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Tha= nk you again for your thoughts and wishes.

With re= gards to the return, can FedEx pick it up? The dropping off the return may = not be feasible for us at this moment, as you know, due to the health situa= tion.

Thanks and blessings,

Regards,
Sethi.


=20
=20
On Thursday, September 25, 2025 at 07:29:09 AM PDT,= Designer Living Inc. <s-f09ada671805456e9d296559162caea8@relay.walmart.= com> wrote:


=20 =20

You're very welcome, and thank you so much for your kind words and bless= ings.

Regarding the return, you can drop off the package at your near= est FedEx location, and they will handle the return shipment to us. 

Wishing you continued health and happiness as well!


Sincerely,
Gise= lle
Designer Living Customer Serv= ice
info@designerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Thank you Giselle for yo= ur concern , empathy and good wishes. 

 

We appreciat= e you for sending us the return label, herewith, as an attachment.  We= assume we would then wait for it to be picked up. Thanks.


May God bless you with health and happiness, always!


Rega= rds,

Sethi.



On Monday, September 22, 2025= at 12:28:37 PM PDT, Designer Living Inc.



Hello= Sethi,

Thank you for your message. I'm truly sorry to hear about you= r parents' health and hope they experience a smooth and steady recovery.

I completely understand the mix-up with the order, and I appreciate you= r explanation.

Attached is the return label for the king size it= em. Once the return is received, we=E2=80=99ll proceed with the next steps = accordingly.

Please don=E2=80=99t hesitate to reach out if you need a= ny further assistance.

Wishing you and your family all the best durin= g this time.


Sincerely,

Giselle

Designer Livin= g Customer Service

info@designerliving.com



<= p>


From: c-F09ADA671805456E9D2= 96559162CAEA8@relay.walmart.com

 

Hello Giselle,


Thanks for your good wishes for my parent. We appreciate you= r concern.


I could not immediately respond because my pare= nt has not been doing well since  the last few days.


= The reason for the return is that we wanted to order the queen size, but wh= ile ordering, option for the king size accidentally got selected.

Thanks for the willingness to make a one time circumstantial except= ion. 


Thank you.


Sincerely,

Se= thi







On Thursday, September 18, 2025 at 10:30:17 AM PDT, Designer Living Inc.



Hello Sethi,

Thank you for your message, a= nd we=E2=80=99re very sorry to hear about your parent=E2=80=99s health. We = hope they are recovering well.

Although the return falls outside our = standard 30-day policy, we=E2=80=99re happy to offer a one-time exception g= iven the circumstances.

To proceed, could you please confirm the reas= on for the return? Once we have that, we=E2=80=99ll send you the return lab= el.

We appreciate your past support and look forward to resolving thi= s for you.


Sincerely,
Giselle
Designer Living Custom= er Service
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


= Giselle from customer service @Designer Living Customer Service

info@designerliving.com

<= span style=3D"color:#26282a;font-family:Arial;">

For your kind information, our retu= rn was processed on September 16th at Amazon. It is very sad that you respo= nd without checking your record. Amazon contacted you for the return label.= The supervisor at AMAZON approved it. We just wanted an exchange for the the king size for the quee= n. Your packaged merchandize was never opened because I immediately contact= ed you after placing order that I had accidentally touched the king option = instead of the queen, but you guys still mailed the king. My parent was hospitalized with heart attack after = we received the order, so when we came back from the hospital, we called Am= azon and return was processed (I have confirmation email). We were going to= order queen size right after the return.


=

If due to yo= ur uncooperative behavior, the return gets cancelled, we will definitely th= ink twice before buying from Amazon, and definitely not from your company. = We already bought one and this was our second purchase.

How sad, y= ou do not know one bit of how to make customer relations and a long term re= peat customers. You should come and join my customer relations class, and I= will give you tips on making relationships with customers to bring repeat sales.

By the way, we were your REPEAT SALES CUSTOMER.=


<= span style=3D"color:#26282a;font-family:Arial;">It is unfortunate that peop= le like you do not know how to help you business grow!


With remorse for buying from you

A loyal customer = ;


Ms. Sethi.



On Wed= nesday, September 17, 2025 at 02:41:32 PM PDT, info@designerliving.com

<= p>


You have a message from Designer Living Inc. - Walm= art.com  



Sales Order Id:  200013558432002

Item:   Regency Heig= hts 7 Piece Stripe Comforter Set, King Size Bed in a Bag Bedding Set for Do= rm Room, Comforter Bed Set with Flat Sheet and Fitted Sheet, Aqua/Grey

<= p>


Hello,

 

Thank you for reaching out!

 

We ap= ologize, but unfortunately, we are unable to process your return as it fall= s outside of our 30-day return policy. We understand this may be disappoint= ing, and we truly value your business.

 

If you have any questions or need further assist= ance, please don=E2=80=99t hesitate to contact us. We=E2=80=99re happy to h= elp in any way we can.

 

Thank you for your understanding.

 

<= span style=3D"font-family:Arial;font-size:16px;"> 

Sincerely,
Giselle<= /span>
Designer Living Customer Service<= /span>
info@designerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D


Dear Designer Living Inc. = ;


** THIS IS AN ESCALATION **


This is Wal= mart Customer Care, contacting you on behalf of the customer for the order = below. The customer is receiving a copy of this message.


<= strong>Customer Name: Amarjit Sethi

Customer Or= der Number: 200013558432002

Purchase Order No:<= /strong> 129022523875651

Reason for Contact: &n= bsp;Ask a question

Item name/number:   Regency = Heights 7 Piece Stripe Comforter Set, King Size Bed in a Bag Bedding Set fo= r Dorm Room, Comforter Bed Set with Flat Sheet and Fitted Sheet, Aqua/Grey,= Bed Size: King, Actual Color: Aqua/Grey/16660918395

Agent me= ssage:   Kindly send return label to the customer so she can = proceed with the return



What you need t= o do now:

1. Reply to this message to contact the customer, = and do so within 48 hours, per the guidelines outlined in theMarketplace Selle= r Customer Care Requirements.
2. If there has been no reply to this= communication within 48 hours, Walmart may proactively refund the customer= .



Thank you, 
Your Walmart Customer Car= e Team


3D""



Walmart Customer Service Team


3D""

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