Subject: RE:Inquiry from Amazon customer Laurie Johnston(Order: 112-1414196-4008207) #Ref 2021010200110165
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 04 Jan 2021 10:33:55 -0800

Hello,

Thank you for your email.  I am sorry to hear you are experiencing problems with your electric product. Please contact JLA Home at 1-866-456-8852; they will be able to assist you. They will need the following information to register your product and to assist you further.  Their hours are M-F 7am - 3:30pm (PST).

Amazon order ID number
Your Physical Mailing Address:
Phone number:
Brand of Product:
Product Category:
Size of product:
Color of Product:
Controller Model No.:
Place of Purchase:
Date of Purchase:
Price of Purchase:
RN#: (this can be found on the bottom of the controller)
Stamped Date Code: (Located on the big white sewn on label)

If you have not already done so, we recommend that you please try and trouble shoot your electric product.  Please disconnect the controller and disconnect the power cord; wait 30 minutes and then plug the controller back into the Blanket and power cord. This may help to reset the unit.  If this does not fix the issue please contact our Customer Service at 1-866-456-8852

Thank you,

Erlinda

Senior Customer Service Rep

Designer Living & Electric Product

E&E Co. Ltd. dba JLA Home

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You have received a message.Order ID:
112-1414196-4008207:# ASIN Product Name
2 B01J7MMAKO Beautyrest Cotton Blend Heated Mattress Pad White Twin XL Message: I bought 2 of these in 2017 with a 5 year warranty.  Neither are working now.  May I return to you.

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