Subject: Important: Item Publishing Delay Update
From: Macy's Marketplace <[email-masked]>
To: [email-masked]
Date: Mon, 10 Nov 2025 16:35:41 -0500 (EST)

Email from Macy's Inc. We’ve identified and are resolving a system issue affecting recently submitted items.   Dear Macy's Marketplace Seller,   We want to make you aware of a recent system synchronization issue that affected a subset of newly submitted and pending items between November 1 and today.   Our technical teams identified a synchronization error that caused some items — though properly set up and published — to not reflect a published state and therefore remain offline. The issue has been identified, and a solution is currently in progress. Additional monitoring measures have been implemented to help prevent similar delays moving forward.   As a reminder, items that do not follow the Content Guidelines will continue to be rejected until the necessary updates are made. Please review the Content Guidelines before opening a Support case in Seller Success Center or Seller Help Center, as many questions can be resolved there.   We appreciate your patience and partnership as we work to quickly resolve this issue and ensure the best possible experience for our customers.   Thank you, The Macy’s Marketplace Team   Macy's Inc. | 151 West 34th Street | New York, NY 10001 US Unsubscribe | Update Profile | Constant Contact Data Notice