Subject: RE:RE: Info Needed for Warranty _SERTA #Ref 2021022300090542
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 23 Feb 2021 16:39:10 -0800

Hello Allen,

Thank you for providing the information for the warranty on your Serta Blanket.   The only color available is a Dark Grey as we discussed.  Please allow at least 8-10 business days to receive your replacement blanket.  Please cut the defective blanket in 4 pieces and cut the wires off your Serta controller and discard.  Thank you.

Sincerely,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

===============================================================================

Here you go!  Thanks!

Sincerely,

Allen Wessel
RPM Traditions

A Pacific Blue Company

Santa Clarita Office:
18990 Soledad Cyn Rd
Santa Clarita, CA 91351

Palmdale Office:
1113 West Avenue M-4 #D
Palmdale, CA 93551

Tel: 661.266.1400
Fax: 661.878.7200

DRE #01796711

-------- Original Message --------
Subject: Info Needed for Warranty _SERTA
From: "Customer Service [email-masked]"
<[email-masked]>
Date: Tue, February 23, 2021 11:33 am
To: [email-masked]

Hello Allen,

As per our conversation, please provide a photo of the back of your controller, photo of the white sewn in label off your blanket.  Screenshot of your Amazon order as Proof of Purchase.

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home