Received: from SA3PR06MB9107.namprd06.prod.outlook.com (2603:10b6:806:2fa::12) by BLAPR06MB6834.namprd06.prod.outlook.com with HTTPS; Tue, 14 Oct 2025 19:52:13 +0000 Received: from CH2PR02CA0022.namprd02.prod.outlook.com (2603:10b6:610:4e::32) by SA3PR06MB9107.namprd06.prod.outlook.com (2603:10b6:806:2fa::12) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.9203.13; Tue, 14 Oct 2025 19:52:11 +0000 Received: from CH2PEPF00000147.namprd02.prod.outlook.com (2603:10b6:610:4e:cafe::5f) by CH2PR02CA0022.outlook.office365.com (2603:10b6:610:4e::32) with Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) id 15.20.9228.10 via Frontend Transport; Tue, 14 Oct 2025 19:52:10 +0000 Authentication-Results: spf=pass (sender IP is 69.72.42.88) smtp.mailfrom=relay.walmart.com; dkim=pass (signature was verified) header.d=relay.walmart.com;dmarc=pass action=none header.from=relay.walmart.com;compauth=pass reason=100 Received-SPF: Pass (protection.outlook.com: domain of relay.walmart.com designates 69.72.42.88 as permitted sender) receiver=protection.outlook.com; client-ip=69.72.42.88; helo=m42-88.mailgun.net; pr=C Received: from m42-88.mailgun.net (69.72.42.88) by CH2PEPF00000147.mail.protection.outlook.com (10.167.244.104) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.9228.7 via Frontend Transport; Tue, 14 Oct 2025 19:52:09 +0000 DKIM-Signature: a=rsa-sha256; v=1; c=relaxed/relaxed; d=relay.walmart.com; q=dns/txt; s=smtp; t=1760471528; x=1760478728; h=Content-Transfer-Encoding: Content-Type: Message-Id: To: To: From: From: Subject: Subject: Mime-Version: Date: Sender: Sender; bh=lIUfkEvqwPfb1F97GIxLcE6YfwOpr2o2cqwrKI8CYNE=; b=h6Hfgx8/YD6PhyNvSwnMO7kUrnimGpHME5STDKJr7dVOtywgHsP3n3hLcAEdTI4Cv8xk5PJ+cUgiB12sNVoHrH491b4SV8YdxjMbnvgyg0cGfgCzstj6zRX3wYXPvvqQTKjfWvdvCh9yHqY/redUBFDtUQ6OlNpqurKGW7DcF5o= X-Mailgun-Sid: WyJiYjQxZiIsImluZm9AZGVzaWduZXJsaXZpbmcuY29tIiwiYWYzNjRlIl0= Received: by 3ec317bc573c3b31fe2d6e2237627b08e2ab35e2b480e4df03ff1698046c8950 with HTTP id 68eea9e82b48f9fa974dd650; Tue, 14 Oct 2025 19:52:08 GMT X-Mailgun-Sending-Ip: 69.72.42.88 Sender: c-6E5F5416A4824FB292CE4075CF587859@relay.walmart.com Date: Tue, 14 Oct 2025 19:52:08 +0000 Subject: Re: Please contact the customer - Request cancel #Ref 20251013002832138 From: James Findorff To: "Designer Living Inc." X-Mailgun-Tag: CCCP:SELLER X-Mailgun-Track-Opens: true X-Mailgun-Variables: {"incidentId": "6E5F5416A4824FB292CE4075CF587859"} Message-Id: <20251014195208.f7d57ec79e27a0cc@relay.walmart.com> Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable Return-Path: bounce+e5c2e7.af364e-info=designerliving.com@relay.walmart.com X-MS-Exchange-Organization-ExpirationStartTime: 14 Oct 2025 19:52:09.9405 (UTC) X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit