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From: cs@jlahome.com
In-Reply-To: <19affa5abd2b18cd>
References: <19affa5abd2b18cd>
Date: Tue, 9 Dec 2025 07:33:06 -0800
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Subject: Re: Fwd: LOOKING FOR A REPLACEMENT CONTROLLER FOR A WOOLRICH THROW
 MODEL SCTH3.2.4
To: info@designerliving.com
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MIME-Version: 1.0

--000000000000e1a5dc064586a030
Content-Type: text/plain; charset="UTF-8"

Hello,


Thank you for contacting JLA Home. We are sorry to hear about the trouble
you have had with your Electric Product.


Under Troubleshooting in the attached manual you will find some helpful
information if you are having trouble with your Electric Product. If the
troubleshooting does not rectify the issue please let me know so we can
assist further.


In the meantime I did not find a Registration for you. Please fill out the
below information and send it back so that we can get you Registered.


Your Physical Mailing Address:

Phone number:

Brand of Product:

Product Category:

Size of Product:

Color & fabric:

Controller Model No.:

Place of Purchase:

Date of Purchase:

Price of Purchase:

Style number: (this can be found by the UPC number)

RN#: (this can be found on the bottom of the controller)

Send a copy of your original purchase receipt

Date code stamp: (this can be found on the bottom of the controller)

A photo also of the back of the controller and sewn label.


Thank you




On Tue, Dec 9, 2025 at 7:33 AM -08:00 Pacific Time Customer Service<
cs@jlahome.com> wrote:

> Hello Team,
>
> Please assist. Thank you!
>
>
> Sincerely,
> Giselle
> Designer Living Customer Service
> info@designerliving.com
>
>
> On Mon, Dec 8, 2025 at 12:27 PM -08:00 Pacific Time Customer Service<
> info@designerliving.com> wrote:
>
>> HELLO, I AM LOOKING FOR A REPLACEMENT FOR THE ELECTRIC CORD AND
>> CONTROLLER FOR MY WOOLRICH THROW, MODEL SCTH 3.2.4.  I NEVER HAD ANY
>> PROBLEM WITH IT, AND YDA I PLUGGED IT IN AND HAD 3 FLASHING LITES ON THE
>> CONTROLLER GOING OFF ALL TOGETHER, SO I WAS NOT ABLE TO SET THE HEAT
>> SETTINGS.  I WOULD REALLY LIKE TO GET ANOTHER ONE TO BE ABLE TO USE THE
>> THROW.  I TRIED YOUR WEBSITE, NO CORDS/CONTROLLER LISTED, ANDTHEN I CALLED
>> THE CUSTOMER # BUT WENT IN A DEAD ZONE AND NO ONE EVER ANSWERED.  I HOPE
>> YOU CAN HELP ME!
>> THANK YOU,
>> ALEXIS SIMONETTI
>>
>

