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= Sena Amos

<= div dir=3D"ltr" class=3D"gmail_attr">On Mon, Nov 10, 2025 at 4:09=E2=80=AFP= M Designer Living Inc. <s-4C226C3A9E2944FA96A6E10E47C53547@relay.walmart.co= m> wrote:

Hello Sena,

We sincerely apologize for the inconvenience. Unfortu= nately, we=E2=80=99re unable to process a replacement at this time as the i= tem is currently out of stock. However, we can issue a refund instead. Plea= se let us know if you=E2=80=99d like to proceed with that option.

Sincerely,
Giselle
= Designer Living Customer S= ervice
info@designerliving.com

<= br>

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D

The shipping address is:  4704 P= reston Lane--Iowa City,Iowa 52246. I appreciate your help. Happy Thanksgivi= ng. Sena Amos


On Mon, Nov 10, 2025 at 12:55=E2=80=AFPM Des= igner Living Inc. <s-4C226C3A9E2944FA96A6E10E47C53547@rel= ay.walmart.com> wrote:

Thank you for sending the photos. 

We would be ha= ppy to send a replacement for you. If you would like to proceed, please con= firm your shipping address.


Sincerely,
Giselle
Designer Living Customer Service
info@= designerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


=

Hello,


Here are the photos of the holes and the thin ma= terial. 


Thanks,


Sena Amos

On Mon, Nov 10, 2025 at 10:21=E2=80=AFAM Designer Living Inc. <<= a href=3D"mailto:s-4C226C3A9E2944FA96A6E10E47C53547@relay.walmart.com" targ= et=3D"_blank">s-4C226C3A9E2944FA96A6E10E47C53547@relay.walmart.com> = wrote:

Hello Sena,

 

Thank you for reaching out to us.

 

We sincerely apologize for the damag= ed item you received. To assist you further, could you please provide a pho= to of the item? This will help us investigate the matter promptly.

 

Thank you for yo= ur understanding.

<= span style=3D"font-family:Arial;font-size:16px"> 

 

= Sincerely,
Giselle
De= signer Living Customer Service
info@designerlivin= g.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Dear Desi= gner Living Inc., 


Sena Amos wants to connect with yo= u for the order below:


Customer Order Number:  200013668223327

Purchase Order No: = ; 129030187810807

Reason for Contact:  Questio= n or comment

Item name/number:  Beautyrest Kin= g Size Sheet Set, 100% Cotton Flannel Oversized Bed Sheets with Deep Pocket= , Grey/703227638



Customer Message:

I purchased two sets of the Beautyrest  king size sheets. The = grey sheets have a hole in them and another issue is the material is starti= ng to rip apart. I have already washed them and threw away the shipping mat= erial What could be done to correct this issue? Thank you. Sena Amos

=

What you need to do now:

1. Reply to this= message to contact the customer, and do so within 48 hours, per the guidel= ines outlined in the Marketplac= e Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Thank you= , 

Your Walmart Customer Care Team


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