Subject: RE:Re: Warranty Replacement- C21430980 #Ref 2021071500091412
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 16 Jul 2021 10:25:32 -0700

Hello Betsy,

Yes, as mentioned , we are sending you a replacement Throw.   Please discard the defective throw.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

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I am throwing it away it is ruined so are you sending another one out

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From: Customer Service [email-masked]

Hi Betsy,

Please cut the sewn on label on the defective Throw like in the photo example I emailed to you.

Please refer to this photo showing the sewn on label cut in HALF.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

On Thu, Jul 15, 2021 at 12:33 PM Betsy Essig <[email-masked]> wrote:

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From: Customer [email-masked] <[email-masked]>
Sent: Thursday, July 15, 2021 3:29:58 PM
To: Betsy Essig <[email-masked]>
Subject: Fwd: Warranty Replacement- C21430980

Hi Betsy,

Here you go.

---------- Forwarded message ---------
From: Customer Service [email-masked] <[email-masked]>
Date: Thu, Jul 15, 2021 at 12:27 PM
Subject: Warranty Replacement- C21430980
To: <[email-masked]>

Hello Betsy,

As per our conversation, to complete the warranty of your electric product, please cut c the sewn on label in half on the defective product, like in the example below and email to us.  Thank you

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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