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Date: Thu, 23 Oct 2025 12:33:38 -0400 (EDT)
From: Macy's Marketplace <marketplace.communication@macys.com>
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Subject: New! Manage Your Support Cases Right in the Seller Success Center
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Email from Macy's Inc. View updates, reply to Marketplace Support, and mana=
ge all cases without leaving SSC =E2=80=8A Dear Marketplace Seller,   Great=
 news! You can now manage support cases directly within the Seller Success =
Center (SSC)=E2=80=94no need to log in to a separate system.    With this n=
ew feature, you can:  =E2=80=A2 Create new support cases  =E2=80=A2 View an=
d update existing cases  =E2=80=A2 Collaborate with colleagues=E2=80=94any =
team member with SSC access can view and manage cases for your selling orga=
nization    How to get started:  Click Help in the top righthand corner of =
the SSC header Choose from:   =E2=80=A2 Create a Case =E2=80=93 Fill out th=
e required fields, attach any relevant files, and submit your request  =E2=
=80=A2 My Cases =E2=80=93 View all cases from the past 12 months, sorted by=
 last modified date  =E2=80=A2 Case Details =E2=80=93 Click any case number=
 to see full details, including status and activity history    Each case in=
cludes:  A summary of submitted information and current status  A conversat=
ion feed with updates from Marketplace Support and the ability to reply or =
add attachments    Note: Unlike the previous workflow, all case communicati=
on now happens directly within Seller Success Center. You=E2=80=99ll still =
receive an email notification whenever there=E2=80=99s a new reply on your =
open case=E2=80=94it will include a button that says View My Cases and a re=
minder to log in to SSC to view and respond to the Marketplace Support team=
.    This update makes it easier than ever to get the help you need=E2=80=
=94right where you already work.  When you click on Create a Case you will =
see this page to complete the required information to open a support case. =
Complete all the required fields, add attachments as needed, and submit to =
create your support case.  When you click on My Cases you will see this pag=
e where the grid contains all the support cases for your selling organizati=
on for the last 12 months.  The default sort is by Last Modified date.  Whe=
n you click on any case number in the first column of the grid, you will se=
e this Case Details page displayed.  The current case status is displayed a=
t the top. On the left, you'll find a summary of all the information provid=
ed when the case was created. On the right, you'll find activities for this=
 case with the most recent updates at the top of the feed.  =EF=BB=BFSeller=
s can view updates from the Marketplace Support team as well as reply with =
text and provide additional attachments as needed.    We=E2=80=99re excited=
 to introduce this improvement, giving you a more streamlined, centralized =
way to manage your Marketplace support needs.    Thank you,   The Macy=E2=
=80=99s Marketplace Team  =E2=80=8A Macy's Inc. | 151 West 34th Street | Ne=
w York, NY 10001 US Unsubscribe | Update Profile | Constant Contact Data No=
tice
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"" class=3D"image_content" style=3D"display: block; height: auto; max-width=
: 100%;" width=3D"316" src=3D"https://files.constantcontact.com/3badfa2e901=
/7687ad3a-73d6-41dc-ac48-efb420dc6bc8.png?rdr=3Dtrue" alt=3D"">  </td> </tr=
> </table> </td> </tr> </table>  <table class=3D"divider" width=3D"100%" ce=
llpadding=3D"0" cellspacing=3D"0" border=3D"0"> <tr> <td class=3D"divider_c=
ontainer content-padding-horizontal" style=3D"padding: 11px 40px 10px;" wid=
