Subject: RE:Re: Mattress Pad Info #Ref 2021062100091281
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 22 Jun 2021 08:19:27 -0700

Hello Kara,

Thank you; it was my pleasure to assist you, and thank you for the photo perfect!

Here is your FedEx tracking Number 280636141952.

Take care  and  have a great day!

Regards,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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As directed by Erlinda, I’ve attached a photo of the sewn on label cut in half. Erlinda, thanks for all your help, you were awesome in addressing my concern from start to finish!

Take care,

Scott and Kara Arms

Sent from my iPhone

On Jun 21, 2021, at 12:30 PM, Customer Service [email-masked]

Hello,

As
per our conversation, to complete the warranty of your electric product, please
cut controller connectors off the blanket and or the sewn on label in half on
the defective product, like in the examples below and email to us.  Thank you

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA
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