MIME-Version: 1.0 Message-ID: Date: Fri, 30 Apr 2021 13:46:09 -0700 Subject: RE:RE: RE: RE: Received damaged item #Ref 2021040900090830 From: "info@designerliving.com" To: "alissa.sinats@jlahome.com" Content-Type: multipart/mixed; boundary="ea602b86.3dee.4e6f.9907.e1afcc3d7293" --ea602b86.3dee.4e6f.9907.e1afcc3d7293 Content-Type: multipart/alternative; boundary="43065147.e860.4dd2.a81e.5cfc187177df" --43065147.e860.4dd2.a81e.5cfc187177df Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable --43065147.e860.4dd2.a81e.5cfc187177df Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable

Hi=20Alissa,

You=20are=20welcome.=20I=20thought=20you= =20had=20already=20sent=20that=20item=20back,=20The=20replacement=20has=20a= lready=20been=20entered=20and=20ETA =20was=20today=20at=209:58am=20on= =20FedEx=20tracking=20# 786316635367. =20

<= /p>Regards,

Erlinda

Seni= or=20Customer=20Service=20Rep

Designer=20= Living=20&=20Electric=20Product

E&= ;E=20Co.=20Ltd.=20dba=20JLA=20Home

=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d

<= span=20style=3d"font-size:11.0pt;font-family:">Hi=20Erlinda,

&nbs= p;

Thank=20you=20for=20this!=20I=20will=20try=20to=20get=20this=20s= hipped=20back=20this=20weekend.

Were=20you=20also=20= able=20to=20send=20the=20replacement=20sheet=20set=20yet?

Thank=20you!

<= p=20class=3d"MsoNormal">&nb= sp;

Alissa=20Sinats

Senior=20Acc= ount=20Manager

E&E=20Co,=20Ltd=20(dba=20JLA=20Home)

<= p=20class=3d"MsoNormal">Cel= l=20phone:=20510-290-0983

From:=20info@designerliving.com=20[mailto:info@designerliving.com]=20
Sent:=20Th= ursday,=20April=2022,=202021=201:17=20PM
To:=20alissa.sinats@jlahome.com
<= strong>Subject:=20RE:RE:=20RE:=20Received=20damaged=20item=20#Ref= =202021040900090830

Hello=20Alissa,

Here=20is=20yo= ur=20FedEx=20return=20shipping=20label=20attached=20this=20email=20for=20re= turn=20of=20the=20wrong=20sheets=20sent. =20No=20charge=20for=20this= =20label.

I=20do=20apologize=20for=20an= y=20inconvenience=20this=20may=20have=20caused.

Regards,

Erli= nda

Senior=20Customer=20Service=20Rep

Designer=20Living=20&= amp;=20Electric=20Product

E&E=20Co.=20Ltd.=20dba=20JLA=20Home<= /span>

=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d

Thank= =20you=20so=20much=20Erlinda!

Thank=20you= !

Alissa=20Sinats

Senior=20Account=20Manager
E&E= =20Co,=20Ltd=20(dba=20JLA=20Home)
Cell=20phone:=20510-290-0= 983

From:=20info@designerliving.com=20[mailto= :info@designerliving.com]= =20
Sent:=20Monday,=20April=2019,=202021=2010:17=20AM<= br/>To:=20a= lissa.sinats@jlahome.com
Subject:=20RE:RE:=20Recei= ved=20damaged=20item=20#Ref=202021040900090830

<= p>Hello=20Alissa,

I=20am=20sorry=20to=20hear=20you=20wer= e=20shipped=20the=20wrong=20size=20in=20sheets. =20I=20will=20enter=20= a=20replacement=20order=20for=20correct=20size=20sheets=20and=20email=20you= =20a=20prepaid=20return=20shipping=20label=20to=20return=20the=20wrong=20si= ze=20sheets.

Re= gards,

Erlinda
Senior=20Customer=20Ser= vice=20Rep
Designer=20Living=20&=20E= lectric=20Product
E&E=20Co.=20Ltd.= =20dba=20JLA=20Home

=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d

Hi=20Erlinda,=20would=20you=20be=20able=20to=20help=20me=20with=20one= =20more=20issue=20from=20the=20same=20order??

<= p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-botto= m-alt:auto">I=20just=20received=20the=20two=20sheet=20sets=20I=20ordered=20= -=20one=20of=20them=20should=20have=20been=20the=20Queen=20Charcoal=20item= =20#MP20-6508,=20but=20I=20received=20a=20King=20in=20White,=20item=20#MP20= -6545.=20Plus,=20the=20color=20actually=20looks=20more=20of=20a=20cream/yel= low=20vs=20a=20white.=20Very=20odd!=20Pictures=20attached.
=
Could=20you=20assist=20in=20getting=20this=20correct= ed?=20I=20can=20definitely=20send=20back=20the=20incorrect=20item.

Order=20#=20D213310EBF
= ;

Thank=20you= !

