Subject: Important Update: Marketplace Orders Impacted by Coupon Activation Error
From: Macy's Marketplace <[email-masked]>
To: [email-masked]
Date: Fri, 12 Dec 2025 14:00:32 -0500 (EST)

Email from Macy's Inc. Certain coupons were mistakenly applied to Marketplace orders—details inside.   Dear Macy's Marketplace Seller,  We want to inform you of a recent issue in which certain coupons were incorrectly applied to Marketplace orders.  Two separate coupons were unintentionally activated on the Macy’s site and applied to Marketplace items, even though they were not intended to be eligible:  A $10 off code that resurfaced from an older 2012 promotion A 25% off coupon that became active today in error between 12:00 a.m. and 3:30 a.m.  Our teams identified the issue promptly. The $10 code was disabled early this morning, and the 25% coupon was disabled around 3:30 a.m.  We are currently reviewing all impacted orders and will take the appropriate steps to ensure sellers are made whole for any unintended discounts. Promotion discounts will be reimbursed after the return window has closed for impacted orders. Please note the extended holiday return window runs through January 31, 2026.  Thank you for your patience and partnership while we work to resolve this situation quickly.  - The Macy’s Marketplace Team   Macy's Inc. | 151 West 34th Street | New York, NY 10001 US Unsubscribe | Update Profile | Constant Contact Data Notice