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From: khalid albarrak <k_albarrak@yahoo.com>
Date: Thu, 9 Oct 2025 13:04:57 +0300
Subject: =?utf-8?Q?Misleading_Product_Image_=E2=80=93_Incorrect_Size_Matt?=
 =?utf-8?Q?ress_Pad_Received_=28Order_#D25504006B=29?=
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Dear Customer Service,

I am writing regarding my recent order (#D25504006B), placed on May 4, 2025,=
 and marked as complete on May 5, 2025, with a total of $197.08.

I purchased the *Woolrich Heated Sherpa Mattress Pad* based on the product i=
mage, which clearly gave the impression that it was intended for a **King si=
ze** bed. However, the item I received is labeled as **Twin XL**, which is s=
ignificantly smaller and does not fit my bed.

At the time of purchase, I was not familiar with the term "Twin XL" and reli=
ed heavily on the product image, which appeared to depict a much larger bed.=
 I now realize that Twin XL refers to a longer version of a standard twin ma=
ttress, and not a King size.

I believe the listing was misleading due to the scale of the bed shown in th=
e image, and I would not have purchased the item had the size been clearly c=
ommunicated or properly illustrated.

I kindly request a resolution to this issue, either through a full refund or=
 an exchange for a proper **King size** pad, if available.

Thank you for your prompt attention to this matter.

Sincerely, =20
Khalid Albarrak
Phone: 00905418829594=

--Apple-Mail-585DD39D-92C3-4501-B3F1-19819B3792FA
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<html class=3D"apple-mail-supports-explicit-dark-mode"><head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"></=
head><body dir=3D"auto"><br id=3D"lineBreakAtBeginningOfSignature"><div dir=
=3D"ltr"><div dir=3D"ltr">Dear Customer Service,</div><div dir=3D"ltr" id=
=3D"AppleMailSignature"><br></div><div dir=3D"ltr" id=3D"AppleMailSignature=
">I am writing regarding my recent order (#D25504006B), placed on May 4, 20=
25, and marked as complete on May 5, 2025, with a total of $197.08.</div><d=
iv dir=3D"ltr" id=3D"AppleMailSignature"><br></div><div dir=3D"ltr" id=3D"A=
ppleMailSignature">I purchased the *Woolrich Heated Sherpa Mattress Pad* ba=
sed on the product image, which clearly gave the impression that it was int=
ended for a **King size** bed. However, the item I received is labeled as *=
*Twin XL**, which is significantly smaller and does not fit my bed.</div><d=
iv dir=3D"ltr" id=3D"AppleMailSignature"><br></div><div dir=3D"ltr" id=3D"A=
ppleMailSignature">At the time of purchase, I was not familiar with the ter=
m &quot;Twin XL&quot; and relied heavily on the product image, which appear=
ed to depict a much larger bed. I now realize that Twin XL refers to a long=
er version of a standard twin mattress, and not a King size.</div><div dir=
=3D"ltr" id=3D"AppleMailSignature"><br></div><div dir=3D"ltr" id=3D"AppleMa=
ilSignature">I believe the listing was misleading due to the scale of the b=
ed shown in the image, and I would not have purchased the item had the size=
 been clearly communicated or properly illustrated.</div><div dir=3D"ltr" i=
d=3D"AppleMailSignature"><br></div><div dir=3D"ltr" id=3D"AppleMailSignatur=
e">I kindly request a resolution to this issue, either through a full refun=
d or an exchange for a proper **King size** pad, if available.</div><div di=
r=3D"ltr" id=3D"AppleMailSignature"><br></div><div dir=3D"ltr" id=3D"AppleM=
ailSignature">Thank you for your prompt attention to this matter.</div><div=
 dir=3D"ltr" id=3D"AppleMailSignature"><br></div><div dir=3D"ltr" id=3D"App=
leMailSignature">Sincerely, &nbsp;</div><div dir=3D"ltr" id=3D"AppleMailSig=
nature">Khalid Albarrak</div><div dir=3D"ltr" id=3D"AppleMailSignature">Pho=
ne: 00905418829594</div></div></body></html>=

--Apple-Mail-585DD39D-92C3-4501-B3F1-19819B3792FA--