Subject: Please contact the customer - Damaged/Missing Parts/Not Received
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Thu, 18 Dec 2025 22:21:50 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Shindera Hardaway

Customer Order Number: 200014081171086

Purchase Order No: 129034836256392

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Regency Heights Queen Size Comforter Sets, Blue Bed in a Bag Queen, Botanical Bedding Comforter Set with Bed Sheets and Side Pockets, 9 Pieces, Bed Size: Queen, Actual Color: Blue/Grey/15574655387

Agent message:   Hi Seller,

Customer called in because their order was tagged as delivered but she never found it outside her door and even the ups driver can't find the item . They wanted to have a replacement on it. Please check the concern and process the request. Thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team