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charset="utf-8" Content-Transfer-Encoding: quoted-printable Thank you

Aloha,
Claire Ortega 

On Sep 3, 2025, at 11:26=E2=80=AFAM,= info@designerliving.com wrote:

=EF=BB=BF

Hello Claire,

 

The refund has been processed= and should take 3-5 business days to appear in your account, depending on = your bank's processing time. If you do not see the refund after this period= , please contact your bank for further assistance.

 

If you have a= ny further questions, feel free to reach out.

 

&= nbsp;

Sincerely,
Giselle
Designer= Living Customer Service
info@des= ignerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Ok but I=E2=80= =99m going to order this from somewhere else so please give me a refund. Th= ank you. 


Aloha,

Claire Ortega 


=

On Sep 3, 2025, at 9:16=E2=80=AFAM, info@designerliving.com= wrote:

=EF=BB=BF<body

Hello Cl= aire,


We're very sorry to hear that your package hasn't ar= rived.
We will contact FedEx to investigate the issue and will follow up= with you as soon as we have an update.


= Sincerely,

Giselle

Designer Living Customer Service

info@designe= rliving.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


=

Aloha Designer Living Team,


I ordered this shower curta= in on July 20th, order D257200CA4, Fe= d Ex Tracking 391254830610. 


<= img title=3D"Inline image" alt=3D"Inline image" src=3D"cid:31ab5d2a-adf9-68= 8d-a8d1-40fb67ae7741@yahoo.com" class=3D"ydp3853214fyahoo-inline-image ydp3= 853214fyahoo-loading" data-unique-identifier=3D"">


<= /p>


It got lost and is still not found= . You then sent me a replacement order CS0000097744=  on August 6th, Fed Ex tracking 391872802340, which also is no = where to be found (see screen shots below). I have waited 1 1/2 months for = this order and have not received it yet. Fed Ex used to be the top of the l= ine shipping company and now its far worse than regular mail because when t= hey hand it off to USPS there is no tracking. Please refund me the = $32.95 that I spend for the shower curtain and the shipping. I wil= l order it from Amazon who will send it in 2-3 weeks regular mail.


3D"Inline


3D"Inline



Thank you,

= Claire








On Wednesday, August 13, 2025 at 11:43:36 AM HST, info@desig= nerliving.com



You're welcome!


= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D

Thank you. That makes sense. 


Aloh= a,

Claire Ortega 


On Aug 13, 2025, at = 9:47=E2=80=AFAM, info

=EF=BB=BF

Hello Clai= re,


The tracking number is 391872802340, and you can track= the package through the FedEx tracking portal.


Sincerely,=

Giselle

Designer Living Customer Service

info@designerliving.com


From: Claire Ortega

 

Thank you v= ery much. That=E2=80=99s very kind of you.

Aloha,

Claire Or= tega 


On Aug 6, 2025, at 10:48=E2=80=AFAM, i= nfo@designerliving.com wrote:

=EF=BB=BF<= /p>

Hello Claire,


Thank you for confirming your shipping= address. The replacement has been processed and it may take 5-7 business d= ays to arrive. The replacement order number is 

CS0000097744.

If you have further concerns, please let me know.


Sincerely,
Giselle=
Designer Living Customer Service=
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D

Yes, please send me a replacement:


<= p>Claire Ortega

6294N Olohena Road unit N

Kapaa HI 96746

=

Aloha,

Claire Ortega 


On Au= g 6, 2025, at 8:11=E2=80=AFAM, info@designerliving.com wrote:

=EF=BB=BF<body

Hello Claire,


<= p>

The package is considered lost if there is no tracking movemen= t for 7 business days. If you would like us to send a replacement, please c= onfirm your current shipping address. Thank you!


Sincerely,

Giselle

Designer Living Customer Service

info@designerliving.com


=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=


Let's just wait until Fed Ex replies, who knows, they may= have shipped by boat.

Thanks,

Claire


On Monda= y, August 4, 2025 at 12:18:17 PM HST, info@designerliving.com



Hello Claire,

We=E2=80=99re truly sorry to hear that y= ou haven=E2=80=99t received your order yet. We understand how frustrating t= hat can be.

Since there has been no tracking movement since the 26th,= the package may be lost. We will contact FedEx to investigate. In the mean= time, we=E2=80=99d be happy to send a replacement to resolve the issue prom= ptly. Please confirm your shipping address so we can proceed.


Sincerely,

Giselle

Designer Living Customer Service

<= p style=3D"margin-top:1px;margin-bottom:1px;">info@designerliving.com

<= p>

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D


What is going on? I ordered on= 7/21 and we are at 8/4. It left CA on 7/26 and I have no information from = FedEx where this package is or if it's lost.


https://www.fedex.com/fedextrack/?trknb= r=3D391254830610&trkqual=3D12029~391254830610~FDEG


Please advise.

Claire


----- Forwarded Message -----=

From: "noreply@mail.designerliving.com"

To: "claireortega@yahoo.com"

= Sent: Monday, July 21, 2025 at 08:34:21 AM HST

Subje= ct: Confirmation - Order Shipped -D257200CA4


3D"DesignerLiving
NEW    |    BEDDING  &= nbsp; |    FURNITURE    | = ;   HOME DECOR    |  &nbs= p; SALE
= BEDDING | FURNITURE | HOME DECORNEW | SALE
Hi claireortega,We have shipped your item(s) and this completes = your order. Your order is on its way and can no longer be changed.Visit You= r Account for more information on your order status, rewards, gift card bal= ance, and more.Need to get in touch with our Customer Service Team? Email info@designerliving.com or call 1.888.879= .8790 (MON - FRI, 9:00 AM - 7:30 PM EST AND 6:00 AM ~ 4:30 PM PST).Shipping= Method: Standard ShippingCarrier: FedExTracking Number:     = ;             391254830610   If you want= to exchange or return your products, please see our Return Policy.If you want more inf= ormation please see our FAQ.Thank you for shopping with us.Designer Living&= nbsp;Order SummaryOrder Date:  07/20/2025|Order #: D257200CA4Shipping = Address:Claire Ortega6294N Olohena Road Unit NKapaa, HI, 96746US2145074668claireortega@yahoo.comShipping Date:07/20/202= 5Shipping Method:Standard Shipping ItemsRegular Price:$69.00Discount:-= $42.01Coupon:-$0.00Sales Tax:$0.00Shipping Fee:$5.95Require Signature:$0.00= Order Total:$32.94Designer Living Dollars:-$0.00Voucher or Gift Card:-$0.00Charged$32.94 Laurel Tufted Semi-Sheer Shower Curt= ainMadison ParkSIZE:72x72"  COLOR:PlumQTY:1TOTAL:$26.99
= =
 

3D"DesignerLiving
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Port Wentworth, GA 31407 USA=
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