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Dear Designer Living Inc. 

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the cu= stomer for the order below. The customer is receiving a copy of this messag= e.

Customer Name: Shindera Hardaway
Customer Order Number: 200014081171086
Purchase Order No: 129034836256392
Reason for Contact:  Damaged/Missing Parts/Not Receiv= ed
Item name/number:   Regency Heights Queen Size Comfor= ter Sets, Blue Bed in a Bag Queen, Botanical Bedding Comforter Set with Bed= Sheets and Side Pockets, 9 Pieces, Bed Size: Queen, Actual Color: Blue/Gre= y/15574655387
Agent message:   Hi Seller, Customer called in because their order was tagged as delivered but she neve= r found it outside her door and even the ups driver can't find the item . T= hey wanted to have a replacement on it. Please check the concern and proces= s the request. Thank you!


What you need to do now:
=20
1. Reply to this message to contact the customer, and do so within 48= hours, per the guidelines outlined in the Market= place Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.
=20


Thank you, 
Your Walmart Customer Care Team

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