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charset="utf-8" Content-Transfer-Encoding: quoted-printable Email from Macy's Inc. =E2=80=8A Dear Marketplace Sellers, We=E2=80=99re = excited to introduce a new enhancement to our existing Marketplace Returns = Policy that=E2=80=99s designed to create a more consistent and customer-cen= tric experience across Macy=E2=80=99s Marketplace. Effective immediately,= Price Adjustments, Partial Refunds, and Reshipments/Replacement Parts are = now available as approved resolution options for Macy=E2=80=99s Marketplace= orders, enabling faster, more flexible solutions for customer concerns wit= hout requiring a return. Note: Price adjustments are available in 47 stat= es, excluding New York, Rhode Island, and Massachusetts for clothing & foot= wear items $110 or more. Why This Change Benefits You By adopting thes= e new resolution options, you can: Retain more revenue by resolving issues = quickly and preventing returns. Reduce operational costs from unnecessary r= eturns and restocking. Boost seller performance metrics through higher sati= sfaction and fewer escalations. Build stronger brand credibility as part of= Macy=E2=80=99s customer-first approach What=E2=80=99s Changing Under= the new policy, sellers must: Follow standard resolution limits and eligib= ility criteria (see below). Expanding our Macy=E2=80=99s owned policies to = marketplace How to Process in Mirakl All actions must be logged within Mi= rakl for transparency and tracking. When resolving a case, please referen= ce knowledge article for further instructions: Price Adjustments and Reship= ments Guide.=EF=BB=BF =EF=BB=BF All resolution options must be provided to = the customer within 48hrs of the incident being opened. What This Means f= or You This policy empowers you to resolve customer concerns faster and m= ore effectively=E2=80=94 improving satisfaction and loyalty =E2=80=94 while= aligning your business with Macy=E2=80=99s customer experience standards. = If a Macy=E2=80=99s Customer Service representative initiates a resolutio= n =E2=80=94 such as a price adjustment or partial refund =E2=80=94 after a = customer contacts Macy=E2=80=99s directly, sellers are required to honor th= ose resolutions within the maximum adjustment and refund limits outlined in= this policy. This ensures a seamless, consistent customer experience. Ne= xt Steps Review the full Marketplace Customer Resolution Policy (attached= ). Ensure your teams are familiar with the new processes Start using these = options whenever appropriate to quickly resolve customer concerns and reduc= e returns. These resolution options are now available for use as needed. If= Macy=E2=80=99s Customer Service initiates a price adjustment or partial re= fund for a customer, it must be honored within the policy guidelines. Leg= al Terms All resolution options described in this communication are subje= ct to the On-Line Marketplace Seller Agreement and the Marketplace Policies= , including all seller obligations regarding product safety, compliance wit= h Applicable Law, and customer service requirements. Nothing in this notice= amends or modifies the Agreement or Marketplace Policies. In the event of = any conflict, the Agreement and Marketplace Policies will control. Seller= s remain solely responsible for the safety, compliance, and proper function= ality of all Merchandise and any replacement parts, reshipments, or partial= -refund resolutions provided under this policy. Any such resolutions must c= omply with all applicable federal, state, and local product-safety laws and= must not introduce new or additional safety risks. Replacement parts may o= nly be used for non-safety-critical issues and must not affect the structur= al integrity, stability, functionality, or safe operation of the Merchandis= e. If an issue involves a potential safety hazard, defect, performance fail= ure, or any condition that may trigger regulatory reporting or recall oblig= ations, sellers may not use replacement parts and must instead follow the s= tandard return/refund process and meet all applicable legal and reporting r= equirements. All seller warranties, product-safety duties, recall respons= ibilities, and indemnification obligations under the Agreement=E2=80=94incl= uding Section 5 (Warranties) and Section 7 (Indemnification)=E2=80=94contin= ue to apply in full to any resolutions issued under this policy. For ques= tions or implementation support, please reach out to our Support Team by op= ening a case in Seller Success Center or Seller Help Center. Thank you = for your continued partnership in delivering a consistent, high-quality exp= erience for every Macy=E2=80=99s Marketplace customer. Together, we=E2=80= =99re creating a faster, more efficient, and customer-focused Marketplace. = =E2=80=94 The Macy=E2=80=99s Marketplace Operations Team =E2=80=8A Macy'= s Inc. | 151 West 34th Street | New York, NY 10001 US Unsubscribe | Update = Profile | Constant Contact Data Notice ------=_Part_748251495_1172862399.1764000405282 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable Email from Macy's Inc.
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<= table class=3D"shell_panel-row" width=3D"100%" border=3D"0" cellpadding=3D"= 0" cellspacing=3D"0" style=3D"background-color: #474747;" bgcolor=3D"#47474= 7"> =
=
=E2=80=8A<= /div>
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<= /tr>
3D=

Dear Marketplace Sellers= ,

 

We=E2=80=99re excited to= introduce a new enhancement to our existing Marketplace Returns Policy tha= t=E2=80=99s designed to create a more consistent and customer-centric exper= ience across Macy=E2=80=99s Marketplace.