X-MS-Exchange-Organization-ExpirationInterval: 1:00:00:00.0000000 X-MS-Exchange-Organization-ExpirationIntervalReason: OriginalSubmit X-MS-Exchange-Organization-Network-Message-Id: 0180e433-ecf1-44bb-7d31-08de0b5b2980 X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: 5507cbd0-db12-4d17-a196-85902bba4364:0 X-MS-Exchange-Organization-MessageDirectionality: Incoming X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: CH2PEPF00000147:EE_|SA3PR06MB9107:EE_|BLAPR06MB6834:EE_ X-MS-Exchange-Organization-AuthSource: CH2PEPF00000147.namprd02.prod.outlook.com X-MS-Exchange-Organization-AuthAs: Anonymous X-MS-Office365-Filtering-Correlation-Id: 0180e433-ecf1-44bb-7d31-08de0b5b2980 X-MS-Exchange-AtpMessageProperties: SA|SL X-MS-Exchange-Organization-SCL: 1 X-Microsoft-Antispam: BCL:0;ARA:13230040|29132699027|69100299015|7053199007|8096899003; X-Forefront-Antispam-Report: CIP:69.72.42.88;CTRY:US;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:m42-88.mailgun.net;PTR:m42-88.mailgun.net;CAT:NONE;SFS:(13230040)(29132699027)(69100299015)(7053199007)(8096899003);DIR:INB; X-MS-Exchange-CrossTenant-OriginalArrivalTime: 14 Oct 2025 19:52:09.5662 (UTC) X-MS-Exchange-CrossTenant-Network-Message-Id: 0180e433-ecf1-44bb-7d31-08de0b5b2980 X-MS-Exchange-CrossTenant-Id: 5507cbd0-db12-4d17-a196-85902bba4364 X-MS-Exchange-CrossTenant-AuthSource: CH2PEPF00000147.namprd02.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Anonymous X-MS-Exchange-CrossTenant-FromEntityHeader: Internet X-MS-Exchange-Transport-CrossTenantHeadersStamped: SA3PR06MB9107 X-MS-Exchange-Transport-EndToEndLatency: 00:00:04.0421903 X-MS-Exchange-Processed-By-BccFoldering: 15.20.9182.017 X-Microsoft-Antispam-Mailbox-Delivery: ucf:0;jmr:0;auth:0;dest:I;ENG:(910005)(944506478)(944626604)(920097)(930097)(140003); X-Microsoft-Antispam-Message-Info: =?utf-8?B?NUIwZDFOYnJJRXA3cXgvS3VqaGxlb2RnYnVkTXpZZERvcUwxSDg5T2FyOFRK?= =?utf-8?B?VkcrK2RKbVpRUm82eXlVUVNuTEdIMjJ1YldzZzB2YmcvVFFqRGRFRjdYQWZh?= =?utf-8?B?blUzSDY5L0lIUm1RYWJHQUdNYnZDNkJoTjJpMG55UzhZTVBvNEpOUWxpelNx?= =?utf-8?B?NTRxcFV6bXlqMlA4Uk00Y2VUQzBqWGlKMm1zVjNzalE5VnVpMTBNeGF4WUl4?= =?utf-8?B?UTNQVXN5MHVwSFdrODBwbGR6VzJqUmZFQWpxQkNFWWhPU2xnMjFIc3l6SU5Q?= =?utf-8?B?RTFGUWk0empQQnkrMmpjVXQzZlJWOGQvWTI0cFgzM2xZS0c2anI1UkpvVDZB?= =?utf-8?B?bk1GS3dZQzdibVJqVnJ3OTc0MW9TZWptZFM1aHVtVm45VGhicmpyWHo1c0hK?= =?utf-8?B?LzJLeVNFdnZBMVFrbDRnU2VveEF4T2ZwaWJMSDFKS2NWeXN4cmpjUy9GeGZo?= =?utf-8?B?QlZUOUJmUUE2OUttRGRtYVlhSFpOZUpEUkN0WlprSXc5dFhsL3R2NjVKRWVp?= =?utf-8?B?QkwyNTY2TU55ZjZMYkY3c1ZKd0s4eFdZTEttbHNzcEhHNWQ1ZkFyWnFnSzJi?= =?utf-8?B?ZGg4MkZvbW54UE12M0pkL2lQUFBmVTFwQ3NCRzFHMmZrMUZMWmx0MFJZZXNX?= =?utf-8?B?TWk0RklGc3g5SzIrMlh6ajBFSmFCY2RqVEFOUTUzbVBrRnFGTFZLcGxYNWdQ?= =?utf-8?B?TlVqQWg3eVFidTNDNG5HZXdTd1QzTnhJbFR5TU1OTi94cEJNNk1idWlONEN5?