Subject: RE:Re: Warranty Info for Mattress Pad #Ref 2021062900091332
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 01 Jul 2021 15:00:29 -0700

Hello Norman,

Thank you for the photos.  I have entered an order for you to receive your replacement.  Please allow at least 8-10 business days to receive the replacement.  Please cut the defective product in half and discard.

Thank you,

(Mahalo)

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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Aloha Erlinda,

Sent mattress photo via reply to ur e-mail and also from my phone.

Hope it goes through.  Mahalo

On Tue, Jun 29, 2021 at 12:03 PM norman nakamura <[email-masked]> wrote:

Will do, thank you.  sent photo via phone

On Tue, Jun 29, 2021 at 11:39 AM Customer Service [email-masked] <[email-masked]> wrote:

Hello Norman,

As
per our conversation, to complete the warranty of your electric product, please
cut  the sewn on label in half on
the defective product, like in the examples  below and email to us.  Thank you

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA
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