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Message-ID: <b46d6f58e4edecf7@89794021132da8eb>
Date: Tue, 04 May 2021 12:26:12 -0700
Subject: RE:RE: RE: MPS154-0087 #Ref 2021043000090956
From: "info@designerliving.com" <info@designerliving.com>
To: "nasreen.murad@jlahome.com" <nasreen.murad@jlahome.com>
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<p>Hello=20Nasreen,</p><p><br/></p><p>I=20have=20not=20heard=20back=20from=
=20our=20Team=20regarding=20the=20placement=20of=20the=20&quot;washer&quot;=
.&nbsp;=20I=20have=20gone=20ahead=20and=20entered=20a=20replacement=20order=
=20for=20you;=20please=20allow=20at=20least=207-9=20business=20days=20to=20=
receive=20your=20replacement.&nbsp;</p><p><br/></p><p>As=20for=20the=20lamp=
=20you=20have=20now,=20please=20hold=20on=20to=20it=20till=20I=20hear=20bac=
k=20from=20our=20Team.</p><p><br/></p><p=20style=3d"background:white"><span=
=20style=3d"font-family:&#39;Garamond&#39;,&#39;serif&#39;;color:#134F5C">R=
egards,</span></p><p=20style=3d"background:white"><span=20style=3d"font-fam=
ily:&#39;Garamond&#39;,&#39;serif&#39;;color:#134F5C">&nbsp;</span></p><p=
=20style=3d"background:white"><span=20style=3d"font-family:&#39;Garamond&#3=
9;,&#39;serif&#39;;color:#134F5C">Erlinda</span></p><p=20style=3d"backgroun=
d:white"><span=20style=3d"font-family:&#39;Garamond&#39;,&#39;serif&#39;;co=
lor:#134F5C">Senior=20Customer=20Service=20Rep</span></p><p=20style=3d"back=
ground:white"><span=20style=3d"font-family:&#39;Garamond&#39;,&#39;serif&#3=
9;;color:#134F5C">Designer=20Living=20&amp;=20Electric=20Product</span></p>=
<p=20style=3d"background:white"><span=20style=3d"font-family:&#39;Garamond&=
#39;,&#39;serif&#39;;color:#134F5C">E&amp;E=20Co.=20Ltd.=20dba=20JLA=20Home=
</span></p><p><br/></p><p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p><br/></p><p=20class=3d"MsoNor=
mal"><span=20style=3d"font-size:9.0pt;font-family:">Hello=20</span></p><p=
=20class=3d"MsoNormal"><span=20style=3d"font-size:9.0pt;font-family:">&nbsp=
;</span></p><p=20class=3d"MsoNormal"><span=20style=3d"font-size:9.0pt;font-=
family:">Thank=20you=20for=20your=20prompt=20response,=20I=20would=20like=
=20it=20to=20be=20replaced=20if=20possible.&nbsp;=20How=20soon=20can=20this=
=20be=20replaced?</span></p><p=20class=3d"MsoNormal"><span=20style=3d"font-=
size:9.0pt;font-family:">&nbsp;</span></p><p=20class=3d"MsoNormal"><span=20=
style=3d"font-size:9.0pt;font-family:">&nbsp;</span></p><table=20class=3d"M=
soNormalTable"=20border=3d"0"=20style=3d"border-collapse:collapse"><tbody><=
tr=20style=3d"height:1.0pt"=20class=3d"firstRow"><td=20width=3d"84"=20valig=
n=3d"bottom"=20style=3d"width:.7in;padding:0in=201.45pt=200in=205.05pt;heig=
ht:1.0pt"><p=20class=3d"MsoNormal"=20style=3d"text-align:right;margin-right=
:9.5pt;"><span=20style=3d"font-size:11.0pt;font-family:"><img=20width=3d"10=
9"=20height=3d"93"=20id=3d"_x0000_i1028"=20src=3d"cid:image001.png@01D73DDB=
.EB219DE0"/></span><span=20style=3d"font-size:11.0pt;font-family:"></span><=
/p></td><td=20width=3d"408"=20valign=3d"top"=20style=3d"width:3.4in;padding=
:0in=201.45pt=200in=205.05pt;height:1.0pt"><p=20class=3d"MsoNormal"=20style=
=3d"text-align:justify"><span=20style=3d"font-size:9.0pt;font-family:">Nasr=
een=20Murad</span><span=20style=3d"font-size:11.0pt;font-family:"></span></=
p><p=20class=3d"MsoNormal"=20style=3d"text-align:justify"><span=20style=3d"=
font-size:9.0pt;font-family:">45875=20Northport=20Loop=20East,=20Fremont,=
=20CA,=2094538</span><span=20style=3d"font-size:10.5pt;font-family:"></span=
></p><p=20class=3d"MsoNormal"=20style=3d"text-align:justify"><span=20style=
=3d"font-size:9.0pt;font-family:"><a=20href=3d"mailto:Nasreen.Murad@jlahome=
.com"><span=20style=3d"text-decoration:underline;"><span=20style=3d"color:b=
