Subject: RE:Warranty #Ref 2021071700091432
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 19 Jul 2021 15:08:07 -0700

Hello Jackie,

Yes I did, and thank you for the photo of the sewn on label.  As per our conversation a replacement has already been entered for you.  Please allow at least 8-10 business days to receive.   Please cut the defective unit in half and discard.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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Hi,
Erlinda has instructed me to cut label on the electric blanket I contact her about yesterday. See picture.
Thank you!
With Appreciation,
Jackie Kinnear
5861 Amber Lane
Carlsbad, CA 92009