 

Effective immediately, <= /span>Price Adjustments, Partial Refunds, and Reshipments/Repl= acement Parts are now available as approved resolution options for Macy=E2= =80=99s Marketplace orders, enabling faster, more flexible solutions for cu= stomer concerns without requiring a return.

 

Note:= 47 states, exclud= ing New York, Rhode Island, and Massachusetts for clot= hing & footwear items $110 or more. 

 

Why This Change Benefits You

 

By adopting these new re= solution options, you can:

  • Reta= in more revenue by resolving issues quickly and preventing returns. =
  • Redu= ce operational costs from unnecessary returns and restocking.
  • Boos= t seller performance metrics through higher satisfaction and fewer escalati= ons.
  • Buil= d stronger brand credibility as part of Macy=E2=80=99s customer-first appro= ach

 

 

What=E2=80=99s Changing

 

Under the new policy, se= llers must:

  • Foll= ow standard resolution limits and eligibility criteria (see below). =
  • Expa= nding our Macy=E2=80=99s owned policies to marketplace


= <= /tr>
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=

How to Process in Mirakl

 

All actions must b= e logged within Mirakl for transparency and tracking.

 

When resolving a c= ase, please reference knowledge article for further instructions:

Price Adjus= tments and Reshipments Guide.=EF=BB=BF
=EF=BB=BF

All resolution opt= ions must be provided to the customer within 48hrs = of the incident being opened.

 

What This Means for You

 

This policy empowe= rs you to resolve customer concerns faster and more effectively=E2=80=94 im= proving satisfaction and loyalty =E2=80=94 while aligning your business wit= h Macy=E2=80=99s customer experience standards.

 

If a Macy=E2=80=99s Customer Servi= ce representative initiates a resol= ution =E2=80=94 such as a price adjustment or partial refund =E2=80=94 after a customer contacts Macy=E2=80=99s directly, sellers are required= to honor those resolutions within = the maximum adju= stment and refund limits outlined i= n this policy. This ensures a seamless, consistent customer experience.

 

Next Steps

 

  • Review the full Marketplace Customer Resolution Policy (attached).
  • Ensure your teams are familiar with th= e new processes
  • Start using these optio= ns whenever appropriate to quickly = resolve customer concerns and reduce returns.
  • These resolution options are now avail= able for use as needed. If Macy=E2=80=99s Customer Service initiates a pric= e adjustment or partial refund for a customer, it must be honored within th= e policy guidelines.

 

Legal Terms

 

All resolution options described in this communication are subject= to the On-Line Marketplace Seller Agreement and the Marketplace Policies, = including all seller obligations regarding product safety, compliance with = Applicable Law, and customer service requirements. Nothing in this notice a= mends or modifies the Agreement or Marketplace Policies. In the event of an= y conflict, the Agreement and Marketplace Policies will control.

 

Sellers remain solely responsible for the safety, compliance, and = proper functionality of all Merchandise and any replacement parts, reshipme= nts, or partial-refund resolutions provided under this policy. Any such res= olutions must comply with all applicable federal, state, and local product-= safety laws and must not introduce new or additional safety risks. Replacem= ent parts may only be used for non-safety-critical issues and must not affe= ct the structural integrity, stability, functionality, or safe operation of= the Merchandise. If an issue involves a potential safety hazard, defect, p= erformance failure, or any condition that may trigger regulatory reporting = or recall obligations, sellers may not use replacement parts and must inste= ad follow the standard return/refund process and meet all applicable legal = and reporting requirements.

 

All seller warranties, product-safety duties, recall responsibilit= ies, and indemnification obligations under the Agreement=E2=80=94including = Section 5 (Warranties) and Section 7 (Indemnification)=E2=80=94continue to = apply in full to any resolutions issued under this policy.

 

For questions or i= mplementation support, please reach out to our Support Team by opening a ca= se in Seller Success Center or Seller Help Center.  

 

Thank you for your= continued partnership in delivering a consistent, high-quality experience = for every Macy=E2=80=99s Marketplace customer. Together, we=E2=80=99re crea= ting a faster, more efficient, and customer-focused Marketplace.

 

=E2=80=94 The Macy=E2=80=99s Marketplace Operations Team 
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Macy's Inc. | 151 West 34th St= reet | New York, NY 10001 US

Unsubscribe | Update Profile | <= /span>Constant Contact D= ata Notice

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