lue">Nasreen.Murad@jlahome.com</span></span></a></span><span=20style=3d"fon=
t-size:10.5pt;font-family:"></span></p><p=20class=3d"MsoNormal"=20style=3d"=
text-align:justify"><span=20style=3d"font-size:9.0pt;font-family:">Office:=
=20510-946-2269</span><span=20style=3d"font-size:11.0pt;font-family:"></spa=
n></p></td></tr></tbody></table><p=20class=3d"MsoNormal"><span=20style=3d"f=
ont-size:11.0pt;font-family:">&nbsp;</span></p><p=20class=3d"MsoNormal"><sp=
an=20style=3d"font-size:9.0pt;font-family:">&nbsp;</span></p><p=20class=3d"=
MsoNormal"><strong><span=20style=3d"font-size:10.0pt;font-family:">From:</s=
pan></strong><span=20style=3d"font-size:10.0pt;font-family:">=20<a=20href=
=3d"mailto:info@designerliving.com">info@designerliving.com</a>=20[mailto:<=
a=20href=3d"mailto:info@designerliving.com">info@designerliving.com</a>]=20=
<br/><strong>Sent:</strong>=20Friday,=20April=2030,=202021=204:10=20PM<br/>=
<strong>To:</strong>=20<a=20href=3d"mailto:nasreen.murad@jlahome.com">nasre=
en.murad@jlahome.com</a><br/><strong>Subject:</strong>=20RE:RE:=20MPS154-00=
87=20#Ref=202021043000090956</span></p><p=20class=3d"MsoNormal">&nbsp;</p><=
p>Hello=20Nasreen,</p><p>&nbsp;</p><p>Thank=20you=20for=20providing=20great=
=20photos.&nbsp;=20It=20appears=20to=20me=20the=20&quot;washer&quot;=20may=
=20have=20been=20placed=20incorrectly,=20that&#39;s=20my=20thinking.&nbsp;=
=20I=20have=20sent=20an=20email=20to=20one=20of=20our=20Team=20Members=20to=
=20review=20your=20photos.&nbsp;=20I=20am=20waiting=20for=20their=20respons=
e=20and=20will=20get=20back=20to=20you.&nbsp;</p><p>&nbsp;</p><p>Are=20you=
=20asking=20for=20a=20refund=20or=20to=20have=20the=20lamp=20replaced,=20pl=
ease=20advise.</p><p>&nbsp;</p><p><span=20style=3d"font-family:">Thank=20yo=
u,</span></p><p><span=20style=3d"font-family:">&nbsp;</span></p><p><span=20=
style=3d"font-family:">Erlinda</span></p><p><span=20style=3d"font-family:">=
Senior=20Customer=20Service=20Representative</span></p><p><span=20style=3d"=
font-family:">Designer=20Living</span></p><p><span=20style=3d"font-family:"=
><a=20href=3d"tel:1-888-879-8790"=20target=3d"_blank">1-888-879-8790</a></s=
pan></p><p>&nbsp;</p><p>&nbsp;&nbsp;</p><p>&nbsp;</p><p>=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p=
>&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-=
margin-bottom-alt:auto">Thank=20you=20Lisa!</p><p=20class=3d"MsoNormal"=20s=
tyle=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span=20class=
=3d"MsoHyperlink"><a=20href=3d"mailto:Designer%20Living%20%3cinfo@designerl=
iving.com%3e"><span=20style=3d"text-decoration:underline;"><span=20style=3d=
"color:blue">@Designer=20Living</span></span></a></span>=20Can=20you=20kind=
ly=20help=20resolve=20the=20issue=20attached=20and=20get=20reimbursed=20for=
=20the=20one=20that=20was=20defected?=20I=20really=20need=20to=20have=20the=
=20lamp=20this=20week.</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-to=
p-alt:auto;mso-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=
=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I=20appreci=
ate=20your=20assistance=20in=20advance.</p><p=20class=3d"MsoNormal"=20style=
=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;</p><p=20clas=
s=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:au=
to">Best</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso=
-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"mso-=
margin-top-alt:auto;mso-margin-bottom-alt:auto"><span=20style=3d"font-size:=
9.0pt;color:#1f497d">&nbsp;</span></p><table=20class=3d"MsoNormalTable"=20b=
order=3d"0"=20style=3d"border-collapse:collapse"><tbody><tr=20style=3d"heig=
ht:1.0pt"=20class=3d"firstRow"><td=20width=3d"84"=20valign=3d"bottom"=20sty=
le=3d"width:.7in;padding:0in=201.45pt=200in=205.05pt;height:1.0pt"><p=20cla=
