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On Tue, Aug 19, 2025 at 6:07=E2=80=AFPM Designer Living Inc. <s-11462BE= 3C9E04DA7890E90A2406E6D7F@relay.walmart.com> wrote:

Thank you for letting us know.

We would be= happy to send a replacement. To proceed, please confirm your shipping addr= ess.


Sincerely,
Giselle
Designer Living Customer Ser= vice
info@d= esignerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


I have check tw= ice. It=E2=80=99s only one package being delivered 


O= n Tue, Aug 19, 2025 at 4:38=E2=80=AFPM info@designerliving.com <s-1= 1462BE3C9E04DA7890E90A2406E6D7F@relay.walmart.com> wrote:

You have a message from Designer Living Inc.= - Walmart.com  



Sales Order = Id:  200013367367054

Item:   Mad= ison Park Essentials 24PCs Jacquard Comforter Set with Window Curtains, Mor= occan-Inspired Bed in a Bag, King,2-Navy, Bed Size: King, Actual Color: 2-N= avy



Hello Drea= ,

Thank you for reaching out,= and we're very sorry to hear that the pillows and curtains appear to be mi= ssing from your order. We understand how disappointing this must be, and we= =E2=80=99re here to help resolve it as quickly as possible.

In some cases, smaller items like pillows or= curtains may be packed tightly within the main comforter bundle or placed = in compartments inside the packaging to protect them during transit. We kin= dly ask that you thoroughly inspect the entire contents of the package, inc= luding inside any folds, wrapping materials, or zippered compartments, as t= he items may be tucked away and not immediately visible.

Additionally, if the packaging included multipl= e boxes or components, please ensure all packages have been received and op= ened.

If you=E2=80=99ve alrea= dy checked thoroughly and the items are still missing, please let us know r= ight away. We=E2=80=99ll be happy to investigate this further with our fulf= illment team and take the necessary steps to make things right.

<= p>Thank you again for bringing this to our= attention. We look forward to resolving this for you as soon as possible.<= /span>



Sincer= ely,
Giselle
Designer Living Customer Service
info@designerliving.com=


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Dear Designer Living Inc.&n= bsp;


** THIS IS AN ESCALATION **


This is = Walmart Customer Care, contacting you on behalf of the customer for the ord= er below. The customer is receiving a copy of this message.


<= p> Customer Name: DREA ONE STOP SHOP

Cu= stomer Order Number: 200013367367054

Purchase O= rder No: 129022423272440

Reason for Contact: <= /strong> Damaged/Missing Parts/Not Received

Item name/n= umber:   Madison Park Essentials 24PCs Jacquard Comforter Set= with Window Curtains, Moroccan-Inspired Bed in a Bag, King,2-Navy, Bed Siz= e: King, Actual Color: 2-Navy/379374109

Agent message:   Hi Seller! This is Sherwin from Walmart. Customer is missing par= ts of the order she received. She's missing the pillows and curtains. Custo= mer would like you to send the missing parts of the item. Please assist. Th= anks!



What you need to do now:=

1. Reply to this message to contact the customer, and do so within 4= 8 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Th= ank you, 
Your Walmart Customer Care Team


3D""



Walmart Customer Service Team=


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