th=3D"100%" align=3D"center" valign=3D"top"> <table class=3D"divider_conten=
t-row" style=3D"height: 1px; width: 100%;" cellpadding=3D"0" cellspacing=3D=
"0" border=3D"0"> <tr> <td class=3D"divider_content-cell" style=3D"padding-=
bottom: 0px; background-color: #1f1f1f; height: 1px; line-height: 1px; bord=
er-bottom-width: 0px;" height=3D"1" align=3D"center" bgcolor=3D"#1f1f1f"> <=
img alt=3D"" width=3D"5" height=3D"1" border=3D"0" hspace=3D"0" vspace=3D"0=
" src=3D"https://imgssl.constantcontact.com/letters/images/1101116784221/S.=
gif" style=3D"display: block; height: 1px; width: 5px;"> </td> </tr> </tabl=
e> </td> </tr> </table>  <table class=3D"text text--padding-vertical" width=
=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" style=3D"table-l=
ayout: fixed;"> <tr> <td class=3D"text_content-cell content-padding-horizon=
tal" style=3D"line-height: 1.5; text-align: center; font-family: Arial,Verd=
ana,Helvetica,sans-serif; color: #3E3E3E; font-size: 14px; display: block; =
word-wrap: break-word; padding: 10px 40px;" align=3D"center" valign=3D"top"=
>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><br></p>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><span style=3D"bac=
kground-color: transparent; font-size: 16px; color: rgb(0, 0, 0); font-fami=
ly: Open Sans, sans-serif;">Dear Marketplace Seller,&nbsp;&nbsp;</span></p>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><br></p>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><span style=3D"bac=
kground-color: transparent; font-size: 16px; color: rgb(0, 0, 0); font-fami=
ly: Open Sans, sans-serif;">Great news! You can now</span><span style=3D"ba=
ckground-color: transparent; font-size: 16px; color: rgb(0, 0, 0); font-fam=
ily: Open Sans, sans-serif; font-weight: bold;"> manage support cases </spa=
n><span style=3D"background-color: transparent; font-size: 16px; color: rgb=
(0, 0, 0); font-family: Open Sans, sans-serif;">directly within the </span>=
<a href=3D"https://tvw4krhbb.cc.rs6.net/tn.jsp?f=3D001k-XNJ_mGx6ZqJAHr1FUbv=
HkCTHduqw-OLwHTvkyz73sBB4aSjO0QqS9E1mr4xzDpSE0N9Fz2mAFzmh-leEECqceUm6rzg2FX=
9xVpdhJPDjxLj71YhT8W00UQaEjNpIN0oidMM6-dNdw1OVtetY2UJwhQvJ2Yr7qn3yQXA5EGONo=
YDlBehIqmXA=3D=3D&amp;c=3D6GrhdLRhJRcuq6IZThuL_mRfMWNP3_jxSQ01o9JOg44Gs428e=
wlF9Q=3D=3D&amp;ch=3DmUR6j_M7og5aDa5a4pW1sFfck6daZvpmH7SE5mHeauhoRLQ1D59RXw=
=3D=3D" rel=3D"noopener noreferrer" target=3D"_blank" style=3D"background-c=
olor: transparent; font-size: 16px; font-family: Open Sans, sans-serif; fon=
t-weight: bold; color: #2C74FF; text-decoration: none;">Seller Success Cent=
er</a><span style=3D"background-color: transparent; font-size: 16px; color:=
 rgb(0, 0, 0); font-family: Open Sans, sans-serif; font-weight: bold;"> (SS=
C)</span><span style=3D"background-color: transparent; font-size: 16px; col=
or: rgb(0, 0, 0); font-family: Open Sans, sans-serif;">=E2=80=94no need to =
log in to a separate system.&nbsp;</span></p>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><span style=3D"bac=
kground-color: transparent; font-size: 16px; color: rgb(0, 0, 0); font-fami=
ly: Open Sans, sans-serif;">&nbsp;</span></p>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><span style=3D"bac=
kground-color: transparent; font-size: 16px; color: rgb(0, 0, 0); font-fami=
ly: Open Sans, sans-serif;">With this new feature, you can:&nbsp;</span></p=
>
<p class=3D"indent-1" style=3D"text-align: left; margin: 0 0 0 3em;" align=
=3D"left"><span style=3D"color: rgb(71, 71, 71); font-family: Roboto, sans-=
serif;">=E2=80=A2 </span><span style=3D"color: rgb(0, 0, 0); font-family: O=
pen Sans, sans-serif; background-color: transparent; font-size: 16px;">Crea=
te new support cases&nbsp;</span></p>
<p class=3D"indent-1" style=3D"text-align: left; margin: 0 0 0 3em;" align=