= =?utf-8?B?VmdWY05BekV2WndJZjhPdWVrWlNEalJQNDVDSEtyWHV4cEFvY2pONE1heGFp?= =?utf-8?B?cUhyR3VTZzFMdWNTWHcvRUF5SDFLYkJFSjR0eTRHWVd4V1NWbTdGQ2paTzFF?= =?utf-8?B?ekVhYVgrTG5zYUpraXZpcmZlcCtHSDZiakNGRDg0cEp3ZlBTei9ZZjFjZ2Vw?= =?utf-8?B?REFnTllCOGZ1UjZJdlY0YTNEQXFKaXhlajRFVG9Ya3JGdk5jakZtSCs3UU9m?= =?utf-8?B?cndrQVE3OVB0NllRUXZPd1gxUlZaZ2tKTkFYRGNHWXFtMWM4cTRhRGhKb24v?= =?utf-8?B?a2VtZXdCbjUxcDlPMjNBNkttakx2OVlZMXMzOHlmdlozZWxWYTZzWTVFbTF4?= =?utf-8?B?TXNQSjZGQlk2Sk1EQ09mM3kvU01MdmJvN2g1c3Z5SWlCUmJqWE9wN1JhT0Vx?= =?utf-8?B?Ym1WMGtBL1g0WGJmVW4wbUluZ0ZxcEZzSVBiUmdhSlNKeUc2a3pCUVJmQ0kw?= =?utf-8?B?S1FsK3BGWFEyNVZYcXZ0TWlYY3ZVYS9USFliOXNwYWczYk1jMXc3ZUZ1RmVW?= =?utf-8?B?Q2dWTlRHMEtGYmc2akd6cDZRbU9LbnV0YzFxV2xGS2FkNE9LdnMxbEdQRzEz?= =?utf-8?B?MnR4QnZmbTE3cVpSMnoyK0kwWE9wNS93c3IwWDRPRlQ5WURtZm1nbk1lckpk?= =?utf-8?B?VnNiTk4wUGNrL0hQanV3Ky9QdWN2M21iU050RGZDeDdJL3dKMGxHOFBGV0xG?= =?utf-8?B?ekJSY1JMRitzQlYrbkdVZlZ4U0lYcDVsMFNOcHJxbi9UQjd6UkF0UnNqd25q?= =?utf-8?B?dG1PSXdld240bDM4SUhGSFBzdWNGYWlJR1NYcGp6V3EwNHhLZmcvMlpLY2cr?= =?utf-8?B?eXRJK0xvZmVQTzhJVTBJWTJDK0ZDUkt4RHQ3RVBuVUVNemVKQzdhVnduQksw?= =?utf-8?B?cTUzUUZjcEl4T2ZXamlBR2JDYlJvdzFROTV3dTVOYlk3RGxrRjBUT1lMMHlX?= =?utf-8?B?SFF1TTV0bEFVdlNRRXdqTjFYSXd2RGpLcGdabmVUSmwrbmZSQmtIV1dXV21O?= =?utf-8?B?NGxrenZLS2xHdmEvd1BpUEtWMjlJcGoxSUtuVGk4Yk9qWkxuYVp5eGw1S0lQ?= =?utf-8?B?WHNKV3VHc21IOXZwV0FWcEtBc213em1BRXNsK0NkeXpHQjFLdDlkYk5WQ21S?= =?utf-8?B?TGF0TG42d3ltUHhJQ1hsV2xXWkZzeEtucnhIbWZPS3RVdXR4YXphT2I3dE8y?= =?utf-8?B?RHFuLzdGSTR5Q0VJc0RhYVo0ekE5Mmk5YUh2M3hJb04vTUM4NFBKNFJIbW51?= =?utf-8?B?elE5Z1VvS2hQclRVTTlvVVN5TGRCS3B3ejg3ZXdYbTQyMVI5Tm1mbDk1T004?= =?utf-8?B?dUVtcm0zVTkxdEN4YjZlUzVKb0FoaWRNM2pucjUzM01XK0paeE9XbjRweUVt?= =?utf-8?B?ekliV3NXZkhMR1hSSXJtazBTREUzRy9yck8xcUsvZ2t4RjNRZWNBMmkxc3g2?= =?utf-8?B?M3MzN2l1RUNhWTg2OHAveVROZGdqc1c3Y2Fvclh1a3NSYUJYaU9oSXB5eFl0?= =?utf-8?B?Q2NYc2VhVm1GZjJXalNYUmd3ekNsRTRxSEluWXgyNTZPQjh1QnphUkhuaHBw?= =?utf-8?B?Q0cxTzZnK1ZjTUliOVRZcjVkNWdTcStiQlY2Q0ZZa0lnWHdPdWlDdHpZbzVs?= =?utf-8?B?bXBnd0JlRHZUdlNTM2pvS1FPa2U1UmlseHYyeEEwUmJuS2doZ0JxOU9Pb3Zt?= =?utf-8?B?eTUzNUlUTFc0Q1dIUTZjTjU0WWVQQkV0WW9LNGdJSi9OVE9ISFFHNDI2QXNi?= =?utf-8?B?cGh4SGVmdGxhVUlsWUlYdnZoVmZiYlYxNWkyWlErREdCYnFwWTd6cnRhVFlk?= =?utf-8?B?QUJ3VXN5VStxSjZKZmlBbG91MXZ5Q0Noc2M0cTRYOWRwbTZ6b0ZicU8rMEZn?= =?utf-8?B?bXBXc1BkcHR3TmhZV1hlNTUzTTJGeGRhR0d5U1JlcHRyQVhvWUg3K2YrSjU1?= =?utf-8?B?UVpBLy9pM1dldnpZT1E3eHhKTmtVbFMzT3NNQVY3dVhFL2Q4RVEwRitnL0I5?= =?utf-8?B?OU1NNERNUDdhSmREKzg3NFRGdEtGeHF0bXlKamdiSCs4QS9maEgwb1krb1px?= =?utf-8?B?LzBTa24yZUtMM3o2ZmlBazN4KzY4QzNZd0xqb3FsOStFeXZKWWJCVTFRS3d3?= =?utf-8?B?dCsrd0k1UVBSV0NqczU3OFFBZUNKdW1xTjZZakNoUkVRNEVabEd3TWdnL0VM?= =?utf-8?Q?x4LLi9q3mJyVUB59bESTKo57fWExwmuWdQW?= MIME-Version: 1.0 Thanks! Rep said you need to do it through your acc= ount agent as only they can do it. 


