Subject: RE:FW: Confirmation - Order Number D214220618 #Ref 2021042600090921
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 27 Apr 2021 14:22:30 -0700

Hello Joan,

Thank you for your email.  What you can do is  log into your Designer Living account, to initiate the return and accept the return shipping fees, print the return shipping label.  Email the return shipping label to Juliet, she will have to remove the old shipping  label and place the new return shipping label you email to her and tape to the outside of the box and drop off at any FedEx location.  Once the return has been received back at our warehouse and processed refund will be issued.

Thank you,

Erlinda

Senior Customer Service Representative

Designer Living

===============================================================================

Customer Service:

I ordered the Madison Park corner for Juliet as she thought it was a couch with a corner. She did not realize it was just the corner piece. It was a mistake so now she needs to return the item. The box is being delivered and she is not going to open.

Can you advise to us what she needs to do to return the item.  I purchased it for her and it shipped to her in SF.  Juliet works part time for JLA NYO and happens to be out in SF now. We both just want to make sure we follow the correct procedure.

Thank you

Joan

From: [email-masked] [mailto:[email-masked]]
Sent: Thursday, April 22, 2021 1:27 PM
To: [email-masked]
Subject: Confirmation - Order Number D214220618

NEW

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BEDDING

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FURNITURE

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HOME DECOR

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SALE

BEDDING

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FURNITURE

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HOME DECOR

NEW

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SALE

Thank you for your order Joan !

Visit Your Account for more information on your order status, rewards, gift card balance, and more.

Need to make a change to your order? Go to Your Account within 30 minutes of your purchase to edit your order information.

Need to get in touch with our Customer Service Team? Email [email-masked] or call 1.888.879.8790 (MON - FRI, 10:00 AM - 6:30 PM EST AND 7:00 AM - 3:30 PM PST).

If you want to exchange or return your product(s), please see our Return Policy.

If you want more information, please see our FAQ.

Thank you for shopping with us.

Designer Living

Order Summary

Order Date: 4/22/2021 5:26:50 PM|Order #: D214220618

Shipping Address:

Juliet Boles

1809 Oak Street #3

San Francisco, CA, 94117

US

5165287829

[email-masked]

Shipping Method:

Free Shipping

Items

Regular Price:

$679.98

Discount:

-$279.99

Coupon:

-$200.00

Sales Tax:

$18.50

Shipping Fee:

$0.00

Require Signature:

$0.00

Order Total:

$218.49

Designer Living Dollars:

-$0.00

Voucher or Gift Card:

-$0.00

Charged

$218.49

Lawrence Corner

Madison Park Signature

SIZE:See below COLOR:Beige

QTY:1TOTAL:$199.99

400 Longfellow Court
Livermore, CA 94550 USA

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