=3D"left"><span style=3D"color: rgb(71, 71, 71); font-family: Roboto, sans-=
serif;">=E2=80=A2 </span><span style=3D"color: rgb(0, 0, 0); font-family: O=
pen Sans, sans-serif; background-color: transparent; font-size: 16px;">View=
 and update existing cases&nbsp;</span></p>
<p class=3D"indent-1" style=3D"text-align: left; margin: 0 0 0 3em;" align=
=3D"left"><span style=3D"color: rgb(71, 71, 71); font-family: Roboto, sans-=
serif;">=E2=80=A2 </span><span style=3D"color: rgb(0, 0, 0); font-family: O=
pen Sans, sans-serif; background-color: transparent; font-size: 16px;">Coll=
aborate with colleagues=E2=80=94</span><span style=3D"color: rgb(0, 0, 0); =
font-family: Open Sans, sans-serif; background-color: transparent; font-siz=
e: 16px; font-weight: bold;">any team member with SSC access can view and m=
anage cases </span><span style=3D"color: rgb(0, 0, 0); font-family: Open Sa=
ns, sans-serif; background-color: transparent; font-size: 16px;">for your s=
elling organization&nbsp;</span></p>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><span style=3D"bac=
kground-color: transparent; font-size: 16px; color: rgb(0, 0, 0); font-fami=
ly: Open Sans, sans-serif;">&nbsp;</span></p>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><span style=3D"bac=
kground-color: transparent; font-size: 16px; color: rgb(0, 0, 0); font-weig=
ht: bold; font-family: Open Sans, sans-serif;">How to get started:</span><s=
pan style=3D"background-color: transparent; font-size: 16px; color: rgb(0, =
0, 0); font-family: Open Sans, sans-serif;">&nbsp;</span></p>
<ol style=3D"margin-top: 0; margin-bottom: 0;">
<li style=3D"font-size: 16px; color: rgb(0, 0, 0); text-align: left; list-s=
tyle-position: unset;">
<span style=3D"font-size: 16px; color: rgb(0, 0, 0); background-color: tran=
sparent; font-family: Open Sans, sans-serif;">Click </span><span style=3D"f=
ont-size: 16px; color: rgb(0, 0, 0); background-color: transparent; font-fa=
mily: Open Sans, sans-serif; font-weight: bold;">Help</span><span style=3D"=
font-size: 16px; color: rgb(0, 0, 0); background-color: transparent; font-f=
amily: Open Sans, sans-serif;"> in the top righthand corner of the SSC head=
er</span>
</li>
<li style=3D"font-size: 16px; color: rgb(0, 0, 0); text-align: left; list-s=
tyle-position: unset;"><span style=3D"font-size: 16px; color: rgb(0, 0, 0);=
 background-color: transparent; font-family: Open Sans, sans-serif;">Choose=
 from:&nbsp;&nbsp;</span></li>
</ol>
<p class=3D"indent-1" style=3D"text-align: left; margin: 0 0 0 3em;" align=
=3D"left"><span style=3D"font-size: 16px; color: rgb(0, 0, 0); font-family:=
 Roboto, sans-serif;">=E2=80=A2 </span><span style=3D"font-size: 16px; colo=
r: rgb(0, 0, 0); font-family: Open Sans, sans-serif; background-color: tran=
sparent; font-weight: bold;">Create a Case</span><span style=3D"font-size: =
16px; color: rgb(0, 0, 0); font-family: Open Sans, sans-serif; background-c=
olor: transparent;"> =E2=80=93 Fill out the required fields, attach any rel=
evant files, and submit your request&nbsp;</span></p>
<p class=3D"indent-1" style=3D"text-align: left; margin: 0 0 0 3em;" align=
=3D"left"><span style=3D"font-size: 16px; color: rgb(0, 0, 0); font-family:=
 Roboto, sans-serif;">=E2=80=A2 </span><span style=3D"font-size: 16px; colo=
r: rgb(0, 0, 0); font-family: Open Sans, sans-serif; background-color: tran=
sparent; font-weight: bold;">My Cases </span><span style=3D"font-size: 16px=
; color: rgb(0, 0, 0); font-family: Open Sans, sans-serif; background-color=
: transparent;">=E2=80=93 View all cases from the past 12 months, sorted by=
 last modified date&nbsp;</span></p>
<p class=3D"indent-1" style=3D"text-align: left; margin: 0 0 0 3em;" align=
=3D"left"><span style=3D"font-size: 16px; color: rgb(0, 0, 0); font-family:=