Sent from my iPad

On Oct 14, 2025, at 2:44=E2=80=AFPM, Desi= gner Living Inc. <s-6E5F5416A4824FB292CE4075CF587859@relay.walmart.com&g= t; wrote:

=EF=BB=BF

We tried to change the address and they told us that it is not possible.= However, we will be contacting them again.


Sincerely,
= Giselle
Designer Living Customer Service
info@designerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D

Hi Giselle,


I spoke with a FedEx = customer service rep, and they said you the shipper can still have the addr= ess changed, if you contact your FedEx account agent. They said it=E2=80=99= s not too late to have the special agent do this. 


Pl= ease and thank you!


Jill Findorff 

9983 SW 78th= Ln

Ocala, FL 34481 


Sent from my iPad

On Oct 14, 2025, at 12:42=E2=80=AFPM, Designer Living Inc= .

=EF=BB=BF

Hello Jill,

We reached o= ut to FedEx, but unfortunately, they were unable to change the shipping add= ress or cancel the shipment. We're so sorry about that.


Si= ncerely,

Giselle

Designer Living Customer Service

info@de= signerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hi Giselle,


Ple= ase let me know if you were able to redirect this package to FL with FedEx?= There won=E2=80=99t be anyone in WI to accept this order or return it.&nbs= p;


Please advise.


