MIME-Version: 1.0
Message-ID: <a311fae2ca861176@8e039cde729a58c1>
Date: Tue, 04 May 2021 12:48:54 -0700
Subject: RE:RE: RE: RE: MPS154-0087 #Ref 2021043000090956
From: "info@designerliving.com" <info@designerliving.com>
To: "nasreen.murad@jlahome.com" <nasreen.murad@jlahome.com>
Content-Type: multipart/mixed;
	boundary="7ee4c60b.f995.4ca4.90e1.ab4a986e9a95"


--7ee4c60b.f995.4ca4.90e1.ab4a986e9a95
Content-Type: multipart/alternative;
	boundary="2f157a39.fd46.40af.a146.92d24ccd1894"


--2f157a39.fd46.40af.a146.92d24ccd1894
Content-Type: text/plain;
	charset="utf-8"
Content-Transfer-Encoding: quoted-printable


--2f157a39.fd46.40af.a146.92d24ccd1894
Content-Type: text/html;
	charset="utf-8"
Content-Transfer-Encoding: quoted-printable

<p>Nasreen,</p><p><br/></p><p>A=20replacement=20can=20take=20anywhere=20fro=
m=208-10=20business=20days.</p><p><br/></p><p=20style=3d"background:white">=
<span=20style=3d"font-family:&#39;Garamond&#39;,&#39;serif&#39;;color:#134F=
5C">Thank=20you,</span></p><p=20style=3d"background:white"><span=20style=3d=
"font-family:&#39;Garamond&#39;,&#39;serif&#39;;color:#134F5C">&nbsp;</span=
></p><p=20style=3d"background:white"><span=20style=3d"font-family:&#39;Gara=
mond&#39;,&#39;serif&#39;;color:#134F5C">Erlinda</span></p><p=20style=3d"ba=
ckground:white"><span=20style=3d"font-family:&#39;Garamond&#39;,&#39;serif&=
#39;;color:#134F5C">Senior=20Customer=20Service=20Rep</span></p><p=20style=
=3d"background:white"><span=20style=3d"font-family:&#39;Garamond&#39;,&#39;=
serif&#39;;color:#134F5C">Designer=20Living=20&amp;=20Electric=20Product</s=
pan></p><p=20style=3d"background:white"><span=20style=3d"font-family:&#39;G=
aramond&#39;,&#39;serif&#39;;color:#134F5C">E&amp;E=20Co.=20Ltd.=20dba=20JL=
A=20Home</span></p><p><br/></p><p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p><br/></p><p=20class=
=3d"MsoNormal"><span=20style=3d"font-size:9.0pt;font-family:">Ok=20Good=20t=
o=20know=20because=20I=20was=20going=20to=20throw=20it=20away=20</span><spa=
n=20style=3d"font-size:9.0pt;font-family:Wingdings;color:#1f497d">J</span><=
span=20style=3d"font-size:9.0pt;font-family:">.=20I=20have=20no=20lighting=
=20in=20my=20living=20room=20</span><span=20style=3d"font-size:9.0pt;font-f=
amily:Wingdings;color:#1f497d">L</span><span=20style=3d"font-size:9.0pt;fon=
t-family:">=20so=20I=20was=20looking=20forward=20to=20getting=20my=20replac=
ement=20this=20week.</span></p><p=20class=3d"MsoNormal"><span=20style=3d"fo=
nt-size:9.0pt;font-family:">&nbsp;</span></p><p=20class=3d"MsoNormal"><span=
=20style=3d"font-size:9.0pt;font-family:">&nbsp;</span></p><p=20class=3d"Ms=
oNormal"><span=20style=3d"font-size:9.0pt;font-family:">&nbsp;</span></p><p=
=20class=3d"MsoNormal"><span=20style=3d"font-size:9.0pt;font-family:">&nbsp=
;</span></p><table=20class=3d"MsoNormalTable"=20border=3d"0"=20style=3d"bor=
der-collapse:collapse"><tbody><tr=20style=3d"height:1.0pt"=20class=3d"first=
Row"><td=20width=3d"84"=20valign=3d"bottom"=20style=3d"width:.7in;padding:0=
in=201.45pt=200in=205.05pt;height:1.0pt"><p=20class=3d"MsoNormal"=20style=
=3d"text-align:right;margin-right:9.5pt;"><span=20style=3d"font-size:11.0pt=
;font-family:"><img=20width=3d"109"=20height=3d"93"=20id=3d"_x0000_i1029"=
=20src=3d"cid:image001.png@01D740E0.D65007A0"/></span><span=20style=3d"font=