 Roboto, sans-serif;">=E2=80=A2 </span><span style=3D"font-size: 16px; colo=
r: rgb(0, 0, 0); font-family: Open Sans, sans-serif; background-color: tran=
sparent; font-weight: bold;">Case Details</span><span style=3D"font-size: 1=
6px; color: rgb(0, 0, 0); font-family: Open Sans, sans-serif; background-co=
lor: transparent;"> =E2=80=93 Click any case number to see full details, in=
cluding status and activity history&nbsp;</span></p>
<p class=3D"indent-1" style=3D"text-align: left; margin: 0 0 0 3em;" align=
=3D"left"><span style=3D"background-color: transparent; font-size: 16px; co=
lor: rgb(0, 0, 0); font-family: Open Sans, sans-serif;">&nbsp;</span></p>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><span style=3D"bac=
kground-color: transparent; font-size: 16px; color: rgb(0, 0, 0); font-fami=
ly: Open Sans, sans-serif;">Each case includes:&nbsp;</span></p>
<ul style=3D"margin-top: 0; margin-bottom: 0;">
<li style=3D"font-size: 16px; color: rgb(0, 0, 0); text-align: left; list-s=
tyle-position: unset;">
<span style=3D"font-size: 16px; color: rgb(0, 0, 0); background-color: tran=
sparent; font-family: Open Sans, sans-serif;">A </span><span style=3D"font-=
size: 16px; color: rgb(0, 0, 0); background-color: transparent; font-family=
: Open Sans, sans-serif; font-weight: bold;">summary</span><span style=3D"f=
ont-size: 16px; color: rgb(0, 0, 0); background-color: transparent; font-fa=
mily: Open Sans, sans-serif;"> of submitted information and current status&=
nbsp;</span>
</li>
<li style=3D"font-size: 16px; color: rgb(0, 0, 0); text-align: left; list-s=
tyle-position: unset;">
<span style=3D"font-size: 16px; color: rgb(0, 0, 0); background-color: tran=
sparent; font-family: Open Sans, sans-serif;">A </span><span style=3D"font-=
size: 16px; color: rgb(0, 0, 0); background-color: transparent; font-family=
: Open Sans, sans-serif; font-weight: bold;">conversation feed</span><span =
style=3D"font-size: 16px; color: rgb(0, 0, 0); background-color: transparen=
t; font-family: Open Sans, sans-serif;"> with updates from Marketplace Supp=
ort and the ability to reply or add attachments&nbsp;</span>
</li>
</ul>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><span style=3D"bac=
kground-color: transparent; font-size: 16px; color: rgb(0, 0, 0); font-fami=
ly: Open Sans, sans-serif;">&nbsp;</span></p>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><span style=3D"bac=
kground-color: transparent; font-size: 16px; color: rgb(0, 0, 0); font-weig=
ht: bold; font-family: Open Sans, sans-serif;">Note:</span><span style=3D"b=
ackground-color: transparent; font-size: 16px; color: rgb(0, 0, 0); font-fa=
mily: Open Sans, sans-serif;"> Unlike the previous workflow, all case commu=
nication now happens</span><span style=3D"background-color: transparent; fo=
nt-size: 16px; color: rgb(0, 0, 0); font-family: Open Sans, sans-serif; fon=
t-weight: bold;"> directly within </span><a href=3D"https://tvw4krhbb.cc.rs=
6.net/tn.jsp?f=3D001k-XNJ_mGx6ZqJAHr1FUbvHkCTHduqw-OLwHTvkyz73sBB4aSjO0QqS9=
E1mr4xzDpSE0N9Fz2mAFzmh-leEECqceUm6rzg2FX9xVpdhJPDjxLj71YhT8W00UQaEjNpIN0oi=
dMM6-dNdw1OVtetY2UJwhQvJ2Yr7qnZ3bkeXgAcn3doLSB9QQc5Q=3D=3D&amp;c=3D6GrhdLRh=
JRcuq6IZThuL_mRfMWNP3_jxSQ01o9JOg44Gs428ewlF9Q=3D=3D&amp;ch=3DmUR6j_M7og5aD=
a5a4pW1sFfck6daZvpmH7SE5mHeauhoRLQ1D59RXw=3D=3D" rel=3D"noopener noreferrer=
" target=3D"_blank" style=3D"background-color: transparent; font-size: 16px=
; font-family: Open Sans, sans-serif; color: #2C74FF; font-weight: bold; te=
xt-decoration: none;">Seller Success Center</a><span style=3D"background-co=
lor: transparent; font-size: 16px; color: rgb(0, 0, 0); font-family: Open S=
ans, sans-serif;">. You=E2=80=99ll still receive an email notification when=
ever there=E2=80=99s a new reply on your open case=E2=80=94it will include =