ss=3d"MsoNormal"=20style=3d"text-align:right;margin-right:9.5pt;"><span=20s=
tyle=3d"color:#1f497d"><img=20width=3d"109"=20height=3d"93"=20id=3d"_x0000_=
i1025"=20src=3d"cid:image001.png@01D73DA9.C84A0320"/></span></p></td><td=20=
width=3d"408"=20valign=3d"top"=20style=3d"width:3.4in;padding:0in=201.45pt=
=200in=205.05pt;height:1.0pt"><p=20class=3d"MsoNormal"=20style=3d"text-alig=
n:justify"><span=20style=3d"font-size:9.0pt;color:#7f7f7f">Nasreen=20Murad<=
/span></p><p=20class=3d"MsoNormal"=20style=3d"text-align:justify"><span=20s=
tyle=3d"font-size:9.0pt;color:gray">45875=20Northport=20Loop=20East,=20Frem=
ont,=20CA,=2094538</span></p><p=20class=3d"MsoNormal"=20style=3d"text-align=
:justify"><span=20style=3d"font-size:9.0pt;color:#1f497d"><a=20href=3d"mail=
to:Nasreen.Murad@jlahome.com"><span=20style=3d"text-decoration:underline;">=
<span=20style=3d"color:blue">Nasreen.Murad@jlahome.com</span></span></a></s=
pan></p><p=20class=3d"MsoNormal"=20style=3d"text-align:justify"><span=20sty=
le=3d"font-size:9.0pt;color:gray">Office:=20510-946-2269</span></p></td></t=
r></tbody></table><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:au=
to;mso-margin-bottom-alt:auto"><span=20style=3d"color:#1f497d">&nbsp;</span=
></p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin=
-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-=
top-alt:auto;mso-margin-bottom-alt:auto"><strong>From:</strong>=20Lisa=20Pe=
tros=20[mailto:<a=20href=3d"mailto:lisa.petros@jlahome.com"><span=20style=
=3d"text-decoration:underline;"><span=20style=3d"color:blue">lisa.petros@jl=
ahome.com</span></span></a>]=20<br/><strong>Sent:</strong>=20Friday,=20Apri=
l=2030,=202021=206:43=20AM<br/><strong>To:</strong>=20Designer=20Living<br/=
><strong>Cc:</strong>=20Nasreen=20Murad<br/><strong>Subject:</strong>=20FW:=
=20MPS154-0087</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:au=
to;mso-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20style=
=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span=20style=3d"co=
lor:#1f497d">Hi=20Nasreen=20=e2=80=93</span></p><p=20class=3d"MsoNormal"=20=
style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span=20style=
=3d"color:#1f497d">&nbsp;</span></p><p=20class=3d"MsoNormal"=20style=3d"mso=
-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span=20style=3d"color:#1f=
497d">I=20sent=20this=20to=20our=20Designer=20Living=20Customer=20Service=
=20since=20this=20is=20who=20you=20ordered=20it=20from.&nbsp;=20Please=20no=
te=20their=20email=20is=20<a=20href=3d"mailto:info@designerliving.com"><spa=
n=20style=3d"text-decoration:underline;"><span=20style=3d"color:blue">info@=
designerliving.com</span></span></a>=20and=20the=20phone=20number=20is=2088=
8-879-8790.</span></p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-al=
t:auto;mso-margin-bottom-alt:auto"><span=20style=3d"color:#1f497d">&nbsp;</=
span></p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-ma=
rgin-bottom-alt:auto"><span=20style=3d"color:#1f497d">DL=20Team=20=e2=80=93=
=20Please=20assist=20with=20this=20employee=20purchase=20issue.</span></p><=
p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-botto=
m-alt:auto"><span=20style=3d"color:#1f497d">&nbsp;</span></p><p=20class=3d"=
MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">T=
hank=20you,</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;=
mso-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"m=
so-margin-top-alt:auto;mso-margin-bottom-alt:auto">Lisa=20Petros</p><p=20cl=
ass=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:=
auto">Customer=20Service=20Director</p><p=20class=3d"MsoNormal"=20style=3d"=
mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">E&amp;E=20Co.,=20Ltd=20=
dba=20JLAHome.</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:au=
