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From: Trisha Wells <trishamule@gmail.com>
Date: Mon, 29 Sep 2025 16:35:32 -0400
Message-ID: <CANLW_DmnZK9cyricQQVGNk8KF60aN=mHz8BM7+iboSoPp4+ZRQ@mail.gmail.com>
Subject: Order #: D259210D8B
To: info@designerliving.com
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MIME-Version: 1.0

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Content-Type: text/plain; charset="UTF-8"

Good afternoon,

The electric blanket controller we received (order D259210D8B) goes into
error status within about an hour of turning it on.  This has been
happening multiple nights in a row.  The resolution required by the owner's
manual is to unplug and replug the controller.  However, it is not
practical to expect the user, my 89 year old father, to awaken every hour
of the night to crawl under the bed and reset the controller.  Both
controllers provided perform the same.  The manual gives no indication of
why this is happening so I don't know if there is anything else we can do
to correct the problem.  Please advise on the best way to resolve this
issue.

Trisha Wells (for Charles Wells)

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Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"><d=
iv dir=3D"ltr"><div>Good afternoon,</div><div><br></div><div>The electric b=
lanket controller we received (order&nbsp;D259210D8B) goes into error statu=
s within about an hour of turning it on.&nbsp; This has been happening mult=
iple nights in a row.&nbsp; The resolution required by the owner's manual i=
s to unplug and replug the controller.&nbsp; However, it is not practical t=
o expect the user, my 89 year old father, to awaken every hour of the night=
 to crawl under the bed and reset the controller.&nbsp; Both controllers pr=
ovided perform the same.&nbsp; The manual gives no indication of why this i=
s happening so I don't know if there is anything else we can do to correct =
the problem.&nbsp; Please advise on the best way to resolve this issue.&nbs=
p;&nbsp;</div><div><br></div><div>Trisha Wells (for Charles Wells)</div><di=
v><br></div><div><br></div><div><br></div></div>

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