-size:11.0pt;font-family:"></span></p></td><td=20width=3d"408"=20valign=3d"=
top"=20style=3d"width:3.4in;padding:0in=201.45pt=200in=205.05pt;height:1.0p=
t"><p=20class=3d"MsoNormal"=20style=3d"text-align:justify"><span=20style=3d=
"font-size:9.0pt;font-family:">Nasreen=20Murad</span><span=20style=3d"font-=
size:11.0pt;font-family:"></span></p><p=20class=3d"MsoNormal"=20style=3d"te=
xt-align:justify"><span=20style=3d"font-size:9.0pt;font-family:">45875=20No=
rthport=20Loop=20East,=20Fremont,=20CA,=2094538</span><span=20style=3d"font=
-size:10.5pt;font-family:"></span></p><p=20class=3d"MsoNormal"=20style=3d"t=
ext-align:justify"><span=20style=3d"font-size:9.0pt;font-family:"><a=20href=
=3d"mailto:Nasreen.Murad@jlahome.com"><span=20style=3d"text-decoration:unde=
rline;"><span=20style=3d"color:blue">Nasreen.Murad@jlahome.com</span></span=
></a></span><span=20style=3d"font-size:10.5pt;font-family:"></span></p><p=
=20class=3d"MsoNormal"=20style=3d"text-align:justify"><span=20style=3d"font=
-size:9.0pt;font-family:">Office:=20510-946-2269</span><span=20style=3d"fon=
t-size:11.0pt;font-family:"></span></p></td></tr></tbody></table><p=20class=
=3d"MsoNormal"><span=20style=3d"font-size:11.0pt;font-family:">&nbsp;</span=
></p><p=20class=3d"MsoNormal"><span=20style=3d"font-size:9.0pt;font-family:=
">&nbsp;</span></p><p=20class=3d"MsoNormal"><strong><span=20style=3d"font-s=
ize:10.0pt;font-family:">From:</span></strong><span=20style=3d"font-size:10=
.0pt;font-family:">=20<a=20href=3d"mailto:info@designerliving.com">info@des=
ignerliving.com</a>=20[mailto:<a=20href=3d"mailto:info@designerliving.com">=
info@designerliving.com</a>]=20<br/><strong>Sent:</strong>=20Tuesday,=20May=
=204,=202021=2012:26=20PM<br/><strong>To:</strong>=20<a=20href=3d"mailto:na=
sreen.murad@jlahome.com">nasreen.murad@jlahome.com</a><br/><strong>Subject:=
</strong>=20RE:RE:=20RE:=20MPS154-0087=20#Ref=202021043000090956</span></p>=
<p=20class=3d"MsoNormal">&nbsp;</p><p>Hello=20Nasreen,</p><p>&nbsp;</p><p>I=
=20have=20not=20heard=20back=20from=20our=20Team=20regarding=20the=20placem=
ent=20of=20the=20&quot;washer&quot;.&nbsp;=20I=20have=20gone=20ahead=20and=
=20entered=20a=20replacement=20order=20for=20you;=20please=20allow=20at=20l=
east=207-9=20business=20days=20to=20receive=20your=20replacement.&nbsp;</p>=
<p>&nbsp;</p><p>As=20for=20the=20lamp=20you=20have=20now,=20please=20hold=
=20on=20to=20it=20till=20I=20hear=20back=20from=20our=20Team.</p><p>&nbsp;<=
/p><p=20style=3d"background:white"><span=20style=3d"font-family:">Regards,<=
/span></p><p=20style=3d"background:white"><span=20style=3d"font-family:">&n=
bsp;</span></p><p=20style=3d"background:white"><span=20style=3d"font-family=
:">Erlinda</span></p><p=20style=3d"background:white"><span=20style=3d"font-=
family:">Senior=20Customer=20Service=20Rep</span></p><p=20style=3d"backgrou=
nd:white"><span=20style=3d"font-family:">Designer=20Living=20&amp;=20Electr=
ic=20Product</span></p><p=20style=3d"background:white"><span=20style=3d"fon=
t-family:">E&amp;E=20Co.=20Ltd.=20dba=20JLA=20Home</span></p><p>&nbsp;</p><=
p>=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d</p><p>&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"mso-mar=
gin-top-alt:auto;mso-margin-bottom-alt:auto">Hello</p><p=20class=3d"MsoNorm=
al"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;</=
