Subject: Please contact the customer - Delivered to Wrong Location/LAD
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Sat, 29 Nov 2025 16:39:31 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Kaila Ogle

Customer Order Number: 200013980458719

Purchase Order No: 129033085950807

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Regency Heights Luxury Velvet Comforter Set, 3-Piece Bedding, All-Season Down Alternative Bed Set with Pillow Shams, King, Lotus Pink, Bed Size: King, Actual Color: Lotus Pink/17272551776

Agent message:   Hi Seller!

This is from Walmart Customer Service and contacting you in behalf of the customer to cancel the 2 comforters since the customer did not received it. The order was failed to be delivered last Nov 26 and it was on store pick up but the customer went already and the store confirmed that they don't have the order. Please coordinate with the customer.

Thanks!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team