Alissa=20Sinats
Senior=20Account=20Manager
E&E= =20Co,=20Ltd=20(dba=20JLA=20Home)
Cell=20phone:=20510-290-0= 983

From:=20info@designerliving.com=20[mailto= :info@designerliving.com]= =20
Sent:=20Tuesday,=20April=2013,=202021=203:45=20PM<= br/>To:=20a= lissa.sinats@jlahome.com
Subject:=20RE:RE:=20RE:= =20Received=20damaged=20item=20#Ref=202021040900090830
&nbs= p;
Hi=20Alissa,

Yep=20it=20is=20Amazing=20I=20am= =20happy! =20As=20for=20the=20damage=20piece=20please=20discard=20and= =20keep=20the=20other=20two=20out=20of=20the=203=20if=20you=20want=20or=20d= onate=20them. =20But,=20I=20would=20wait=20for=20you=20to=20receive=20= the=20replacement=20set=20to=20make=20sure=20all=20pieces=20are=20mint=20co= ndition=20first.

Again,=20I=20apologize=20for=20an= y=20inconvenience=20this=20may=20have=20caused.

Si= ncerely,

Erlinda
Senior=20Customer=20Service= =20Representative
Designer=20Living

= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d

Amazing,=20thank=20you!=20What=20= do=20you=20need=20me=20to=20do=20with=20the=20damaged=20item/current=20set= =20I=20have?

=

=
Alissa=20Sinats
= Senior=20Account=20Manager
E&E=20Co,=20Ltd=20(dba=20JLA= =20Home)
Cell=20phone:=20510-290-0983
= ;
From:=20info@designerliving.com=20[mailto:info@designerliving.com]=20
Sent:=20Tuesday,=20April=2013,=202021=2010:11=20AM
To:= =20alissa.sinats@jlahome.com=
Subject:=20RE:RE:=20Received=20damaged=20item=20#= Ref=202021040900090830

Hi=20Alissa,
&nbs= p;
It=20looks=20like=20the=20replacement=20order=20went=20through=20o= k. =20Here=20is=20your=20Fedex=20tracking=20# 78589933575= 2;=20eta=20looks=20like=20for=204/19/21.

Thank=20you,

Erlinda
Senior=20Customer=20Service=20Rep
Designer=20Living=20&=20Electric=20Produc= t
E&E=20Co.=20L= td.=20dba=20JLA=20Home

=
=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d

Thank=20you=20for= =20the=20quick=20response!=20Let=20me=20know=20if=20you=20are=20able=20to= =20get=20the=20replacement.

Apprecia= te=20the=20help!

Alissa=20Sina= ts
Senior=20Account=20Manager
E&E=20Co,=20Ltd=20(dba=20JLA=20Home)
Cell=20phone:= =20510-290-0983

From:=20info@designerliving.com<= /a>=20[mailto:info@designerliv= ing.com]=20
Sent:=20Friday,=20April=209,=202021=20= 4:34=20PM
To:=20alissa.sinats@jlahome.com
Subject:=20RE:R= eceived=20damaged=20item=20#Ref=202021040900090830
&nbs= p;Hi=20Alissa,

I=20am=20sorry=20to=20hear=20this. = =20This=20item=20is=20sold=20as=20a=20set;=20therefore,=20we=20cannot=20bre= akup=20the=20set.=20However,=20 I=20do=20show=20a=20quantity=20of=20&n= bsp;2=20in=20bin;=20I=20can=20try=20to=20enter=20a=20replacement=20order.= =20Sometimes=20when=20stock=20is=20this=20low=20it's=20a=20possibility= =20this=20quantity=20not=20available. =20If=20this=20happens=20we=20ca= n=20 issue=20a=20refund.
=
I=20will=20enter=20 a=20= replacement=20order=20and=20see=20what=20happens.

Thank=20you,
&nbs= p;
Erlinda
Senior=20Customer=20Service= =20Rep
Designer=20L= iving=20&=20Electric=20Product
E&E=20Co.=20Ltd.=20dba=20JLA=20Home
=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=

Hello,

I=20received=20a=20damaged=20item=20in=20my=20recent=20order,=20#D213310= EBF

One=20of=20the=20three=20vases= =20=e2=80=93=20item=20link=20below=20=e2=80=93=20has=20a=20small=20scuff=20= with=20paint=20missing=20and=20a=20small=20dent=20as=20well.
https://www.designerli= ving.com/products/madison-park-signature/ansen-metallic-3pc-vase-set/b86/73= 34#!id/728695

Is=20there=20a=20w= ay=20I=20can=20exchange=20this=20one=20item=20vs=20returning=20the=20whole= =20thing?

Pic=20is=20also=20attached= .=20Let=20me=20know=20if=20additional=20info=20is=20needed.

Thank=20you!

Alissa=20Sinats
Senior=20Account=20Manager
E&E=20Co,=20Ltd=20(dba=20JLA=20Home)
Cell=20phone:=20510-290-0= 983

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