Subject: RE:Re: Serta Warranty #Ref 2021011900090317
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 21 Jan 2021 08:20:49 -0800

Hello Albert,

Yes, thank you, I received the photos.  Here is your UPS tracking number 1Z1X780R0393171887.  You can begin tracking package with UPS in the next 3-4 business days.

Have a great day!

Regards,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

===============================================================================

Did you get the photos?

Sent from my iPhone

On Jan 19, 2021, at 8:49 AM, Customer Service [email-masked]

Hello Albert,

As per our conversation, please email photos of the back of controller, sewn in label and proof of purchase.  Thank you.

Thank you,

Erlinda

Senior Customer
Service Rep

Designer Living
& Electric Product

E&E Co. Ltd.
dba JLA Home