a button that says </span><a href=3D"https://tvw4krhbb.cc.rs6.net/tn.jsp?f=
=3D001k-XNJ_mGx6ZqJAHr1FUbvHkCTHduqw-OLwHTvkyz73sBB4aSjO0QqS9E1mr4xzDpWRkJS=
XpEYCDOd-nudNxeOYlJUxi3CdD6q_k3Z0_-vntk_WyhfvdaZXFBvCtOdnx3q1WCUJbVNGCEJRRq=
HHDtrUQpUs1-doAd0AIVs-RKEhSnE8g8Ti2VsGHB_fLJKgfo&amp;c=3D6GrhdLRhJRcuq6IZTh=
uL_mRfMWNP3_jxSQ01o9JOg44Gs428ewlF9Q=3D=3D&amp;ch=3DmUR6j_M7og5aDa5a4pW1sFf=
ck6daZvpmH7SE5mHeauhoRLQ1D59RXw=3D=3D" rel=3D"noopener noreferrer" target=
=3D"_blank" style=3D"background-color: transparent; font-size: 16px; font-f=
amily: Open Sans, sans-serif; font-weight: bold; color: #2C74FF; text-decor=
ation: none;">View My Cases</a><span style=3D"background-color: transparent=
; font-size: 16px; color: rgb(0, 0, 0); font-family: Open Sans, sans-serif;=
"> and a reminder to log in to SSC to view and respond to the Marketplace S=
upport team.&nbsp;</span></p>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><span style=3D"bac=
kground-color: transparent; font-size: 16px; color: rgb(0, 0, 0); font-fami=
ly: Open Sans, sans-serif;">&nbsp;</span></p>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><span style=3D"bac=
kground-color: transparent; font-size: 16px; color: rgb(0, 0, 0); font-fami=
ly: Open Sans, sans-serif;">This update makes it easier than ever to get th=
e help you need=E2=80=94right where you already work.&nbsp;</span></p>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><br></p>
</td> </tr> </table>   <table class=3D"image image--padding-vertical image-=
-mobile-scale image--mobile-center" width=3D"100%" border=3D"0" cellpadding=
=3D"0" cellspacing=3D"0"> <tr> <td class=3D"image_container content-padding=
-horizontal" style=3D"padding: 10px 40px;" align=3D"center" valign=3D"top">=
 <table class=3D"image_container-caption text" border=3D"0" cellpadding=3D"=
0" cellspacing=3D"0" style=3D"table-layout: fixed;"> <tr> <td class=3D"text=
_content-cell" style=3D"text-align: center; font-family: Arial,Verdana,Helv=
etica,sans-serif; color: #3E3E3E; font-size: 14px; line-height: 1.2; displa=
y: block; word-wrap: break-word; padding: 0px;" align=3D"center"> <img data=
-image-content=3D"" class=3D"image_content" style=3D"display: block; height=
: auto; max-width: 100%;" width=3D"600" src=3D"https://files.constantcontac=
t.com/3badfa2e901/b8eed3d3-10cd-452b-996c-fa086f2b0e89.png?rdr=3Dtrue" alt=
=3D"">  </td> </tr> </table> </td> </tr> </table>   <table class=3D"text te=
xt--padding-vertical" width=3D"100%" border=3D"0" cellpadding=3D"0" cellspa=
cing=3D"0" style=3D"table-layout: fixed;"> <tr> <td class=3D"text_content-c=
ell content-padding-horizontal" style=3D"line-height: 1.5; text-align: left=
; font-family: Arial,Verdana,Helvetica,sans-serif; color: #3E3E3E; font-siz=
e: 14px; display: block; word-wrap: break-word; padding: 10px 40px;" align=
=3D"left" valign=3D"top"><p style=3D"margin: 0;"><span style=3D"color: rgb(=
0, 0, 0); font-size: 16px; font-family: Open Sans, sans-serif;">When you cl=
ick on </span><span style=3D"color: rgb(0, 0, 0); font-size: 16px; font-wei=
ght: bold; font-family: Open Sans, sans-serif;">Create a Case</span><span s=
tyle=3D"color: rgb(0, 0, 0); font-size: 16px; font-family: Open Sans, sans-=
serif;"> you will see this page to complete the required information to ope=
n a support case. Complete all the required fields, add attachments as need=
ed, and submit to create your support case.&nbsp;</span></p></td> </tr> </t=
able>   <table class=3D"image image--padding-vertical image--mobile-scale i=
mage--mobile-center" width=3D"100%" border=3D"0" cellpadding=3D"0" cellspac=
ing=3D"0"> <tr> <td class=3D"image_container content-padding-horizontal" st=
yle=3D"padding: 10px 40px;" align=3D"center" valign=3D"top"> <table class=