--000000000000e1a5dc064586a030
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"><p=
><span style=3D"color:rgb(34,34,34)">Hello,</span></p><p><br></p><p><span s=
tyle=3D"color:rgb(34,34,34)">Thank you for contacting JLA Home. We are sorr=
y to hear about the trouble you have had with your Electric Product.</span>=
</p><p><br></p><p><span style=3D"color:rgb(34,34,34)">Under Troubleshooting=
 in the attached manual you will find some helpful information if you are h=
aving trouble with your Electric Product. If the troubleshooting does not r=
ectify the issue please let me know so we can assist further.</span></p><p>=
<br></p><p><span style=3D"color:rgb(34,34,34)">In the meantime I did not fi=
nd a Registration for you. Please fill out the below information and send i=
t back so that we can get you Registered.</span></p><p><br></p><p><span sty=
le=3D"color:rgb(34,34,34)">Your Physical Mailing Address:</span></p><p><spa=
n style=3D"color:rgb(34,34,34)">Phone number:</span></p><p><span style=3D"c=
olor:rgb(34,34,34)">Brand of Product:</span></p><p><span style=3D"color:rgb=
(34,34,34)">Product Category:</span></p><p><span style=3D"color:rgb(34,34,3=
4)">Size of Product:</span></p><p><span style=3D"color:rgb(34,34,34)">Color=
 &amp; fabric:</span></p><p><span style=3D"color:rgb(34,34,34)">Controller =
Model No.:</span></p><p><span style=3D"color:rgb(34,34,34)">Place of Purcha=
se:</span></p><p><span style=3D"color:rgb(34,34,34)">Date of Purchase:</spa=
n></p><p><span style=3D"color:rgb(34,34,34)">Price of Purchase:</span></p><=
p><span style=3D"color:rgb(34,34,34)">Style number: (this can be found by t=
he UPC number)</span></p><p><span style=3D"color:rgb(34,34,34)">RN#: (this =
can be found on the bottom of the controller)</span></p><p><span style=3D"c=
olor:rgb(34,34,34)">Send a copy of your original purchase receipt </span></=
p><p><span style=3D"color:rgb(34,34,34)">Date code stamp: (this can be foun=
d on the bottom of the controller)</span></p><p><span style=3D"color:rgb(34=
,34,34)">A photo also of the back of the controller and sewn label.</span><=
/p><p><br></p><p><span style=3D"color:rgb(34,34,34)">Thank you</span></p><p=
><br></p>
<br><br>
<div class=3D"gmail_quote gmail_quote_container">
    <div dir=3D"ltr" class=3D"gmail_attr">On Tue, Dec 9, 2025 at 7:33 AM -0=
8:00 Pacific Time Customer Service&lt;<a href=3D"mailto:cs@jlahome.com">cs@=
jlahome.com</a>&gt; wrote:<br></div>
    <blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;bor=
der-left:1px solid rgb(204,204,204);padding-left:1ex">
    <html>
<head>

</head>
<body>
<p>Hello Team,</p>
<p>Please assist. Thank you!</p>
<p><br>
</p>
<p>Sincerely,<br>
Giselle<br>
Designer Living Customer Service<br>
<a href=3D"mailto:info@designerliving.com">info@designerliving.com</a></p>
<br>
<br>
<div class=3D"gmail_quote gmail_quote_container">
<div dir=3D"ltr" class=3D"gmail_attr">On Mon, Dec 8, 2025 at 12:27 PM -08:0=
0 Pacific Time Customer Service&lt;<a href=3D"mailto:info@designerliving.co=
m">info@designerliving.com</a>&gt; wrote:<br>
</div>
<blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-=
left:1px solid rgb(204,204,204);padding-left:1ex">
<style type=3D"text/css" style=3D"display:none">
<!--
p
	{margin-top:0;
	margin-bottom:0}
-->
</style>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
HELLO, I AM LOOKING FOR A REPLACEMENT FOR THE ELECTRIC CORD AND CONTROLLER =
FOR MY WOOLRICH THROW, MODEL SCTH 3.2.4.&nbsp; I NEVER HAD ANY PROBLEM WITH=
 IT, AND YDA I PLUGGED IT IN AND HAD 3 FLASHING LITES ON THE CONTROLLER GOI=
NG OFF ALL TOGETHER, SO I WAS NOT ABLE
 TO SET THE HEAT SETTINGS.&nbsp; I WOULD REALLY LIKE TO GET ANOTHER ONE TO =
BE ABLE TO USE THE THROW.&nbsp; I TRIED YOUR WEBSITE, NO CORDS/CONTROLLER L=
ISTED, ANDTHEN I CALLED THE CUSTOMER # BUT WENT IN A DEAD ZONE AND NO ONE E=
VER ANSWERED.&nbsp; I HOPE YOU CAN HELP ME!</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
THANK YOU,</div>
<div style=3D"font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Cali=
bri,Helvetica,sans-serif;font-size:12pt;color:rgb(0,0,0)">
ALEXIS SIMONETTI&nbsp;</div>
</blockquote>
</div>
</body>
</html>

    </blockquote>
</div>

--000000000000e1a5dc064586a030--