p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bo=
ttom-alt:auto">Thank=20you=20for=20your=20prompt=20response,=20I=20would=20=
like=20it=20to=20be=20replaced=20if=20possible.&nbsp;=20How=20soon=20can=20=
this=20be=20replaced?</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top=
-alt:auto;mso-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20=
style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;</p><tab=
le=20class=3d"MsoNormalTable"=20border=3d"0"=20style=3d"border-collapse:col=
lapse"><tbody><tr=20style=3d"height:1.0pt"=20class=3d"firstRow"><td=20width=
=3d"84"=20valign=3d"bottom"=20style=3d"width:.7in;padding:0in=201.45pt=200i=
n=205.05pt;height:1.0pt"><p=20class=3d"MsoNormal"=20style=3d"text-align:rig=
ht;margin-right:9.5pt;"><img=20width=3d"109"=20height=3d"93"=20id=3d"_x0000=
_i1025"=20src=3d"cid:image001.png@01D73DDB.EB219DE0"/></p></td><td=20width=
=3d"408"=20valign=3d"top"=20style=3d"width:3.4in;padding:0in=201.45pt=200in=
=205.05pt;height:1.0pt"><p=20class=3d"MsoNormal"=20style=3d"text-align:just=
ify">Nasreen=20Murad</p><p=20class=3d"MsoNormal"=20style=3d"text-align:just=
ify">45875=20Northport=20Loop=20East,=20Fremont,=20CA,=2094538</p><p=20clas=
s=3d"MsoNormal"=20style=3d"text-align:justify"><a=20href=3d"mailto:Nasreen.=
Murad@jlahome.com">Nasreen.Murad@jlahome.com</a></p><p=20class=3d"MsoNormal=
"=20style=3d"text-align:justify">Office:=20510-946-2269</p></td></tr></tbod=
y></table><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-m=
argin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"mso-ma=
rgin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNo=
rmal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><stron=
g>From:</strong>=20<a=20href=3d"mailto:info@designerliving.com">info@design=
erliving.com</a>=20[mailto:<a=20href=3d"mailto:info@designerliving.com">inf=
o@designerliving.com</a>]=20<br/><strong>Sent:</strong>=20Friday,=20April=
=2030,=202021=204:10=20PM<br/><strong>To:</strong>=20<a=20href=3d"mailto:na=
sreen.murad@jlahome.com">nasreen.murad@jlahome.com</a><br/><strong>Subject:=
</strong>=20RE:RE:=20MPS154-0087=20#Ref=202021043000090956</p><p=20class=3d=
"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">=
&nbsp;</p><p>Hello=20Nasreen,</p><p>&nbsp;</p><p>Thank=20you=20for=20provid=
ing=20great=20photos.&nbsp;=20It=20appears=20to=20me=20the=20&quot;washer&q=
uot;=20may=20have=20been=20placed=20incorrectly,=20that&#39;s=20my=20thinki=
ng.&nbsp;=20I=20have=20sent=20an=20email=20to=20one=20of=20our=20Team=20Mem=
bers=20to=20review=20your=20photos.&nbsp;=20I=20am=20waiting=20for=20their=
=20response=20and=20will=20get=20back=20to=20you.&nbsp;</p><p>&nbsp;</p><p>=
Are=20you=20asking=20for=20a=20refund=20or=20to=20have=20the=20lamp=20repla=
ced,=20please=20advise.</p><p>&nbsp;</p><p>Thank=20you,</p><p>&nbsp;</p><p>=
Erlinda</p><p>Senior=20Customer=20Service=20Representative</p><p>Designer=
=20Living</p><p><a=20href=3d"tel:1-888-879-8790"=20target=3d"_blank">1-888-=
879-8790</a></p><p>&nbsp;</p><p>&nbsp;&nbsp;</p><p>&nbsp;</p><p>=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d</p><p>&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:=
auto;mso-margin-bottom-alt:auto">Thank=20you=20Lisa!</p><p=20class=3d"MsoNo=
rmal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span=
