Subject: Re: Message from Walmart.com Customer: Where is my order, 200013920919110
From: Michelle Layton <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Mon, 15 Dec 2025 22:09:12 +0000

Thank you so much!!!

On Mon, Dec 15, 2025 at 12:38 PM Designer Living Inc. <[email-masked]> wrote:

Hello Michelle,

Thank you for reaching out.

We sincerely apologize for the missing item. We’ve processed your replacement, and once it ships, it may take 5–7 business days to arrive. Your replacement order number is CS0000100551.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

On Mon, Dec 15, 2025 at 10:38 AM -08:00 Pacific Time Customer Service<[email-masked]> wrote:

Dear Designer Living Inc.,

Michelle Layton wants to connect with you for the order below:

Customer Order Number:  200013920919110

Purchase Order No:  129033318245261

Reason for Contact:  Where is my order

Item name/number:  Regency Heights Electric Snow Cone Shaved Ice Maker, Electric Ice Shaver Slushie Machine, Snow Cone Maker for Christmas Home Party, Gift for Birthday or Housewarming/18125760738

Customer Message:

Only one snow cone machine was delivered on 12/02. I am missing the second one.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the

Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team