Subject: RE:Re: Warranty Info Needed Throw #Ref 2021061600091245
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 16 Jun 2021 09:43:13 -0700

Hello Katie,

Thank you for the photo.  A replacement has been entered for you.  Please allow at least 6-8 business days to receive the replacement.  Please cut the defective product in half and discard.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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Sent from my iPhone

On Jun 16, 2021, at 10:12 AM, Customer Service [email-masked]

Hello,

As per our conversation, to complete the warranty of your electric product, the sewn on label in half on the defective product, like in the examples below and email to us.  Thank you

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home