Subject: RE:Re: Warranty Claim - Throw #Ref 2021060200091137
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 03 Jun 2021 15:58:52 -0700

Hello Nicholas,

Thank you for the photo.  A replacement order for a new Throw has been ordered for you.  Please allow at least 8-10 business days to receive by FedEx ground.

Please cut the defective throws in  half and discard. Thank you.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

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Here is the photo you requested.  Thank you for your help!

Nicholas Kurtz

3002 W 49th PL

Westwood, KS 66205

On Wed, Jun 2, 2021 at 9:46 AM Customer Service [email-masked] <[email-masked]> wrote:

Hello Nicholaus,

As per our conversation, we will need an image of the sewn on label cut in half off the original Throw you still have.  Please see the example below.

Please cut both Throws, the original and replacement in half and discard , these are both defective.

Once I receive the photo, I will enter a replacement order for you for a new Throw, please allow at least 8-10 business days.

Thank you,

Erlinda

Senior Customer
Service Rep

Designer Living
& Electric Product