Subject: RE:Re: WARRANTY MATTRESS PAD - C21430642 with invoice and photos attached #Ref 2021071200091385
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 14 Jul 2021 13:17:34 -0700

Hello Cathy,

Thank you for the information.  You are very welcome.  Please allow at least 4-6 weeks to receive refund check for the defective mattress pad.

I do apologize again; it did work out for you.

Regards,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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Hello Erlinda,

Here is the info you requested.

Thanks for assistance today, Cathy Bender

On Jul 12, 2021, at 3:05 PM, Customer Service [email-masked] <[email-masked]> wrote:

Hello Cathy,

As
per our conversation, to complete your Refund Request  of your electric product mattress pad we will need the following:

Copy of your Amazon Invoice

Photo of the controller connectors off your electric product.

Photo of the sewn on label on the top of the mattress pad cut in half, like in the examples  below and email all information to us.  Thank you

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA
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