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Message-ID: <8151c49f86c2264f@b80d297da678858b>
Date: Tue, 04 May 2021 11:43:53 -0700
Subject: RE:RE: FW: MPS154-0087 #Ref 2021043000090955
From: "info@designerliving.com" <info@designerliving.com>
To: "lisa.petros@jlahome.com" <lisa.petros@jlahome.com>
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<p>Hi=20Elieen,</p><p><br/></p><p>Thank=20you=20for=20providing=20your=20or=
der=20number=20/=20information.=20What=20I=20can=20do=20is=20issue=20a=20re=
fund=20on=20the=20one=20mattress=20pad=20and=20you=20are=20more=20than=20we=
lcome=20to=20return=20the=20one=20mattress=20pad=20that=20has=20not=20been=
=20used.&nbsp;=20&nbsp;</p><p><br/></p><p>I=20have=20already=20generated=20=
an=20RA#=20for=20you=20RR215040F04.&nbsp;=20Please=20write=20this=20number=
=20on=20the=20outside=20of=20the=20box.&nbsp;=20Please=20allow=20at=20least=
=2010-15=20business=20days=20for=20your=20return=20to=20be=20processed=20an=
d=20refund=20issued=20on=20this=20returned=20item.</p><p><br/></p><p>I=20do=
=20apologize=20for=20any=20inconvenience=20caused.</p><p><br/></p><p=20styl=
e=3d"background:white"><span=20style=3d"font-family:&#39;Garamond&#39;,&#39=
;serif&#39;;color:#134F5C">Regards,</span></p><p=20style=3d"background:whit=
e"><span=20style=3d"font-family:&#39;Garamond&#39;,&#39;serif&#39;;color:#1=
34F5C">&nbsp;</span></p><p=20style=3d"background:white"><span=20style=3d"fo=
nt-family:&#39;Garamond&#39;,&#39;serif&#39;;color:#134F5C">Erlinda</span><=
/p><p=20style=3d"background:white"><span=20style=3d"font-family:&#39;Garamo=
nd&#39;,&#39;serif&#39;;color:#134F5C">Senior=20Customer=20Service=20Rep</s=
pan></p><p=20style=3d"background:white"><span=20style=3d"font-family:&#39;G=
aramond&#39;,&#39;serif&#39;;color:#134F5C">Designer=20Living=20&amp;=20Ele=
ctric=20Product</span></p><p=20style=3d"background:white"><span=20style=3d"=
font-family:&#39;Garamond&#39;,&#39;serif&#39;;color:#134F5C">E&amp;E=20Co.=
=20Ltd.=20dba=20JLA=20Home</span></p><p><br/></p><p>=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d</p><p><b=
r/></p><p=20class=3d"MsoNormal"><span=20style=3d"font-size:11.0pt;font-fami=
ly:">Noted=e2=80=a6thanks=20for=20handling!</span></p><p=20class=3d"MsoNorm=
al"><span=20style=3d"font-size:11.0pt;font-family:">&nbsp;</span></p><p=20c=
lass=3d"MsoNormal"><span=20style=3d"font-size:10.0pt;font-family:">Thank=20=
you,</span></p><p=20class=3d"MsoNormal"><span=20style=3d"font-size:10.0pt;f=
ont-family:">&nbsp;</span></p><p=20class=3d"MsoNormal"><span=20style=3d"fon=
t-size:10.0pt;font-family:">Lisa=20Petros</span><span=20style=3d"font-size:=
11.0pt;font-family:"></span></p><p=20class=3d"MsoNormal"><span=20style=3d"f=
ont-size:10.0pt;font-family:">Customer=20Service=20Director</span><span=20s=
tyle=3d"font-size:11.0pt;font-family:"></span></p><p=20class=3d"MsoNormal">=
<span=20style=3d"font-size:10.0pt;font-family:">E&amp;E=20Co.,=20Ltd=20dba=
=20JLAHome.</span><span=20style=3d"font-size:11.0pt;font-family:"></span></=
p><p=20class=3d"MsoNormal"><span=20style=3d"font-size:10.0pt;font-family:">=
925-583-9301</span><span=20style=3d"font-size:11.0pt;font-family:"></span><=
/p><p=20class=3d"MsoNormal"><span=20style=3d"font-size:11.0pt;font-family:"=
>&nbsp;</span></p><p=20class=3d"MsoNormal"><strong><span=20style=3d"font-si=
ze:10.0pt;font-family:">From:</span></strong><span=20style=3d"font-size:10.=
0pt;font-family:">=20<a=20href=3d"mailto:info@designerliving.com">info@desi=
gnerliving.com</a>=20[mailto:<a=20href=3d"mailto:info@designerliving.com">i=
nfo@designerliving.com</a>]=20<br/><strong>Sent:</strong>=20Friday,=20April=
