Subject: RE:Re: Re: C21413997 #Ref 2021030300090599
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 12 Mar 2021 16:09:39 -0800

Hello April,

Please call on Monday between 7am to 3:30 pm (PST).   Your claim case # is C21413997

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

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Erlinda,

The Amazon order number is 111-6795719-2835400, the mod number on the remote is SCMP2.3.1 and the RN number is 91519.

The problem is the remotes will not come on.. we have tried multiple time wiggling the cords to get them on but we can not get them to work. It is both sides of the bed warmer.

April

On Mon, Mar 8, 2021 at 6:33 PM [email-masked] <[email-masked]> wrote:

Hello April,

Thank you for the photo of the mattress pad.  Please provide your Amazon Order #, we will need this for your warranty claim.  You did not provide the MOD#  off the back of your controller.  Please explain again what exactly is wrong with your mattress pad and what trouble shooting steps have you done.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

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Hello, I have still not received a call about this issue... how do I proceed from here?

On Wed, Mar 3, 2021 at 6:20 PM [email-masked] <[email-masked]> wrote:

Thank you for your Email!  One of our Customer Service representatives will respond to your inquiry within the next 24 business hours.  We have assigned a reference number to your email subject, so please do not change or remove the subject of your email.

Please note that our business hours of operation are Monday   Friday, 7:00am   3:30pm PST.

Sincerely,

Designer Living Customer Service