Jill Findorff 
=



Sent from my iPad


On= Oct 13, 2025, at 11:05=E2=80=AFPM, Jill Findorff
<= p>=EF=BB=BFHi Giselle,


I see the order has shipped to the = wrong address, and will arrive after we move to FL. I really want the comfo= rter set, but have no way of getting it from WI. I=E2=80=99d appreciate you= calling FedEx as soon as possible to reroute this to 9983 SW 78th Ln. Ocal= a, FL 34481.


Please confirm as soon as you can. Thanks!


Jill Findorff 

Sent from my iPad


On Oct 13, 2025, at 5:36=E2=80=AFPM, Designer Living Inc.

=EF=BB=BF

Hello Jill,

Thank you for let= ting us know.

We will reach out to FedEx about it, and we will let yo= u know their response. Thank you!


Sincer= ely,
Giselle
Designer Living Customer Service
info@designerliving.com


=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D

Hi Giselle,


I called Fed Ex, and they said= based on the economy service that you used, only the shipper can request a= change to the delivery address. Please understand no one will be at the cu= rrent shipping address to get this package. It needs to be redirected to 99= 83 SW 78th Ln, Ocala, FL 34481. The Fed Ex number I called was 800-463-3339= .


Thank you for your help!


Jill Findorff<= /p>

9983 SW 78th Ln

Ocala, FL 34481 


Sent fro= m my iPad


On Oct 13, 2025, at 1:47=E2=80=AFPM, De= signer Living Inc.

=EF=BB=BF

Hello J,
<= /p>

We=E2=80=99re truly sorry about that. Unfortunately, we=E2=80=99re un= able to cancel the order once it has been processed for shipping or has alr= eady shipped. You may contact FedEx to see if they can update the delivery = address or, if that=E2=80=99s not possible, request that the package be ret= urned to us.


Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hello= ,


Walmart said this order would be cancelled. We are movin= g to a different state, and I don=E2=80=99t trust Fed Ex to change the addr= ess. I requested the address change before it shipped, and when I wasn=E2= =80=99t able to make the change online I contacted you and then Walmart. Th= ey said the only option was for them to cancel it and then I can re-order i= t which I will do. No one will be at the old address to accept this if deli= vered there. 


Thank you for understanding,


=

J Findorff 

9983 SW 78th Ln

Ocala, Fl 34481 



Sent from my iPad


On O= ct 13, 2025, at 11:39=E2=80=AFAM, Designer Living Inc.

=EF=BB=BF

Hello J,

Thank you for reaching out.

We = regret to inform you that we=E2=80=99re no longer able to cancel your order= . However, once the package is in transit, you may be able to contact FedEx= directly to request a shipping address update.


Sincerely,

= Giselle

Designer Living Customer Service

info= @designerliving.com


=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hello,


Just to explain that I need to cancel this order b= ecause the delivery address is wrong, and no one will be at that address. I= will re-order it with the correct address. 


Thank yo= u,


J Findorff 

Sent from my iPad


=

On Oct 13, 2025, at 9:00=E2=80=AFAM, s-6E5F5416A4824FB292CE= 4075CF587859@relay.walmart.com wrote:

= =EF=BB=BF

You have a message from Designer Living Inc. - Walmart.com =  



Sales Order Id: &n= bsp;200013793322788

Item:   None



Dear Valued Customer,



Thank you so much for = getting in touch with us! We truly appreciate your inquiry and are here to = assist you.



Our team is currently reviewing your request, a= nd we=E2=80=99ll be sure to get back to you within 24 48 business hours.


To help us ensure seamless communication, we=E2=80=99ve assig= ned a reference number to your email subject. We kindly ask that you keep t= he subject unchanged when replying.



Our business hours are:=

Monday =E2=80=93 Friday

7:00 AM =E2=80=93 3:30 PM PST


Thank you again for choosing Designer Living. We=E2=80=99re looki= ng forward to assisting you further!



Sincerely,

Cust= omer Support

Designer Living



Walmart Customer Service Team


<= /p>

3D""

3D""

3D""

3D""

3D""

3D""

3D""

3D""

3D""=

3D""3D""

3D""