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Dear Designer Living Inc. 

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the cu= stomer for the order below. The customer is receiving a copy of this messag= e.

Customer Name: Rebecca Adams
Customer Order Number: 200014139856930
Purchase Order No: 129035259786231
Reason for Contact:  Where is my order
Item name/number:   Regency Heights King Cozy Velvet = Comforter Sets, Luxury 3-Piece All-Season Bedding, Bed Set with Shams=EF=BC= =8CBlack, Bed Size: King, Actual Color: Black/16543373718
Agent message:   The customer is not satisfied by the= delaying of this item and it's getting out of hand and customer thinks ite= m is lost in transit can you please get in touch with the customer via her = email which is : rjohnson2148@gmail.com asap providing her with the full in= formation when is she expecting the item to be delivered and expedite the p= rocess of getting her item sooner


What you need to do now:
=20
1. Reply to this message to contact the customer, and do so within 48= hours, per the guidelines outlined in the Market= place Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.
=20


Thank you, 
Your Walmart Customer Care Team

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