=20class=3d"MsoHyperlink"><a=20href=3d"mailto:Designer%20Living%20%3cinfo@d=
esignerliving.com%3e"><span=20style=3d"text-decoration:underline;"><span=20=
style=3d"color:blue">@Designer=20Living</span></span></a></span>=20Can=20yo=
u=20kindly=20help=20resolve=20the=20issue=20attached=20and=20get=20reimburs=
ed=20for=20the=20one=20that=20was=20defected?=20I=20really=20need=20to=20ha=
ve=20the=20lamp=20this=20week.</p><p=20class=3d"MsoNormal"=20style=3d"mso-m=
argin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoN=
ormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I=20a=
ppreciate=20your=20assistance=20in=20advance.</p><p=20class=3d"MsoNormal"=
=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;</p><=
p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-botto=
m-alt:auto">Best</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:=
auto;mso-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20style=
=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span=20style=3d"fo=
nt-size:9.0pt;color:#1f497d">&nbsp;</span></p><table=20class=3d"MsoNormalTa=
ble"=20border=3d"0"=20style=3d"border-collapse:collapse"><tbody><tr=20style=
=3d"height:1.0pt"=20class=3d"firstRow"><td=20width=3d"84"=20valign=3d"botto=
m"=20style=3d"width:.7in;padding:0in=201.45pt=200in=205.05pt;height:1.0pt">=
<p=20class=3d"MsoNormal"=20style=3d"text-align:right;margin-right:9.5pt;"><=
span=20style=3d"color:#1f497d"><img=20width=3d"109"=20height=3d"93"=20id=3d=
"_x0000_i1026"=20src=3d"cid:image001.png@01D73DA9.C84A0320"/></span></p></t=
d><td=20width=3d"408"=20valign=3d"top"=20style=3d"width:3.4in;padding:0in=
=201.45pt=200in=205.05pt;height:1.0pt"><p=20class=3d"MsoNormal"=20style=3d"=
text-align:justify"><span=20style=3d"font-size:9.0pt;color:#7f7f7f">Nasreen=
=20Murad</span></p><p=20class=3d"MsoNormal"=20style=3d"text-align:justify">=
<span=20style=3d"font-size:9.0pt;color:gray">45875=20Northport=20Loop=20Eas=
t,=20Fremont,=20CA,=2094538</span></p><p=20class=3d"MsoNormal"=20style=3d"t=
ext-align:justify"><span=20style=3d"font-size:9.0pt;color:#1f497d"><a=20hre=
f=3d"mailto:Nasreen.Murad@jlahome.com"><span=20style=3d"text-decoration:und=
erline;"><span=20style=3d"color:blue">Nasreen.Murad@jlahome.com</span></spa=
n></a></span></p><p=20class=3d"MsoNormal"=20style=3d"text-align:justify"><s=
pan=20style=3d"font-size:9.0pt;color:gray">Office:=20510-946-2269</span></p=
></td></tr></tbody></table><p=20class=3d"MsoNormal"=20style=3d"mso-margin-t=
op-alt:auto;mso-margin-bottom-alt:auto"><span=20style=3d"color:#1f497d">&nb=
sp;</span></p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;m=
so-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"ms=
o-margin-top-alt:auto;mso-margin-bottom-alt:auto"><strong>From:</strong>=20=
Lisa=20Petros=20[mailto:<a=20href=3d"mailto:lisa.petros@jlahome.com"><span=
=20style=3d"text-decoration:underline;"><span=20style=3d"color:blue">lisa.p=
etros@jlahome.com</span></span></a>]=20<br/><strong>Sent:</strong>=20Friday=
,=20April=2030,=202021=206:43=20AM<br/><strong>To:</strong>=20Designer=20Li=
ving<br/><strong>Cc:</strong>=20Nasreen=20Murad<br/><strong>Subject:</stron=
g>=20FW:=20MPS154-0087</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-to=
p-alt:auto;mso-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=
