Subject: RE:Re: Blanket warranty - #Ref 2021030600090615
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 08 Mar 2021 16:12:08 -0800

Hello Myron,

Thank you for your email.  Thank you for your order number.  Your order was fulfilled and shipped by Amazon.com. Please contact JLA Home at 1-866-456-8852; they will be able to assist you. They will need the following information to register your product and to assist you further.  Their hours are M-F 7am - 3:30pm (PST).

Amazon order ID number
Your Physical Mailing Address:
Phone number:
Brand of Product:
Product Category:
Size of product:
Color of Product:
Controller Model No.:
Place of Purchase:
Date of Purchase:
Price of Purchase:
RN#: (this can be found on the bottom of the controller)
Stamped Date Code: (Located on the big white sewn on label)

If you have not already done so, we recommend that you please try and trouble shoot your electric product.  Please disconnect the controller and disconnect the power cord; wait 30 minutes and then plug the controller back into the Blanket and power cord. This may help to reset the unit.  If this does not fix the issue please contact our Customer Service at 1-866-456-8852

Thank you,

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

===============================================================================

Hello,

The order number is:

113-7583989-8481846

I ordered it on December 26, 2019.

Thank you,

Myron

Sent from my iPhone

On Mar 3, 2021, at 8:31 AM, Customer Service [email-masked]

Hello Myron,

As per our conversation, please email me your Amazon Order ID# for your electric blanket, we need this for your warranty.

Thank you,

Erlinda

Senior Customer
Service Rep

Designer Living
& Electric Product

E&E Co. Ltd.
dba JLA Home