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Date: Wed, 17 Sep 2025 16:56:00 -0400 (EDT)
From: Macy's Marketplace <marketplace.communication@macys.com>
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Subject: Important Update: Promo Code Issue Impacting Orders
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Email from Macy's Inc. Guidance on orders affected by promo code PANDORA25.=
 =E2=80=8A Dear Sellers,   We want to inform you of a recent sitewide promo=
tion issue involving promo code PANDORA25, which incorrectly applied 25% of=
f all items priced over $145. =EF=BB=BF =EF=BB=BF=EF=BB=BF =EF=BB=BFThe pro=
mo code has since been deactivated, and we are actively implementing preven=
tative measures to ensure this does not happen in the future.=EF=BB=BF =EF=
=BB=BF Please note the following guidance: Fulfill all impacted orders as n=
ormal. Macy=E2=80=99s Marketplace will proactively credit sellers for the p=
romo discount applied to these orders within the next two pay cycles. You d=
o not need to open a Help Center case to receive this credit.=EF=BB=BF =EF=
=BB=BF We appreciate your patience, cooperation, and partnership as we work=
 to resolve this matter quickly and smoothly for both sellers and customers=
.   Thank you, Macy=E2=80=99s Marketplace Team =E2=80=8A Macy's Inc. | 151 =
West 34th Street | New York, NY 10001 US Unsubscribe | Update Profile | Con=
stant Contact Data Notice
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ht: 1px; max-height: 0px; max-width: 0px; opacity: 0; overflow: hidden;"><s=
pan data-entity-ref=3D"preheader">Guidance on orders affected by promo code=
 PANDORA25.</span></div> <div id=3D"tracking-image" style=3D"color: transpa=
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gif" style=3D"display: block; height: 1px; width: 5px;"> </td> </tr> </tabl=
e> </td> </tr> </table>  <table class=3D"text text--padding-vertical" width=
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ayout: fixed;"> <tr> <td class=3D"text_content-cell content-padding-horizon=
tal" style=3D"line-height: 1.5; text-align: center; font-family: Arial,Verd=
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word-wrap: break-word; padding: 10px 40px;" align=3D"center" valign=3D"top"=
>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><span style=3D"fon=
t-family: &quot;Open Sans&quot;, sans-serif;">Dear Sellers,</span></p>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><span style=3D"fon=
t-family: &quot;Open Sans&quot;, sans-serif;">&nbsp;</span></p>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><span style=3D"fon=
t-family: &quot;Open Sans&quot;, sans-serif;">We want to inform you of a re=
cent sitewide promotion issue involving promo code </span><span style=3D"fo=
nt-family: &quot;Open Sans&quot;, sans-serif; font-weight: bold;">PANDORA25=
</span><span style=3D"font-family: &quot;Open Sans&quot;, sans-serif;">, wh=
ich incorrectly applied</span><span style=3D"font-family: &quot;Open Sans&q=
uot;, sans-serif; font-weight: bold;"> 25% off all items priced over $145</=
span><span style=3D"font-family: &quot;Open Sans&quot;, sans-serif;">. =EF=
=BB=BF<span><br></span>=EF=BB=BF=EF=BB=BF<span><br></span>=EF=BB=BFThe prom=
o code has since been </span><span style=3D"font-family: &quot;Open Sans&qu=
ot;, sans-serif; font-weight: bold;">deactivated</span><span style=3D"font-=
family: &quot;Open Sans&quot;, sans-serif;">, and we are actively implement=
ing preventative measures to ensure this does not happen in the future.</sp=
an>=EF=BB=BF<span><br></span>=EF=BB=BF</p>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><span style=3D"fon=
t-family: &quot;Open Sans&quot;, sans-serif;">Please note the following gui=
dance:</span></p>
<ul style=3D"margin-top: 0; margin-bottom: 0;">
<li style=3D"text-align: left; font-weight: bold; list-style-position: unse=
t;"><span style=3D"font-family: &quot;Open Sans&quot;, sans-serif; font-wei=
ght: bold;">Fulfill all impacted orders as normal.</span></li>
<li style=3D"text-align: left; list-style-position: unset;">
<span style=3D"font-family: &quot;Open Sans&quot;, sans-serif;">Macy=E2=80=
=99s Marketplace will proactively</span><span style=3D"font-family: &quot;O=
pen Sans&quot;, sans-serif; font-weight: bold;"> credit sellers</span><span=
 style=3D"font-family: &quot;Open Sans&quot;, sans-serif;"> for the promo d=
iscount applied to these orders within the next two pay cycles.</span>
</li>
<li style=3D"text-align: left; color: rgb(219, 55, 0); list-style-position:=
 unset;">
<span style=3D"font-family: &quot;Open Sans&quot;, sans-serif; color: rgb(2=
19, 55, 0);">You </span><span style=3D"font-family: &quot;Open Sans&quot;, =
sans-serif; font-weight: bold; color: rgb(219, 55, 0);">do not</span><span =
style=3D"font-family: &quot;Open Sans&quot;, sans-serif; color: rgb(219, 55=
, 0);"> need to open a Help Center case to receive this credit.</span>=EF=
=BB=BF<span><br></span>=EF=BB=BF</li>
</ul>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><span style=3D"fon=
t-family: &quot;Open Sans&quot;, sans-serif;">We appreciate your patience, =
cooperation, and partnership as we work to resolve this matter quickly and =
smoothly for both sellers and customers.</span></p>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><span style=3D"fon=
t-family: &quot;Open Sans&quot;, sans-serif;">&nbsp;</span></p>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><span style=3D"fon=
t-family: &quot;Open Sans&quot;, sans-serif;">Thank you,</span></p>
<p style=3D"text-align: left; margin: 0;" align=3D"left"><span style=3D"fon=
t-family: &quot;Open Sans&quot;, sans-serif; font-weight: bold;">Macy=E2=80=
=99s Marketplace Team</span></p>
</td> </tr> </table>  <div class=3D"spacer" style=3D"height: 30px; line-hei=
ght: 30px;">=E2=80=8A</div>
</td> </tr> </table>  </td> </tr> </table> </td> </tr> </table> </td> </tr>=
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> <p style=3D"margin: 0;"><span>Macy's Inc. | </span><span>151 West 34th St=
reet</span><span>   | </span><span>New York, NY 10001 US</span></p> </td> <=
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