Subject: New! Manage Your Support Cases Right in the Seller Success Center
From: Macy's Marketplace <[email-masked]>
To: [email-masked]
Date: Thu, 23 Oct 2025 12:33:38 -0400 (EDT)

Email from Macy's Inc. View updates, reply to Marketplace Support, and manage all cases without leaving SSC   Dear Marketplace Seller,   Great news! You can now manage support cases directly within the Seller Success Center (SSC)—no need to log in to a separate system.    With this new feature, you can:  • Create new support cases  • View and update existing cases  • Collaborate with colleagues—any team member with SSC access can view and manage cases for your selling organization    How to get started:  Click Help in the top righthand corner of the SSC header Choose from:   • Create a Case – Fill out the required fields, attach any relevant files, and submit your request  • My Cases – View all cases from the past 12 months, sorted by last modified date  • Case Details – Click any case number to see full details, including status and activity history    Each case includes:  A summary of submitted information and current status  A conversation feed with updates from Marketplace Support and the ability to reply or add attachments    Note: Unlike the previous workflow, all case communication now happens directly within Seller Success Center. You’ll still receive an email notification whenever there’s a new reply on your open case—it will include a button that says View My Cases and a reminder to log in to SSC to view and respond to the Marketplace Support team.    This update makes it easier than ever to get the help you need—right where you already work.  When you click on Create a Case you will see this page to complete the required information to open a support case. Complete all the required fields, add attachments as needed, and submit to create your support case.  When you click on My Cases you will see this page where the grid contains all the support cases for your selling organization for the last 12 months.  The default sort is by Last Modified date.  When you click on any case number in the first column of the grid, you will see this Case Details page displayed.  The current case status is displayed at the top. On the left, you'll find a summary of all the information provided when the case was created. On the right, you'll find activities for this case with the most recent updates at the top of the feed.  Sellers can view updates from the Marketplace Support team as well as reply with text and provide additional attachments as needed.    We’re excited to introduce this improvement, giving you a more streamlined, centralized way to manage your Marketplace support needs.    Thank you,   The Macy’s Marketplace Team    Macy's Inc. | 151 West 34th Street | New York, NY 10001 US Unsubscribe | Update Profile | Constant Contact Data Notice