=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span=20sty=
le=3d"color:#1f497d">Hi=20Nasreen=20=e2=80=93</span></p><p=20class=3d"MsoNo=
rmal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span=
=20style=3d"color:#1f497d">&nbsp;</span></p><p=20class=3d"MsoNormal"=20styl=
e=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span=20style=3d"c=
olor:#1f497d">I=20sent=20this=20to=20our=20Designer=20Living=20Customer=20S=
ervice=20since=20this=20is=20who=20you=20ordered=20it=20from.&nbsp;=20Pleas=
e=20note=20their=20email=20is=20<a=20href=3d"mailto:info@designerliving.com=
"><span=20style=3d"text-decoration:underline;"><span=20style=3d"color:blue"=
>info@designerliving.com</span></span></a>=20and=20the=20phone=20number=20i=
s=20888-879-8790.</span></p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-=
top-alt:auto;mso-margin-bottom-alt:auto"><span=20style=3d"color:#1f497d">&n=
bsp;</span></p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;=
mso-margin-bottom-alt:auto"><span=20style=3d"color:#1f497d">DL=20Team=20=e2=
=80=93=20Please=20assist=20with=20this=20employee=20purchase=20issue.</span=
></p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin=
-bottom-alt:auto"><span=20style=3d"color:#1f497d">&nbsp;</span></p><p=20cla=
ss=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:a=
uto">Thank=20you,</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt=
:auto;mso-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20styl=
e=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Lisa=20Petros</p><=
p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-botto=
m-alt:auto">Customer=20Service=20Director</p><p=20class=3d"MsoNormal"=20sty=
le=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">E&amp;E=20Co.,=20=
Ltd=20dba=20JLAHome.</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-=
alt:auto;mso-margin-bottom-alt:auto">925-583-9301</p><p=20class=3d"MsoNorma=
l"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span=20s=
tyle=3d"color:#1f497d">&nbsp;</span></p><p=20class=3d"MsoNormal"=20style=3d=
"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><strong>From:</strong>=
=20Nasreen=20Murad=20[mailto:<a=20href=3d"mailto:nasreen.murad@jlahome.com"=
><span=20style=3d"text-decoration:underline;"><span=20style=3d"color:blue">=
nasreen.murad@jlahome.com</span></span></a>]=20<br/><strong>Sent:</strong>=
=20Thursday,=20April=2029,=202021=205:58=20PM<br/><strong>To:</strong>=20Li=
sa=20Petros<br/><strong>Subject:</strong>=20MPS154-0087</p><p=20class=3d"Ms=
oNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nb=
sp;</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-marg=
in-bottom-alt:auto">Hi=20Lisa</p><p=20class=3d"MsoNormal"=20style=3d"mso-ma=
rgin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNo=
rmal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I=20pu=
rchased=20the=20Holloway=20lamp=20last=20week=20and=20it=20was=20delivered=
=20to=20me=20yesterday,=20I=20put=20it=20together=20and=20for=20some=20reas=
on=20the=20rod=20would=20not=20stay=20on=20to=20the=20base=20and=20was=20al=
ways=20getting=20loose=20and=20today=20the=20lamp=20was=20tilting=20forward=
=20so=20&nbsp;I=20tried=20to=20tighten=20it=20again.=20The=20ring=20and=20s=
crew=20that=20was=20attached=20to=20the=20base=20came=20off.=20I=20am=20ver=
