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Tha= nks Giselle for the information.
Blessings 

Ms. Sethi.


=20
=20
On Monday, September 29, 2025 at 07:32:26 AM PDT, D= esigner Living Inc. <s-f09ada671805456e9d296559162caea8@relay.walmart.co= m> wrote:


=20 =20

We understand this may be inconvenient, but unfortunately, we weren=E2= =80=99t able to schedule a FedEx pickup. You=E2=80=99ll need to drop off th= e package at your nearest FedEx location. We truly appreciate your effort a= nd understanding.


Sincerely,

=

Sincerely,
Giselle
Designer Living Customer Service
info@design= erliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Thank you again for your= thoughts and wishes.


With regards to the return, can FedE= x pick it up? The dropping off the return may not be feasible for us at thi= s moment, as you know, due to the health situation.


Thanks= and blessings,


Regards,

Sethi.


On Thursday, September 25, 2025 at 07:29:09 AM PDT, Designer Living= Inc.



You're very welcome, and thank you so muc= h for your kind words and blessings.

Regarding the return, you can dr= op off the package at your nearest FedEx location, and they will handle the= return shipment to us. 

Wishing you continued health and happin= ess as well!


<= span style=3D"font-family:Arial;font-size:16px;">Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


<= /p>

Thank you Giselle for your concern , empathy and good wishes. 

 

We appreciate you for sending us the return label, herewi= th, as an attachment.  We assume we would then wait for it to be picke= d up. Thanks.


May God bless you with health and happiness,= always!


Regards,

Sethi.



On Monday, September 22, 2025 at 12:28:37 PM PDT, Designer Living Inc.

=



Hello Sethi,

Thank you for your message. I'm= truly sorry to hear about your parents' health and hope they experience a = smooth and steady recovery.

I completely understand the mix-up with t= he order, and I appreciate your explanation.

Attached is the return l= abel for the king size item. Once the return is received, we=E2=80=99l= l proceed with the next steps accordingly.

Please don=E2=80=99t hesit= ate to reach out if you need any further assistance.

Wishing you and = your family all the best during this time.


Sincerely,

<= p>Giselle

Designer Living Customer Service

info@designerliving.= com





From:<= /strong> c-F09ADA671805456E9D296559162CAEA8@relay.walmart.com

=  

Hello Giselle,


Thanks for your good wishes fo= r my parent. We appreciate your concern.


I could not immed= iately respond because my parent has not been doing well since  the la= st few days.


The reason for the return is that we wanted t= o order the queen size, but while ordering, option for the king size accide= ntally got selected.


Thanks for the willingness to make a = one time circumstantial exception. 


Thank you.

=

Sincerely,

Sethi






On Thursday, September 18, 2025 at 10:30:17 = AM PDT, Designer Living Inc.



Hello Sethi,

Thank you for your message, and we=E2=80=99re very sorry to hear about you= r parent=E2=80=99s health. We hope they are recovering well.

Although= the return falls outside our standard 30-day policy, we=E2=80=99re happy t= o offer a one-time exception given the circumstances.

To proceed, cou= ld you please confirm the reason for the return? Once we have that, we=E2= =80=99ll send you the return label.

We appreciate your past support a= nd look forward to resolving this for you.


Sincerely,
G= iselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D


Giselle from customer service @Designer Living Customer Servic= e

info@= designerliving.com


Fo= r your kind information, our return was processed on September 16th at Amaz= on. It is very sad that you respond without checking your record. Amazon co= ntacted you for the return label. The supervisor at AMAZON approved it. We just wanted an exchange for the the king size for the quee= n. Your packaged merchandize was never opened because I immediately contact= ed you after placing order that I had accidentally touched the king option = instead of the queen, but you guys still mailed the king. My parent was hospitalized with heart attack after = we received the order, so when we came back from the hospital, we called Am= azon and return was processed (I have confirmation email). We were going to= order queen size right after the return.


=

If due to yo= ur uncooperative behavior, the return gets cancelled, we will definitely th= ink twice before buying from Amazon, and definitely not from your company. = We already bought one and this was our second purchase.

How sad, y= ou do not know one bit of how to make customer relations and a long term re= peat customers. You should come and join my customer relations class, and I= will give you tips on making relationships with customers to bring repeat sales.

By the way, we were your REPEAT SALES CUSTOMER.=


<= span style=3D"color:#26282a;font-family:Arial;">It is unfortunate that peop= le like you do not know how to help you business grow!


With remorse for buying from you

A loyal customer = ;


Ms. Sethi.



On Wed= nesday, September 17, 2025 at 02:41:32 PM PDT, info@designerliving.com

<= p>


You have a message from Designer Living Inc. - Walm= art.com  



Sales Order Id:  200013558432002

Item:   Regency Heig= hts 7 Piece Stripe Comforter Set, King Size Bed in a Bag Bedding Set for Do= rm Room, Comforter Bed Set with Flat Sheet and Fitted Sheet, Aqua/Grey

<= p>


Hello,

 

Thank you for reaching out!

 

We ap= ologize, but unfortunately, we are unable to process your return as it fall= s outside of our 30-day return policy. We understand this may be disappoint= ing, and we truly value your business.

 

If you have any questions or need further assist= ance, please don=E2=80=99t hesitate to contact us. We=E2=80=99re happy to h= elp in any way we can.

 

Thank you for your understanding.

 

<= span style=3D"font-family:Arial;font-size:16px;"> 

Sincerely,
Giselle<= /span>
Designer Living Customer Service<= /span>
info@designerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D


Dear Designer Living Inc. = ;


** THIS IS AN ESCALATION **


This is Wal= mart Customer Care, contacting you on behalf of the customer for the order = below. The customer is receiving a copy of this message.


<= strong>Customer Name: Amarjit Sethi

Customer Or= der Number: 200013558432002

Purchase Order No:<= /strong> 129022523875651

Reason for Contact: &n= bsp;Ask a question

Item name/number:   Regency = Heights 7 Piece Stripe Comforter Set, King Size Bed in a Bag Bedding Set fo= r Dorm Room, Comforter Bed Set with Flat Sheet and Fitted Sheet, Aqua/Grey,= Bed Size: King, Actual Color: Aqua/Grey/16660918395

Agent me= ssage:   Kindly send return label to the customer so she can = proceed with the return



What you need t= o do now:

1. Reply to this message to contact the customer, = and do so within 48 hours, per the guidelines outlined in theMarketplace Selle= r Customer Care Requirements.
2. If there has been no reply to this= communication within 48 hours, Walmart may proactively refund the customer= .



Thank you, 
Your Walmart Customer Car= e Team


3D""



Walmart Customer Service Team


3D""

<= img width=3D"1" height=3D"1" alt=3D"" src=3D"http://cccp.relay.walmart.com/= o/eJwczFFqxCAQANDTxM8wjo6OH35INoXCfpT2BEbHrZB1IQ1bevvCXuDVmJtxVpRE7Yk1Gc-ov= qOvBbfmw9Zkq0YqIgedif3moSCg6hEBCYJmADCAM2QxVKopjpmbDZOFQ_b8N__m_Z6Pcy6Pu-qj= 9CrjfK_xDUK6JOc1A1lya7hgcERBO1zSmlgdsY_2mCxU-em3Icfen33cXs4Zl2X5mEz6Wq_X9VM= 9I_4HAAD__zKlOcg">

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