=3D"image_container-caption text" border=3D"0" cellpadding=3D"0" cellspacin=
g=3D"0" style=3D"table-layout: fixed;"> <tr> <td class=3D"text_content-cell=
" style=3D"text-align: center; font-family: Arial,Verdana,Helvetica,sans-se=
rif; color: #3E3E3E; font-size: 14px; line-height: 1.2; display: block; wor=
d-wrap: break-word; padding: 0px;" align=3D"center"> <img data-image-conten=
t=3D"" class=3D"image_content" style=3D"display: block; height: auto; max-w=
idth: 100%;" width=3D"600" src=3D"https://files.constantcontact.com/3badfa2=
e901/8c9108ba-df59-45d1-87dc-c722137e8792.png?rdr=3Dtrue" alt=3D"">  </td> =
</tr> </table> </td> </tr> </table>   <table class=3D"text text--padding-ve=
rtical" width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" sty=
le=3D"table-layout: fixed;"> <tr> <td class=3D"text_content-cell content-pa=
dding-horizontal" style=3D"line-height: 1.5; text-align: left; font-family:=
 Arial,Verdana,Helvetica,sans-serif; color: #3E3E3E; font-size: 14px; displ=
ay: block; word-wrap: break-word; padding: 10px 40px;" align=3D"left" valig=
n=3D"top"><p style=3D"margin: 0;"><span style=3D"color: rgb(0, 0, 0); font-=
size: 16px; font-family: Open Sans, sans-serif;">When you click on </span><=
span style=3D"color: rgb(0, 0, 0); font-size: 16px; font-weight: bold; font=
-family: Open Sans, sans-serif;">My Cases</span><span style=3D"color: rgb(0=
, 0, 0); font-size: 16px; font-family: Open Sans, sans-serif;"> you will se=
e this page where the grid contains all the support cases for your selling =
organization for the last 12 months.&nbsp; The default sort is by</span><sp=
an style=3D"color: rgb(0, 0, 0); font-size: 16px; font-weight: bold; font-f=
amily: Open Sans, sans-serif;"> Last Modified</span><span style=3D"color: r=
gb(0, 0, 0); font-size: 16px; font-family: Open Sans, sans-serif;"> date.&n=
bsp;</span></p></td> </tr> </table>   <table class=3D"image image--padding-=
vertical image--mobile-scale image--mobile-center" width=3D"100%" border=3D=
"0" cellpadding=3D"0" cellspacing=3D"0"> <tr> <td class=3D"image_container =
content-padding-horizontal" style=3D"padding: 10px 40px;" align=3D"center" =
valign=3D"top"> <table class=3D"image_container-caption text" border=3D"0" =
cellpadding=3D"0" cellspacing=3D"0" style=3D"table-layout: fixed;"> <tr> <t=
d class=3D"text_content-cell" style=3D"text-align: center; font-family: Ari=
al,Verdana,Helvetica,sans-serif; color: #3E3E3E; font-size: 14px; line-heig=
ht: 1.2; display: block; word-wrap: break-word; padding: 0px;" align=3D"cen=
ter"> <img data-image-content=3D"" class=3D"image_content" style=3D"display=
: block; height: auto; max-width: 100%;" width=3D"600" src=3D"https://files=
.constantcontact.com/3badfa2e901/3914ead8-e693-4c2e-b8f5-933dd26d84a7.png?r=
dr=3Dtrue" alt=3D"">  </td> </tr> </table> </td> </tr> </table>   <table cl=
ass=3D"text text--padding-vertical" width=3D"100%" border=3D"0" cellpadding=
=3D"0" cellspacing=3D"0" style=3D"table-layout: fixed;"> <tr> <td class=3D"=
text_content-cell content-padding-horizontal" style=3D"line-height: 1.5; te=
xt-align: left; font-family: Arial,Verdana,Helvetica,sans-serif; color: #3E=
3E3E; font-size: 14px; display: block; word-wrap: break-word; padding: 10px=
 40px;" align=3D"left" valign=3D"top"><p style=3D"margin: 0;"><span style=
=3D"font-size: 16px; color: rgb(0, 0, 0); font-family: Open Sans, sans-seri=
f;">When you click on any case number in the first column of the grid, you =
will see this </span><span style=3D"font-size: 16px; color: rgb(0, 0, 0); f=
ont-weight: bold; font-family: Open Sans, sans-serif;">Case Details </span>=
<span style=3D"font-size: 16px; color: rgb(0, 0, 0); font-family: Open Sans=
, sans-serif;">page displayed.&nbsp;</span></p></td> </tr> </table>   <tabl=