to;mso-margin-bottom-alt:auto">925-583-9301</p><p=20class=3d"MsoNormal"=20s=
tyle=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span=20style=
=3d"color:#1f497d">&nbsp;</span></p><p=20class=3d"MsoNormal"=20style=3d"mso=
-margin-top-alt:auto;mso-margin-bottom-alt:auto"><strong>From:</strong>=20N=
asreen=20Murad=20[mailto:<a=20href=3d"mailto:nasreen.murad@jlahome.com"><sp=
an=20style=3d"text-decoration:underline;"><span=20style=3d"color:blue">nasr=
een.murad@jlahome.com</span></span></a>]=20<br/><strong>Sent:</strong>=20Th=
ursday,=20April=2029,=202021=205:58=20PM<br/><strong>To:</strong>=20Lisa=20=
Petros<br/><strong>Subject:</strong>=20MPS154-0087</p><p=20class=3d"MsoNorm=
al"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;</=
p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bo=
ttom-alt:auto">Hi=20Lisa</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-=
top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=
=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I=20purchas=
ed=20the=20Holloway=20lamp=20last=20week=20and=20it=20was=20delivered=20to=
=20me=20yesterday,=20I=20put=20it=20together=20and=20for=20some=20reason=20=
the=20rod=20would=20not=20stay=20on=20to=20the=20base=20and=20was=20always=
=20getting=20loose=20and=20today=20the=20lamp=20was=20tilting=20forward=20s=
o=20&nbsp;I=20tried=20to=20tighten=20it=20again.=20The=20ring=20and=20screw=
=20that=20was=20attached=20to=20the=20base=20came=20off.=20I=20am=20very=20=
sad=20this=20happened=20and=20not=20sure=20what=20else=20to=20do=20and=20I=
=20think=20this=20item=20was=20a=20defect=20and=20I=20am=20attaching=20imag=
es=20for=20reference.</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top=
-alt:auto;mso-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20=
style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Can=20I=20kind=
ly=20get=20another=20one?</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin=
-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal=
"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a=20href=
=3d"https://www.olliix.com/Product/Data/9668/MPS154-0087"><span=20style=3d"=
text-decoration:underline;"><span=20style=3d"color:blue">https://www.olliix=
.com/Product/Data/9668/MPS154-0087</span></span></a>=20</p><p=20class=3d"Ms=
oNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nb=
sp;</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-marg=
in-bottom-alt:auto">I=20appreciate=20your=20help=20in=20advance.</p><p=20cl=
ass=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:=
auto">&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto=
;mso-margin-bottom-alt:auto"><img=20width=3d"808"=20height=3d"453"=20id=3d"=
Picture_x0020_2"=20src=3d"cid:image002.jpg@01D73DA9.C84A0320"/></p><p=20cla=
ss=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:a=
uto">&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;=
mso-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"m=
so-margin-top-alt:auto;mso-margin-bottom-alt:auto">I</p><p=20class=3d"MsoNo=
rmal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span=
=20style=3d"font-size:9.0pt;color:#002060">&nbsp;</span></p><table=20class=
=3d"MsoNormalTable"=20border=3d"0"=20style=3d"border-collapse:collapse"><tb=
ody><tr=20style=3d"height:1.0pt"=20class=3d"firstRow"><td=20width=3d"84"=20=
valign=3d"bottom"=20style=3d"width:.7in;padding:0in=201.45pt=200in=205.05pt=
;height:1.0pt"><p=20class=3d"MsoNormal"=20style=3d"text-align:right;margin-=
right:9.5pt;"><span=20style=3d"color:#002060"><img=20width=3d"109"=20height=
=3d"93"=20id=3d"Picture_x0020_1"=20src=3d"cid:image001.png@01D73DA9.C84A032=
0"/></span></p></td><td=20width=3d"408"=20valign=3d"top"=20style=3d"width:3=
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