y=20sad=20this=20happened=20and=20not=20sure=20what=20else=20to=20do=20and=
=20I=20think=20this=20item=20was=20a=20defect=20and=20I=20am=20attaching=20=
images=20for=20reference.</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin=
-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal=
"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Can=20I=20=
kindly=20get=20another=20one?</p><p=20class=3d"MsoNormal"=20style=3d"mso-ma=
rgin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNo=
rmal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a=20h=
ref=3d"https://www.olliix.com/Product/Data/9668/MPS154-0087"><span=20style=
=3d"text-decoration:underline;"><span=20style=3d"color:blue">https://www.ol=
liix.com/Product/Data/9668/MPS154-0087</span></span></a>=20</p><p=20class=
=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:aut=
o">&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;ms=
o-margin-bottom-alt:auto">I=20appreciate=20your=20help=20in=20advance.</p><=
p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-botto=
m-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-al=
t:auto;mso-margin-bottom-alt:auto"><img=20width=3d"808"=20height=3d"453"=20=
id=3d"Picture_x0020_2"=20src=3d"cid:image002.jpg@01D73DA9.C84A0320"/></p><p=
=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom=
-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt=
:auto;mso-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20styl=
e=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I</p><p=20class=3d=
"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">=
<span=20style=3d"font-size:9.0pt;color:#002060">&nbsp;</span></p><table=20c=
lass=3d"MsoNormalTable"=20border=3d"0"=20style=3d"border-collapse:collapse"=
><tbody><tr=20style=3d"height:1.0pt"=20class=3d"firstRow"><td=20width=3d"84=
"=20valign=3d"bottom"=20style=3d"width:.7in;padding:0in=201.45pt=200in=205.=
05pt;height:1.0pt"><p=20class=3d"MsoNormal"=20style=3d"text-align:right;mar=
gin-right:9.5pt;"><span=20style=3d"color:#002060"><img=20width=3d"109"=20he=
ight=3d"93"=20id=3d"Picture_x0020_1"=20src=3d"cid:image001.png@01D73DA9.C84=
A0320"/></span></p></td><td=20width=3d"408"=20valign=3d"top"=20style=3d"wid=
th:3.4in;padding:0in=201.45pt=200in=205.05pt;height:1.0pt"><p=20class=3d"Ms=
oNormal"=20style=3d"text-align:justify"><span=20style=3d"font-size:9.0pt;co=
lor:#7f7f7f">Nasreen=20Murad</span></p><p=20class=3d"MsoNormal"=20style=3d"=
text-align:justify"><span=20style=3d"font-size:9.0pt;color:gray">45875=20No=
rthport=20Loop=20East,=20Fremont,=20CA,=2094538</span></p><p=20class=3d"Mso=
Normal"=20style=3d"text-align:justify"><span=20style=3d"font-size:9.0pt;col=
or:#1f497d"><a=20href=3d"mailto:Nasreen.Murad@jlahome.com"><span=20style=3d=
"text-decoration:underline;"><span=20style=3d"color:blue">Nasreen.Murad@jla=
home.com</span></span></a></span></p><p=20class=3d"MsoNormal"=20style=3d"te=
xt-align:justify"><span=20style=3d"font-size:9.0pt;color:gray">Office:=2051=
0-946-2269</span></p></td></tr></tbody></table><p=20class=3d"MsoNormal"=20s=
tyle=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span=20style=
=3d"color:#002060">&nbsp;</span></p><p=20class=3d"MsoNormal"=20style=3d"mso=
-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;</p>
--2f157a39.fd46.40af.a146.92d24ccd1894--

--7ee4c60b.f995.4ca4.90e1.ab4a986e9a95--