Subject: RE:Re: Warranty info Electric Blanket #Ref 2021061100091217
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 15 Jun 2021 10:44:29 -0700

Hello Destiny,

Thank you, perfect!   Your replacement has been ordered and shipped.

Here is your FedEx tracking number 280260393179.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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Sent from Yahoo Mail on Android

On Fri, Jun 11, 2021 at 10:19 AM, Customer Service [email-masked]

Hello Destiny,

I am sorry, you need to cut the connectors off the blanket, you only provided a photo of the controller disconnected from the connector on the blanket.   I am resending the photo for your reference.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

On Thu, Jun 10, 2021 at 12:48 PM Customer Service [email-masked] <[email-masked]> wrote:

Hello Destiny,

As
per our conversation, to complete the warranty of your electric product, please
cut controller connectors off the blanket and or the sewn on label in half on
the defective product, like in the examples  below and email to us. Please make sure the power cords are unplugged from the power source - wall outlet.  Thank you

Or

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA
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