Subject: RE:Madison Park Chair #Ref 2021042500090908
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 27 Apr 2021 12:16:24 -0700

Hello Lisa,

Thank you for your email. I am sorry to hear this.  All furniture comes with a one year warranty only.  If would like to explore this further, please feel free to contact JLA-Home directly at [email-masked].

You will need to provide POP, photos and describe what is wrong.  Please note this is no guarantee anything can be done as stated Furniture only comes with a one year warranty.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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Dear Designer Living,

We are experiencing a poor outcome at 2 years with this chair - the metal frame must be bent or frame is broken somehow as the chair leans and does not rotate evenly after very little use. Look is great, but quality construction is just not
there. We tightened the bolts and lubed the rotation mechanism but something is not right. Can this be replaced?

Lisa