Subject: RE:Jenkinsburg Comforter Set - Replace Shams #Ref 2021030800090623
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 08 Mar 2021 16:25:05 -0800

Hello Adam,

I am sorry to hear this. You are contacting Designer Living.  Unfortunately, you will need reach out to JLA Home.  Please email them at [email-masked]. Please provide photos, proof of purchase and or  order number , photos.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living

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We bought the Jenkinsburg Comforter Set and were told you were the manufacturer. We washed twice and the second time the shams came out dyed and we washed a lone on cold. We would like 2 new ones sent to us to replace the damaged shams.

This is the ivory/gray color.

Thank you!

Adam