=2030,=202021=201:22=20PM<br/><strong>To:</strong>=20<a=20href=3d"mailto:li=
sa.petros@jlahome.com">lisa.petros@jlahome.com</a><br/><strong>Subject:</st=
rong>=20RE:FW:=20MPS154-0087=20#Ref=202021043000090955</span></p><p=20class=
=3d"MsoNormal">&nbsp;</p><p>Hi=20Lisa,</p><p>&nbsp;</p><p>It&#39;s=20probab=
ly=20best=20to=20just=20send=20a=20new=20lamp,=20they=20can=20discard=20the=
=20defective=20one.&nbsp;&nbsp;</p><p>&nbsp;</p><p>Thank=20you,</p><p><span=
=20style=3d"font-family:">Erlinda</span></p><p><span=20style=3d"font-family=
:">Senior=20Customer=20Service=20Representative</span></p><p><span=20style=
=3d"font-family:">Designer=20Living</span></p><p>&nbsp;</p><p>&nbsp;</p><p>=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=
=3d=3d=3d=3d</p><p>&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin=
-top-alt:auto;mso-margin-bottom-alt:auto"><span=20style=3d"color:#1f497d">H=
i=20Nasreen=20=e2=80=93</span></p><p=20class=3d"MsoNormal"=20style=3d"mso-m=
argin-top-alt:auto;mso-margin-bottom-alt:auto"><span=20style=3d"color:#1f49=
7d">&nbsp;</span></p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt=
:auto;mso-margin-bottom-alt:auto"><span=20style=3d"color:#1f497d">I=20sent=
=20this=20to=20our=20Designer=20Living=20Customer=20Service=20since=20this=
=20is=20who=20you=20ordered=20it=20from.&nbsp;=20Please=20note=20their=20em=
ail=20is=20<a=20href=3d"mailto:info@designerliving.com">info@designerliving=
.com</a>=20and=20the=20phone=20number=20is=20888-879-8790.</span></p><p=20c=
lass=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt=
:auto"><span=20style=3d"color:#1f497d">&nbsp;</span></p><p=20class=3d"MsoNo=
rmal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span=
=20style=3d"color:#1f497d">DL=20Team=20=e2=80=93=20Please=20assist=20with=
=20this=20employee=20purchase=20issue.</span></p><p=20class=3d"MsoNormal"=
=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span=20sty=
le=3d"color:#1f497d">&nbsp;</span></p><p=20class=3d"MsoNormal"=20style=3d"m=
so-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thank=20you,</p><p=20cla=
ss=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:a=
uto">&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;=
mso-margin-bottom-alt:auto">Lisa=20Petros</p><p=20class=3d"MsoNormal"=20sty=
le=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Customer=20Servic=
e=20Director</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto=
;mso-margin-bottom-alt:auto">E&amp;E=20Co.,=20Ltd=20dba=20JLAHome.</p><p=20=
class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-al=
t:auto">925-583-9301</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-=
alt:auto;mso-margin-bottom-alt:auto"><span=20style=3d"color:#1f497d">&nbsp;=
</span></p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-=
margin-bottom-alt:auto"><strong>From:</strong>=20Nasreen=20Murad=20[mailto:=
<a=20href=3d"mailto:nasreen.murad@jlahome.com">nasreen.murad@jlahome.com</a=
>]=20<br/><strong>Sent:</strong>=20Thursday,=20April=2029,=202021=205:58=20=
PM<br/><strong>To:</strong>=20Lisa=20Petros<br/><strong>Subject:</strong>=
=20MPS154-0087</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:au=
to;mso-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20style=
=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi=20Lisa</p><p=20c=
lass=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt=
:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:aut=
o;mso-margin-bottom-alt:auto">I=20purchased=20the=20Holloway=20lamp=20last=
=20week=20and=20it=20was=20delivered=20to=20me=20yesterday,=20I=20put=20it=
