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Giselle, 

=
We shook the comforter and turned it in and ou= t and my friend and I both checked the box. Out simply was inadvertently no= t put in the box when the comforter set was packaged. Broke my heart cuz I = fell in love with the colors and we went ahead and placed the comforter on = my bed as the cooler nights mandated something thicker than what I was usin= g in the summer. 

Can the missing sham just be mailed out as I have no = desire to have to return the set and then reorder?



Sent using the mail.com mail app

On 9/5/25 at 1:28= =E2=80=AFPM, Designer Living Inc. wrote:

From: "Designer Living Inc." <s-EAA9E06470= A645F48E766373C0662140@relay.walmart.com>
Date: September 5, 2025
= To: "Kelly Taylor" <aingeal@mail.com>
Cc:
Subject: R= E:Message from Walmart.com Customer: Ask a question, 200013479584439 #Re= f 20250905003431473

Hello Kelly,

Thank you for reaching out.

Sometimes the shams are folded inside or tucked within the comforter pac= kaging. Please open the entire package and check all layers carefully. If t= hey=E2=80=99re still missing, let me know and we=E2=80=99ll work on resolvi= ng it.


Sincerely,
G= iselle
<= span style=3D";font-family:Arial;font-size:16px">Designer Living Customer S= ervice
<= span style=3D";font-family:Arial;font-size:16px">info@designerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D


Dear Designer Living Inc., 


Kelly Taylor wants to connect with you for the order below:


Customer Order Number:  200013479584439

Purchase Order No:  119024522695202

Reason for Contact:  Ask a question

Item name/number:  Mi Zone Twin/Twin XL Comforter= Set Shaggy Faux Fur Ultra Soft 2-Piece Ombre Design Warm Bedding Sets Aqua= /5684807746



Customer Message:

There was no sham in the bedding set I received. How do we rectify this = situation?


What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 ho= urs, per the guidelines outlined in the Marketpla= ce Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Thank you, 

Your Walmart Customer Care Team


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