Subject: Re: Please contact the customer - Request cancel #Ref 20251110003432592
From: Niy Love <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Mon, 10 Nov 2025 16:44:03 +0000

Hi I did contact walmart and was told they could not reach the order since its under your company.

On Mon, Nov 10, 2025, 11:32 [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200014107651201

Item:   None

Hello,

Thank you for reaching out.

Unfortunately, this order was fulfilled by Walmart, so we don’t have access to your order details. Please contact Walmart Customer Service for assistance.

We apologize for any inconvenience and wish we could help further.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Niy Love

Customer Order Number: 200014107651201

Purchase Order No: 129031482900749

Reason for Contact:  Request cancel

Item name/number:   None/12451001782

Agent message:   Cancellation is requested

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team