Subject: RE:Re: C21413997 #Ref 2021030300090599
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 08 Mar 2021 16:33:08 -0800

Hello April,

Thank you for the photo of the mattress pad.  Please provide your Amazon Order #, we will need this for your warranty claim.  You did not provide the MOD#  off the back of your controller.  Please explain again what exactly is wrong with your mattress pad and what trouble shooting steps have you done.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

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Hello, I have still not received a call about this issue... how do I proceed from here?

On Wed, Mar 3, 2021 at 6:20 PM [email-masked] <[email-masked]> wrote:

Thank you for your Email!  One of our Customer Service representatives will respond to your inquiry within the next 24 business hours.  We have assigned a reference number to your email subject, so please do not change or remove the subject of your email.

Please note that our business hours of operation are Monday   Friday, 7:00am   3:30pm PST.

Sincerely,

Designer Living Customer Service