Subject: RE:Nola chair leg replacement #Ref 2021050600090982
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 07 May 2021 12:07:57 -0700

Hello Chrissy,

Thank you for your email.  We are sorry to hear this, that is very strange for a leg to snap in half.  Please email photos of the entire chair and leg of the chair on where it snapped in half.  Once we receive the photos they will be reviewed by our Quality Controll Team they will advise us.  We should be able to replace the leg.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

===============================================================================

Hi-

I ordered and received 2 sets of Nola chairs in November 2020 (order info below).

Last night, a leg snapped in half while a friend sat on the chair.

Are you able to ship a replacement leg to me? I am happy to provide pictures or any other information you need.

Thanks-

Chrissy.

Sent from my iPhone

Begin forwarded message:

From: [email-masked]
Date: November 9, 2020 at 10:10:52 AM EST
To: [email-masked]
Subject: Confirmation - Order Number D20B090E67

799.98