Subject: RE:Warranty for "Comfort Spaces CS58-0138" #Ref 2021011500090293
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 15 Jan 2021 10:16:45 -0800

Hello,

Thank you for your email.  I am sorry to hear you are experiencing problems with your electric product. Please contact JLA Home at 1-866-456-8852; they will be able to assist you. They will need the following information to register your product and to assist you further.  Their hours are M-F 7am - 3:30pm (PST).

Amazon order ID number
Your Physical Mailing Address:
Phone number:
Brand of Product:
Product Category:
Size of product:
Color of Product:
Controller Model No.:
Place of Purchase:
Date of Purchase:
Price of Purchase:
RN#: (this can be found on the bottom of the controller)
Stamped Date Code: (Located on the big white sewn on label)

If you have not already done so, we recommend that you please try and trouble shoot your electric product.  Please disconnect the controller and disconnect the power cord; wait 30 minutes and then plug the controller back into the Blanket and power cord. This may help to reset the unit.  If this does not fix the issue please contact our Customer Service at 1-866-456-8852

Thank you,

Customer Service

E&E Co. Ltd. dba JLA Home

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Hello,
I purchased an electric blanket on 01/09/2019 and it stopped working a few months ago. Initially, it was just one side that stopped heating, but shortly after the rest of it stopped working as well.

I signed on to leave a review of my negative experience, but was happy to find that there is indeed a 5 year warranty. Please let me know if you need any additional information as I would like to get this sorted as soon as possible.

Thank you.

Tarah Rhoda

Order# 114-2526906-8363419

Comfort Spaces CS58-0138 Luxury Microplush 1 Piece Electric Wrap Blanket Super Soft and Warm Reversible Heated Throw Poncho with Auto Shutoff, 50"x64", Grey