=20together=20and=20for=20some=20reason=20the=20rod=20would=20not=20stay=20=
on=20to=20the=20base=20and=20was=20always=20getting=20loose=20and=20today=
=20the=20lamp=20was=20tilting=20forward=20so=20&nbsp;I=20tried=20to=20tight=
en=20it=20again.=20The=20ring=20and=20screw=20that=20was=20attached=20to=20=
the=20base=20came=20off.=20I=20am=20very=20sad=20this=20happened=20and=20no=
t=20sure=20what=20else=20to=20do=20and=20I=20think=20this=20item=20was=20a=
=20defect=20and=20I=20am=20attaching=20images=20for=20reference.</p><p=20cl=
ass=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:=
auto">&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto=
;mso-margin-bottom-alt:auto">Can=20I=20kindly=20get=20another=20one?</p><p=
=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom=
-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt=
:auto;mso-margin-bottom-alt:auto"><a=20href=3d"https://www.olliix.com/Produ=
ct/Data/9668/MPS154-0087">https://www.olliix.com/Product/Data/9668/MPS154-0=
087</a>=20</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;m=
so-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20style=3d"ms=
o-margin-top-alt:auto;mso-margin-bottom-alt:auto">I=20appreciate=20your=20h=
elp=20in=20advance.</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-a=
lt:auto;mso-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20st=
yle=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img=20width=3d"=
808"=20height=3d"453"=20id=3d"Picture_x0020_2"=20src=3d"cid:image004.jpg@01=
D73D21.3B249FB0"/></p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-al=
t:auto;mso-margin-bottom-alt:auto">&nbsp;</p><p=20class=3d"MsoNormal"=20sty=
le=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;</p><p=20cl=
ass=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:=
auto">I</p><p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-=
margin-bottom-alt:auto"><span=20style=3d"font-size:9.0pt;color:#002060">&nb=
sp;</span></p><table=20class=3d"MsoNormalTable"=20border=3d"0"=20style=3d"b=
order-collapse:collapse"><tbody><tr=20style=3d"height:1.0pt"=20class=3d"fir=
stRow"><td=20width=3d"101"=20valign=3d"bottom"=20style=3d"width:.7in;paddin=
g:0in=201.45pt=200in=205.05pt;height:1.0pt"><p=20class=3d"MsoNormal"=20styl=
e=3d"text-align:right;margin-right:9.5pt;"><span=20style=3d"color:#002060">=
<img=20width=3d"109"=20height=3d"93"=20id=3d"Picture_x0020_1"=20src=3d"cid:=
image001.png@01D73D20.E0484740"/></span></p></td><td=20width=3d"490"=20vali=
gn=3d"top"=20style=3d"width:3.4in;padding:0in=201.45pt=200in=205.05pt;heigh=
t:1.0pt"><p=20class=3d"MsoNormal"=20style=3d"text-align:justify;word-break:=
break-all"><span=20style=3d"font-size:9.0pt;color:#7f7f7f">Nasreen=20Murad<=
/span></p><p=20class=3d"MsoNormal"=20style=3d"text-align:justify;word-break=
:break-all"><span=20style=3d"font-size:9.0pt;color:gray">45875=20Northport=
=20Loop=20East,=20Fremont,=20CA,=2094538</span></p><p=20class=3d"MsoNormal"=
=20style=3d"text-align:justify;word-break:break-all"><span=20style=3d"font-=
size:9.0pt;color:#1f497d"><a=20href=3d"mailto:Nasreen.Murad@jlahome.com">Na=
sreen.Murad@jlahome.com</a></span></p><p=20class=3d"MsoNormal"=20style=3d"t=
ext-align:justify;word-break:break-all"><span=20style=3d"font-size:9.0pt;co=
lor:gray">Office:=20510-946-2269</span></p></td></tr></tbody></table><p=20c=
lass=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt=
:auto"><span=20style=3d"color:#002060">&nbsp;</span></p><p=20class=3d"MsoNo=
rmal"=20style=3d"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;=
</p>
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