Subject: RE:Re: Broken Blanket #Ref 2021060300091147
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 08 Jun 2021 12:59:05 -0700

Hello Lauren,

Thank you, please allow at least 8-10 business days to receive replacement blanket.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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Thank you Erlinda,

A Beautyrest plush in sapphire is okay by me. Please find the requested picture attached.

Thank you,

Lauren

Sent from my iPhone

On Jun 3, 2021, at 8:08 PM, Customer Service [email-masked]

Hello Lauren,

Thank you for the photos.  As a ontime courtesy we will send out a replacement to you.  Please note the Woolrich brand is not available and we do not know when this item will be back in stock.  We can send a Beautyrest in Plush / Sapphire.  Please confirm you are okay with receiving Beautyrest.

As for the defective blanket you have now, please cut the blanket in half and email a photo to us, before a replacement can be sent.  Thank you.

Thank you,

Erlinda

Senior Customer
Service Rep

Designer Living
& Electric Product

On Mon, May 24, 2021 at 7:25 AM Lauren Peterson <[email-masked]> wrote:

Here are the requested photos. If you need additional info just let me know.

Lauren

Sent from my iPhone