Subject: RE:Re: Complete Warranty on Electric Mattress Pad #Ref 2021051900091048
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 20 May 2021 07:32:32 -0700

Hello Donna,

Thank you for sending image of the label.  Happy to hear you received the new mattress pad.

Take care

Regards ,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

===============================================================================

Howdy.

Got the new pad. Thank you so much. Here is the picture you requested and my husband had helped me cut old pad in two.

Take care,

Donna Noe

On Thursday, May 13, 2021, 11:55:34 AM CDT, Customer Service [email-masked]

Hello Donna,

Please cut the sewn on label like in the example below and email to us.  After this we ask that you please cut the defective mattress pad in half and discard.   Thank you.

Take care of U and stay well!

Regards,

Erlinda

Senior
Customer Service Rep

Designer
Living & Electric Product

E&E Co. Ltd. dba JLA Home