MIME-Version: 1.0 Message-ID: <9124cce40fa311dc@a1df8d8ebfaa85fb> Date: Mon, 19 Apr 2021 10:16:53 -0700 Subject: RE:RE: Received damaged item #Ref 2021040900090830 From: "info@designerliving.com" To: "alissa.sinats@jlahome.com" Content-Type: multipart/mixed; boundary="289adf33.0fc3.4b6e.b014.fe14ce53455d" --289adf33.0fc3.4b6e.b014.fe14ce53455d Content-Type: multipart/alternative; boundary="fac5b180.ad71.4ba6.8c16.5c69f64cd9c7" --fac5b180.ad71.4ba6.8c16.5c69f64cd9c7 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable --fac5b180.ad71.4ba6.8c16.5c69f64cd9c7 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable

Hello=20Alissa,

I=20am=20sorry=20to=20hear=20you=20wer= e=20shipped=20the=20wrong=20size=20in=20sheets. =20I=20will=20enter=20= a=20replacement=20order=20for=20correct=20size=20sheets=20and=20email=20you= =20a=20prepaid=20return=20shipping=20label=20to=20return=20the=20wrong=20si= ze=20sheets.

Regards,

Erlinda

Senior=20Customer=20Service=20Rep

Designer=20Living=20&=20Electric=20Product

E&E=20Co.=20Ltd.=20dba=20JLA=20Home=

=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d

Hi=20Erlinda,=20would= =20you=20be=20able=20to=20help=20me=20with=20one=20more=20issue=20from=20th= e=20same=20order??

I=20just=20received=20the=20two= =20sheet=20sets=20I=20ordered=20-=20one=20of=20them=20should=20have=20been= =20the=20Queen=20Charcoal=20item=20#MP20-6508,=20but=20I=20received=20a=20K= ing=20in=20White,=20item=20#MP20-6545.=20Plus,=20the=20color=20actually=20l= ooks=20more=20of=20a=20cream/yellow=20vs=20a=20white.=20Very=20odd!=20Pictu= res=20attached.=20

Could=20you=20assist=20in=20gett= ing=20this=20corrected?=20I=20can=20definitely=20send=20back=20the=20incorr= ect=20item.

Order=20#=20D213310EBF

Thank=20you!

Alissa=20= Sinats

Senior=20Account=20Manager

E&E=20C= o,=20Ltd=20(dba=20JLA=20Home)

Cell=20phone:=20510-290-0983

From:

= =20info@designerliving.com= =20[mailto:info@designerliving= .com]=20
Sent:=20Tuesday,=20April=2013,=202021=203= :45=20PM
To:=20alissa.sinats@jlahome.com
Subject:=20RE:RE= :=20RE:=20Received=20damaged=20item=20#Ref=202021040900090830

Hi=20Ali= ssa,

Yep=20it=20is=20Amazing=20I=20am=20happy! = =20As=20for=20the=20damage=20piece=20please=20discard=20and=20keep=20the=20= other=20two=20out=20of=20the=203=20if=20you=20want=20or=20donate=20them.&nb= sp;=20But,=20I=20would=20wait=20for=20you=20to=20receive=20the=20replacemen= t=20set=20to=20make=20sure=20all=20pieces=20are=20mint=20condition=20first.=

Again,=20I=20apologize=20for=20any=20inconvenien= ce=20this=20may=20have=20caused.

Sincerely, =

Erlinda

Se= nior=20Customer=20Service=20Representative

Designer=20Living

=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d

Amazing,=20thank=20you!=20What=20do=20y= ou=20need=20me=20to=20do=20with=20the=20damaged=20item/current=20set=20I=20= have?

<= /p>

<= p=20class=3d"MsoNormal"=20style=3d"mso-margin-top-alt:auto;mso-margin-botto= m-alt:auto">Alissa=20Sinats

Senio= r=20Account=20Manager

E&E=20Co,=20Ltd=20(dba=20JLA=20Ho= me)

Cell=20phone:=20510-290-0983

= From:=20info@designerliving.com=20[mailto:info@designerliving.com]=20
Sent:= =20Tuesday,=20April=2013,=202021=2010:11=20AM
To:=20alissa.sinats@jlahome.com<= br/>Subject:=20RE:RE:=20Received=20damaged=20item=20#Ref= =202021040900090830

Hi=20Alissa,

<= /p>

It=20looks=20like=20the=20replacement=20order=20went=20through=20ok.&= nbsp;=20Here=20is=20your=20Fedex=20tracking=20# 785899335752;= =20eta=20looks=20like=20for=204/19/21.

Thank=20you,

Erlinda

Senior=20Customer=20Service=20Rep

Designer=20Living=20&=20Electric=20Product=

E&E=20Co.=20Lt= d.=20dba=20JLA=20Home

&= nbsp;

=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d

Thank=20you=20for= =20the=20quick=20response!=20Let=20me=20know=20if=20you=20are=20able=20to= =20get=20the=20replacement.

Apprecia= te=20the=20help!

Alissa=20Sina= ts

Senior=20Account=20Manager

E&E=20Co,=20Ltd=20(dba=20JLA=20Home)

Cell=20phone:= =20510-290-0983

From:=20info@designerliving.com<= /a>=20[mailto:info@designerliv= ing.com]=20
Sent:=20Friday,=20April=209,=202021=20= 4:34=20PM
To:=20alissa.sinats@jlahome.com
Subject:=20RE:R= eceived=20damaged=20item=20#Ref=202021040900090830
&nbs= p;Hi=20Alissa,

I=20am=20sorry=20to=20hear=20this. = =20This=20item=20is=20sold=20as=20a=20set;=20therefore,=20we=20cannot=20bre= akup=20the=20set.=20However,=20 I=20do=20show=20a=20quantity=20of=20&n= bsp;2=20in=20bin;=20I=20can=20try=20to=20enter=20a=20replacement=20order.= =20Sometimes=20when=20stock=20is=20this=20low=20it's=20a=20possibility= =20this=20quantity=20not=20available. =20If=20this=20happens=20we=20ca= n=20 issue=20a=20refund.
=
I=20will=20enter=20 a=20= replacement=20order=20and=20see=20what=20happens.

Thank=20you,
&nbs= p;
Erlinda
Senior=20Customer=20Service= =20Rep
Designer=20L= iving=20&=20Electric=20Product
E&E=20Co.=20Ltd.=20dba=20JLA=20Home
=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d= =3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=3d=

Hello,

I=20received=20a=20damaged=20item=20in=20my=20recent=20order,=20#D213310= EBF

One=20of=20the=20three=20vases= =20=e2=80=93=20item=20link=20below=20=e2=80=93=20has=20a=20small=20scuff=20= with=20paint=20missing=20and=20a=20small=20dent=20as=20well.
https://www.designerli= ving.com/products/madison-park-signature/ansen-metallic-3pc-vase-set/b86/73= 34#!id/728695

Is=20there=20a=20w= ay=20I=20can=20exchange=20this=20one=20item=20vs=20returning=20the=20whole= =20thing?

Pic=20is=20also=20attached= .=20Let=20me=20know=20if=20additional=20info=20is=20needed.

Thank=20you!

Alissa=20Sinats
Senior=20Account=20Manager
E&E=20Co,=20Ltd=20(dba=20JLA=20Home)

Cell=20phone:=20510-290-0= 983

--fac5b180.ad71.4ba6.8c16.5c69f64cd9c7-- --289adf33.0fc3.4b6e.b014.fe14ce53455d--