Subject: RE:Re: Mattress Pad Warranty- claim Case # C21428540 #Ref 2021062300091294
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 23 Jun 2021 07:54:16 -0700

Hello Eileen,

Thank you; for the photos, I have placed an order for you for a new mattress pad.  As per our conversation please allow at least 8-10 business days to receive your replacement mattress pad.  Please go ahead and cut the defective mattress pad in half and discard along with the defective controller.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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Sent from Yahoo Mail on Android

On Wed, Jun 23, 2021 at 9:19 AM, Customer Service [email-masked]

Hello,

As
per our conversation, to complete the warranty of your electric product, please
cut the connector off  the defective mattress pad and or blanket, like in the example  below and email to us.  Thank you

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA
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