e class=3D"image image--padding-vertical image--mobile-scale image--mobile-=
center" width=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0"> <t=
r> <td class=3D"image_container content-padding-horizontal" style=3D"paddin=
g: 10px 40px;" align=3D"center" valign=3D"top"> <table class=3D"image_conta=
iner-caption text" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" style=
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xt-align: center; font-family: Arial,Verdana,Helvetica,sans-serif; color: #=
3E3E3E; font-size: 14px; line-height: 1.2; display: block; word-wrap: break=
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e> </td> </tr> </table>   <table class=3D"text text--padding-vertical" widt=
h=3D"100%" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" style=3D"table-=
layout: fixed;"> <tr> <td class=3D"text_content-cell content-padding-horizo=
ntal" style=3D"line-height: 1.5; text-align: left; font-family: Arial,Verda=
na,Helvetica,sans-serif; color: #3E3E3E; font-size: 14px; display: block; w=
ord-wrap: break-word; padding: 10px 40px;" align=3D"left" valign=3D"top">
<p style=3D"margin: 0;"><span style=3D"font-size: 16px; color: rgb(0, 0, 0)=
; font-family: Open Sans, sans-serif;">The current case status is displayed=
 at the top.&nbsp;</span><span style=3D"background-color: transparent; font=
-size: 16px; color: rgb(0, 0, 0); font-family: Open Sans, sans-serif;">On t=
he left, you'll find a summary of all the information provided when the cas=
e was created. On the right, you'll find activities for this case with the =
most recent updates at the top of the feed.&nbsp;</span></p>
<p style=3D"margin: 0;"><br></p>
<p style=3D"margin: 0;"><span style=3D"background-color: transparent; font-=
size: 16px; color: rgb(0, 0, 0); font-family: Open Sans, sans-serif;"><span=
 class=3D"ql-cursor">=EF=BB=BF</span>Sellers can view updates from the Mark=
etplace Support team as well as reply with text and provide additional atta=
chments as needed.&nbsp;</span></p>
<p style=3D"margin: 0;"><span style=3D"background-color: transparent; font-=
size: 16px; color: rgb(0, 0, 0); font-family: Open Sans, sans-serif;">&nbsp=
;</span></p>
<p style=3D"margin: 0;"><span style=3D"background-color: transparent; font-=
size: 16px; color: rgb(0, 0, 0); font-weight: bold; font-family: Open Sans,=
 sans-serif;">We=E2=80=99re excited to introduce this improvement, giving y=
ou a more streamlined, centralized way to manage your Marketplace support n=
eeds.</span><span style=3D"background-color: transparent; font-size: 16px; =
color: rgb(0, 0, 0); font-family: Open Sans, sans-serif;">&nbsp;</span></p>
<p style=3D"margin: 0;"><span style=3D"background-color: transparent; font-=
size: 16px; color: rgb(0, 0, 0); font-family: Open Sans, sans-serif;">&nbsp=
;</span></p>
<p style=3D"margin: 0;"><span style=3D"background-color: transparent; font-=
size: 16px; color: rgb(0, 0, 0); font-family: Open Sans, sans-serif;">Thank=
 you,&nbsp;&nbsp;</span></p>
<p style=3D"margin: 0;"><span style=3D"background-color: transparent; font-=
size: 16px; color: rgb(0, 0, 0); font-weight: bold; font-family: Open Sans,=
 sans-serif;">The Macy=E2=80=99s Marketplace Team</span><span style=3D"back=
ground-color: transparent; font-size: 16px; color: rgb(0, 0, 0); font-famil=
y: Open Sans, sans-serif;">&nbsp;</span></p>
<p style=3D"margin: 0;"><br></p>
</td> </tr> </table>  <div class=3D"spacer" style=3D"height: 30px; line-hei=
ght: 30px;">=E2=80=8A</div>
</td> </tr> </table>  </td> </tr> </table> </td> </tr> </table> </td> </tr>=
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> <p style=3D"margin: 0;"><span>Macy's Inc. | </span><span>151 West 34th St=
reet</span><span>   | </span><span>New York, NY 10001 US</span></p> </td> <=
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