Subject: REMINDER: Action Required: Verify Orders Shipped Between Oct 29–31
From: Macy's Marketplace <[email-masked]>
To: [email-masked]
Date: Tue, 4 Nov 2025 11:08:18 -0500 (EST)

Email from Macy's Inc. A recent technical issue in Mirakl has been resolved — please review and confirm all orders are correctly marked as shipped.   Dear Macy's Marketplace Sellers,   We're reaching out to inform you of a technical issue that has been resolved in our Mirakl system and to request your assistance in ensuring all recent orders are properly updated.   What Happened Between Wednesday, October 29 and Friday, October 31, our system experienced an error that prevented orders from being automatically marked as shipped. This issue was caused by our system not accepting non-standard carrier name formatting. This issue has now been resolved.   Action Required Please take the following steps to ensure your orders are properly processed: Review all orders shipped between October 29-31 Verify that each order is marked as "Shipped" in Mirakl Confirm that tracking information has been uploaded for all shipments How to Re-Attempt Failed Shipments If a shipment failed to process during this period, it will be available in your Mirakl dashboard to re-attempt. Simply locate the order and resubmit the shipping confirmation with tracking details via your connector or feed aggregator, or manually in the Mirakl web portal if that option is no longer available.   Need Help? If you encounter any issues when repushing tracking information or manually updating orders, please refer to our Manual Order Management article, which provides step-by-step instructions for this process.   We apologize for any inconvenience this may have caused and appreciate your prompt attention to ensuring all orders are updated correctly.   If you have questions or need additional support, please contact our Seller Support team by opening a case in Seller Success Center (or in the Seller Help Center).   Thank you for your cooperation, The Macy's Marketplace Team   Macy's Inc. | 151 West 34th Street | New York, NY 10001 US Unsubscribe | Update Profile | Constant Contact Data Notice