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From: cs@jlahome.com
In-Reply-To: <19b14abc067f964f>
References: <19b14abc067f964f>
Date: Mon, 15 Dec 2025 09:31:40 -0800
Message-ID: <CAK3mtdrqJ+VhRwNgF5JnMXTxa3SHBpoyMpEhpAFbehN-zNnzwg@mail.gmail.com>
Subject: Re: Fw: New controller
To: info@designerliving.com
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Hello,

Thank you for contacting JLA Home. We are sorry to hear about the trouble
you have had with your Electric Blanket.

Unfortunately, we do not have any replacement controllers available at the
moment, as we are currently transitioning our warehouse. Because of this,
all controller orders are temporarily on hold.

Our estimated time to resume operations is after a month or so. If you are
willing to wait, you may reach back out to us through this claim once our
operations resume.

We appreciate your patience and understanding.

Best regards,

JLA Home Customer Service


On Mon, Dec 15, 2025 at 9:31 AM -08:00 Pacific Time Customer Service<
cs@jlahome.com> wrote:

>
> ------------------------------
> *From:* Barbara Pena <barbpena@icloud.com>
> *Sent:* Friday, December 12, 2025 13:41
> *To:* info <info@designerliving.com>
> *Subject:* New controller
>
> Hello Customer Service
> Is a replacement controller available?
> My new puppy =F0=9F=90=B6 chewed that part!
> Hope you can help me
> Barbara
> Model #PNTAL2.2
>

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Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"><p=
>Hello,</p><p><span style=3D"color:rgb(34,34,34)">Thank you for contacting =
JLA Home. We are sorry to hear about the trouble you have had with your Ele=
ctric Blanket.</span></p><p>Unfortunately, we do not have any replacement c=
ontrollers available at the moment, as we are currently transitioning our w=
arehouse. Because of this, all controller orders are temporarily on hold.</=
p><p>Our estimated time to resume operations is after a month or so. If you=
 are willing to wait, you may reach back out to us through this claim once =
our operations resume.</p><p>We appreciate your patience and understanding.=
</p><p><span style=3D"color:rgb(34,34,34)">Best regards,</span></p><p><span=
 style=3D"color:rgb(34,34,34)">JLA Home Customer Service</span></p>
<br><br>
<div class=3D"gmail_quote gmail_quote_container">
    <div dir=3D"ltr" class=3D"gmail_attr">On Mon, Dec 15, 2025 at 9:31 AM -=
08:00 Pacific Time Customer Service&lt;<a href=3D"mailto:cs@jlahome.com">cs=
@jlahome.com</a>&gt; wrote:<br></div>
    <blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;bor=
der-left:1px solid rgb(204,204,204);padding-left:1ex">
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<head>

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tom:0;} </style>
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<body dir=3D"ltr">
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bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
<br>
</div>
<div id=3D"appendonsend"></div>
<hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri, sans-serif" st=
yle=3D"font-size:11pt" color=3D"#000000"><b>From:</b> Barbara Pena &lt;<a h=
ref=3D"mailto:barbpena@icloud.com">barbpena@icloud.com</a>&gt;<br>
<b>Sent:</b> Friday, December 12, 2025 13:41<br>
<b>To:</b> info &lt;<a href=3D"mailto:info@designerliving.com">info@designe=
rliving.com</a>&gt;<br>
<b>Subject:</b> New controller</font>
<div>&nbsp;</div>
</div>
<div class=3D"BodyFragment"><font size=3D"2"><span style=3D"font-size:11pt"=
>
<div class=3D"PlainText">Hello Customer Service <br>
Is a replacement controller available?<br>
My new puppy =F0=9F=90=B6 chewed that part!<br>
Hope you can help me <br>
Barbara <br>
Model #PNTAL2.2</div>
</span></font></div>
</body>
</html>

    </blockquote>
</div>

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