MIME-Version: 1.0 Message-ID: Date: Tue, 04 May 2021 12:13:08 -0700 Subject: RE:RE: RE: RE: RE: Received damaged item #Ref 2021040900090830 From: "info@designerliving.com" To: "alissa.sinats@jlahome.com" Content-Type: multipart/mixed; boundary="243753ca.b96f.45a8.890b.8d283d1790e6" --243753ca.b96f.45a8.890b.8d283d1790e6 Content-Type: multipart/alternative; boundary="c8da1f20.8f9d.44f0.9eb1.d3e89be68301" --c8da1f20.8f9d.44f0.9eb1.d3e89be68301 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable --c8da1f20.8f9d.44f0.9eb1.d3e89be68301 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable

Hi,

Glad=20to=20hear=20you=20got=20the=20replacement.<= /p>

Have=20a=20good=20day!

Thank=20you,

Erlinda

Senior=20Customer=20Service=20Rep<= /p>

Designer=20Living=20&=20Electric= =20Product

E&E=20Co.=20Lt= d.=20dba=20JLA=20Home

=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d

F= unny,=20it=20was=20sitting=20on=20my=20porch.=20And=20it=e2=80=99s=20the=20= correct=20one!=20J

&nbs= p;

I=20just=20dropped=20the=20return=20off.

Thank=20you!

Alissa=20Sinats

Senior=20Account=20= Manager

E&E=20Co,=20Ltd=20(dba=20JLA=20Home)

Cell=20pho= ne:=20510-290-0983

From:

=20inf= o@designerliving.com=20[mailto:info@designerliving.com]=20
Sent:=20Friday,= =20April=2030,=202021=201:46=20PM
To:=20alissa.sinats@jlahome.com
= Subject:=20RE:RE:=20RE:=20RE:=20Received=20damaged=20item=20#Ref= =202021040900090830

Hi=20Al= issa,

You=20are=20welcome.=20I=20thought=20you=20had=20a= lready=20sent=20that=20item=20back,=20The=20replacement=20has=20already=20b= een=20entered=20and=20ETA =20was=20today=20at=209:58am=20on=20FedEx=20= tracking=20# 786316635367. =20

Regards,

Erlinda

Senior=20Customer=20Service=20Rep

Designer=20Living=20&=20Electric=20Product

E= &E=20Co.=20Ltd.=20dba=20JLA=20Home

=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d

Hi= =20Erlinda,

Thank=20you=20for=20this= !=20I=20will=20try=20to=20get=20this=20shipped=20back=20this=20weekend.

Were=20you=20also=20able=20to=20send=20= the=20replacement=20sheet=20set=20yet?

Th= ank=20you!

Alissa=20Sina= ts

Senior=20Account=20Manager

E&E=20Co,=20Ltd=20(dba=20JLA=20Home)

Cell=20phone:= =20510-290-0983

From:=20info@designerliving.com<= /a>=20[mailto:info@designerliv= ing.com]=20
Sent:=20Thursday,=20April=2022,=202021= =201:17=20PM
To:=20alissa.sinats@jlahome.com
Subject:=20R= E:RE:=20RE:=20Received=20damaged=20item=20#Ref=202021040900090830

Hello=20Alissa,

Here=20is=20your=20FedEx=20return=20shippi= ng=20label=20attached=20this=20email=20for=20return=20of=20the=20wrong=20sh= eets=20sent. =20No=20charge=20for=20this=20label.

I=20do=20apologize=20for=20any=20inconvenience=20t= his=20may=20have=20caused.

Regards,

Erlinda
Senior=20Customer=20Service=20Rep
Designer=20Living=20&=20El= ectric=20Product
E&E=20Co.=20Ltd.=20dba=20JLA=20Home

=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d

Thank=20you=20so=20much=20Erlinda!

Thank=20you!

<= p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-botto= m-alt:auto">Alissa=20Sinats
Senio= r=20Account=20Manager
E&E=20Co,=20Ltd=20(dba=20JLA=20Ho= me)
Cell=20phone:=20510-290-0983

= From:=20info@designerliving.com=20[mailto:info@designerliving.com]=20
Sent:= =20Monday,=20April=2019,=202021=2010:17=20AM
To:=20alissa.sinats@jlahome.com<= br/>Subject:=20RE:RE:=20Received=20damaged=20item=20#Ref= =202021040900090830

Hello=20Alissa,
&nbs= p;
I=20am=20sorry=20to=20hear=20you=20were=20shipped=20the=20wrong=20= size=20in=20sheets. =20I=20will=20enter=20a=20replacement=20order=20fo= r=20correct=20size=20sheets=20and=20email=20you=20a=20prepaid=20return=20sh= ipping=20label=20to=20return=20the=20wrong=20size=20sheets.
=

Regards,

Erlinda
Senior=20Customer=20Service=20Rep
Designer=20Living=20&=20Electric=20Product
E&E=20Co.=20Ltd.=20dba=20JLA=20Home
&nbs= p;
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d

Hi=20Erlinda,=20would=20= you=20be=20able=20to=20help=20me=20with=20one=20more=20issue=20from=20the= =20same=20order??

I=20just=20receive= d=20the=20two=20sheet=20sets=20I=20ordered=20-=20one=20of=20them=20should= =20have=20been=20the=20Queen=20Charcoal=20item=20#MP20-6508,=20but=20I=20re= ceived=20a=20King=20in=20White,=20item=20#MP20-6545.=20Plus,=20the=20color= =20actually=20looks=20more=20of=20a=20cream/yellow=20vs=20a=20white.=20Very= =20odd!=20Pictures=20attached.

Could= =20you=20assist=20in=20getting=20this=20corrected?=20I=20can=20definitely= =20send=20back=20the=20incorrect=20item.

Order=20#=20D213310EBF

Thank=20you!
Alissa=20Sinats
Se= nior=20Account=20Manager
E&E=20Co,=20Ltd=20(dba=20JLA= =20Home)
Cell=20phone:=20510-290-0983
= ;
From:=20info@designerliving.com=20[mailto:info@designerliving.com]=20
Sent:=20Tuesday,=20April=2013,=202021=203:45=20PM
To:= =20alissa.sinats@jlahome.com=
Subject:=20RE:RE:=20RE:=20Received=20damaged=20it= em=20#Ref=202021040900090830

Hi=20Alissa,
<= p>
Yep=20it=20is=20Amazing=20I=20am=20happy! =20As=20for= =20the=20damage=20piece=20please=20discard=20and=20keep=20the=20other=20two= =20out=20of=20the=203=20if=20you=20want=20or=20donate=20them. =20But,= =20I=20would=20wait=20for=20you=20to=20receive=20the=20replacement=20set=20= to=20make=20sure=20all=20pieces=20are=20mint=20condition=20first.
=

Again,=20I=20apologize=20for=20any=20inconvenience=20this= =20may=20have=20caused.

Sincerely,
&nb= sp;
Erlinda
Senior=20Customer=20Service=20Representative
= Designer=20Living

=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d
= ;
Amazing,=20thank=20you!=20What=20do=20you=20need=20me=20t= o=20do=20with=20the=20damaged=20item/current=20set=20I=20have?

&n= bsp;

= Alissa=20Sinats
Senior=20Account=20Manage= r
E&E=20Co,=20Ltd=20(dba=20JLA=20Home)
= Cell=20phone:=20510-290-0983

From:=20info@designe= rliving.com=20[mailto:info= @designerliving.com]=20
Sent:=20Tuesday,=20April= =2013,=202021=2010:11=20AM
To:=20alissa.sinats@jlahome.com
Subject= :=20RE:RE:=20Received=20damaged=20item=20#Ref=202021040900090830
Hi=20Alissa,

It=20looks=20li= ke=20the=20replacement=20order=20went=20through=20ok. =20Here=20is=20y= our=20Fedex=20tracking=20# 785899335752;=20eta=20looks=20like= =20for=204/19/21.

Thank=20you,

Erlinda
Senior= =20Customer=20Service=20Rep
Designer=20Living=20&=20Electric=20Product
E&E=20Co.=20Ltd.=20dba=20JLA=20Hom= e

=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d

Thank=20you=20for=20the=20quick=20respo= nse!=20Let=20me=20know=20if=20you=20are=20able=20to=20get=20the=20replaceme= nt.

Appreciate=20the=20help!

Alissa=20Sinats
Senior=20Account=20Manager
E&E=20Co,=20Ltd= =20(dba=20JLA=20Home)
Cell=20phone:=20510-290-0983

From:=20info@designerliving.com=20[mailto:info@designerliving.com]=20
Sent:=20Friday,=20April=209,=202021=204:34=20PM
T= o:=20alissa.sinats@= jlahome.com
Subject:=20RE:Received=20damaged=20ite= m=20#Ref=202021040900090830

Hi=20Alissa,

I=20am=20sorry=20to=20hear=20this. =20This=20item=20is=20sold= =20as=20a=20set;=20therefore,=20we=20cannot=20breakup=20the=20set.=20Howeve= r,=20 I=20do=20show=20a=20quantity=20of=20 2=20in=20bin;=20I=20ca= n=20try=20to=20enter=20a=20replacement=20order.=20Sometimes=20when=20stock= =20is=20this=20low=20it's=20a=20possibility=20this=20quantity=20not=20a= vailable. =20If=20this=20happens=20we=20can=20 issue=20a=20refund= .

I=20will=20enter=20 a=20replacement=20order=20and=20= see=20what=20happens.

Thank=20you,

Erlinda

Senior=20Customer=20Service=20Rep

Designer=20Living=20&=20Electric= =20Product

E&E= =20Co.=20Ltd.=20dba=20JLA=20Home

=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d

Hello,

I=20received=20a=20dama= ged=20item=20in=20my=20recent=20order,=20#D213310EBF

One=20of=20the=20three=20vases=20=e2=80=93=20item=20link= =20below=20=e2=80=93=20has=20a=20small=20scuff=20with=20paint=20missing=20a= nd=20a=20small=20dent=20as=20well.

https://www.designerliving.com/products/madison-p= ark-signature/ansen-metallic-3pc-vase-set/b86/7334#!id/728695

Is=20there=20a=20way=20I=20can=20exchange=20t= his=20one=20item=20vs=20returning=20the=20whole=20thing?

&n= bsp;

Pic=20is=20also=20attached.=20Let=20me=20know=20if=20a= dditional=20info=20is=20needed.

&nbs= p;

Thank=20you!

Alissa=20Sinats

Senior= =20Account=20Manager

E&E=20Co,=20Ltd=20(dba=20JLA=20Home)

Cell=20phone:=20510-290-0983

&= nbsp;

--c8da1f20.8f9d.44f0.9eb1.d3e89be68301-- --243753ca.b96f.45a8.890b.8d283d1790e6--